Audi Arlington

Our experience with Sean was excellent! Was able to come in and drive away in the same day. Very transparent sales process. Highly recommend.

Unprofessional experience! Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the software updates would fix the issue; however, she sold me on new tires, rotors, brakes, etc, which was fine (I needed them). Picked car up two weeks later thinking engine light was fixed but it was not (I should not have paid until I saw that engine light was fixed) and I was told that the person who checked me in was fired and had not inputted this into the maintenance system so it was never diagnosed by the mechanics. I left car there and three days later was told I needed to pay $195.00 (after already paying $2,850 or so) to diagnose the light; I asked the rep to have the service manager approve a free diagnostic. I should not have had to advocate for this. They diagnosed for free and stated it was an O2 sensor and quoted me $1,400 to fix, which included four hours of labor. THIS IS A 45 MINUTE JOB! I took re-possession of my vehicle, bought the sensor for $150.00 and replaced in 45 minutes. I would HIGHLY recommend NOT taking your vehicle here due to their unprofessional operations and price-gouging. Also, management never contacted me, no one seemed to care and they never offered anything to help me out. To be fair, I requested on two occasions for management to contact me about this but they did not (one time was through their review system E-mail that asked me if I wanted to be contacted based upon my experience). I also sent an E-mail to their "Care Team." No responses received. I have also contacted Audi Corporate USA. I would think that any company would want to talk with me to improve their processes, training, etc. I tried to help them but they ignored me. So, here is a Google review. I am also in the market for a new Audi and will not purchase from them and have told multiple people not to go to the for a new car. I truly hope Audi Arlington reviews this and fixes their processes for their own sake!

Service department is horrible. They are rude and unaccommodating. I had a serious issue with my vehicle. They said it would take a week just to tell me what was wrong, and that it could take 4 weeks to fix. They said they had no loaners, and off-handedly, even condescendingly, suggested some lame Audi service to find a rental car. There is a woman who works at the first cubicle when you walk in. Avoid her, she needs several lessons in basic human communication, let alone manners and decency. Time to step up the game, folks.

Great staff who helped me get into a new lease, quickly and at a very reasonable price. Thanks especially to Ahmed Bah and James Nuyen, who were friendly, attentive, and helpful! Mike C.

Great pricing! Drove over 300 miles to buy a car here. Worth it! Easy to communicate, great service, and will look to buy from them in the future.

This is the best Audi dealership I’ve ever been to. My customer service representative was Evelyn. She checked me in so quickly and walked me around the facility since it was my first time there. When the mechanic was finishing up on my car, he sent me a link with a video explaining what he did and any recommendations. It was so easy to checkout on my phone and pay for the service. The car washing team was not there so Evelyn washed my car herself and vacuumed. That is great customer service! I just wish this location and snacks!

Fast, efficient, helpful, friendly . Both sales person and financial advisor were all of above.. understood our time constraints.!

Bought used Q5, they had many good ones to choose from. Price was very good and sales experience was smooth and easy. I recommend them and would buy another Audi from them in the future. Thanks

Comments about service at Audi Arlington: I made an appointment to take my 2020 Audi A4 to Audi Arlington on 1 November 2023 because several MMI functions were not working properly (e.g., GPS showing incorrect location, system not allowing Bluetooth connectivity, etc.). I dropped off the car at the dealership on evening prior to the day of the appointment. I didn't hear from (Chris) Service representative during the day, and when I called at 4:30 PM to request an update he told me that the technicians were too busy to look at my car that day. He apologized and asked If I could leave the car at the dealership one more day, and I agreed to it. On the next day Chris called me and told me that Audi Arlington confirmed that there was an issue with the MMI, but they didn't know how to fix it. However, he mentioned that he was going to get back to me with an update soon. *** Unfortunately he has not contacted me as of 10 November 2023. On a separate note, when I picked up my car I was surprised to see that the car had not been washed (something that is a common practice on dealerships that sell luxury brands). I brought this situation to the Service Manager's attention and after apologizing, he offered to send a staff member to my house so he/she could pick up my car, get it washed, and then brought it washed back to me. I wasn't contacted by the Service Manager again.

Comments about Servicing you car at Audi Arlington I made an appointment to take my 2020 Audi A4 to Audi Arlington on 1 November 2023 because several MMI functions were not working properly (e.g., GPS showing incorrect location, system not allowing Bluetooth connectivity, etc.). I dropped off the car at the dealership on evening prior to the day of the appointment. I didn't hear from (Chris) Service representative during the day, and when I called at 4:30 PM to request an update he told me that the technicians were too busy to look at my car that day. He apologized and asked If I could leave the car at the dealership one more day, and I agreed to it. On the next day Chris called me and told me that Audi Arlington confirmed that there was an issue with the MMI, but they didn't know how to fix it. However, he mentioned that he was going to get back to me with an update soon. *** Unfortunately he has not contacted me as of 10 November 2023. On a separate note, when I picked up my car I was surprised to see that the car had not been washed (something that is a common practice on dealerships that sell luxury brands). I brought this situation to the Service Manager's attention and after apologizing, he offered to send a staff member to my house so he/she could pick up my car, get it washed, and then brought it washed back to me. I wasn't contacted by the Service Manager again.