California Motors - Marin

Reviews

5.0 out of 5 5.0
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 7, 2018

    I just stopped in to test drive a Land Rover LR2. The salesman Mitch gave me the key and said to take it around as much as I needed. When I returned... there was no pressure to buy, just natural conversation. I would definitely go back to test drive others, and consider buying from them. It made a stressful process enjoyable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    October 16, 2016

    I felt like my experience with this dealership was a waste of time. After finding two cars (car A and car B) I was interested in advertised on their... website, I emailed a few days prior to visiting and was told both cars were still available for sale. Upon my arrival, the sales person had a difficult time locating either car. This surprised me because the lot isn't big. Finally, I was told that one of the cars (car A) I drove 45 miles to test drive had been sold the day before and the other was being repaired. I drove the short distance to their other lot only to be told that Car A had been sold "a long time ago" and that they'd get Car B brought over to the lot where I had been waiting. After another long wait, I drove back to the original lot to find Car B. After a test drive, I learned the car wasn't worth buying. I went back to my "home" county and purchased a car. It's not likely that I would return to California Motors and I wouldn't recommend them to a friend. They are too unorganized and unknowledgable. My advice is to spend the extra few bucks and shop at a real car dealership.

    3.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 1, 2014

    I found the car that I wanted, and it was in great condition! and a great deal! There was a small piece on the body that was a little tweaked, and the... dealership fixed it right away. Being a used car, there were a few other interior bummers (glove box broken; visor hooks broken; auxiallry plug had a broken piece in it), but I suppose that's part of the used car shopping experience. The salesman, Andrew, was kind and patient and was very helpful. He answered several questions even after purchasing the car, and sent online info to help with the questions I had....and I never felt like we were being fed a line. After buying the car and getting a delayed pre-purchase inspection, I was told the tires were a bit worn (but everything else on the car was in great condition). I called the dealership, and they said to swing by so they could take a look. They saw the wearing on the front tires and one back tire with a couple of rips....so they sent me on to their tire folks who confirmed I needed new tires. All said and done, CA Motors sported me some new tires even at 4 weeks after purchase...So they're legit and don't cut corners. And they have some amazing cars. Thanks, you guys!!

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    All of us at California motors,Would like to thank you for your purchase and your Positive review on Cars.com.We really appreciate it and we would lik...e to offer you a complimentary car wash and a complimentary California Motors Shirt.. Just stop by when your in the neighborhood. FYI,if you send us a referral who purchase a vehicle we will send you a check for $100. Team Calmo

  • 5.0 out of 5
    February 24, 2016

    My wife and I were shopping for a Jaguar X-Type 3.0, and found one online at California Motors. We called the salesman and asked if he could hold it for... us, since we were an hour and a half away. No problem. We arrived to test drive the car, and he directed us to a winding road, to put the car through its paces. Beautiful ride! Decided to buy, and the experience was laid back and even enjoyable. (This was a first for us after many purchasing experiences). We were handed the keys and off we went. This turned out to be the best, and fastest, experience we have had so far. We will be back. Love the Jag. Thanks, Guys!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 7, 2015

    I was interested in an 05 Altima i saw on advertized, i called to put in a credit application over the phone, at first everything seemed fine and they... seemed very helpfull, but after they took my credit app i never heard from them again. Im assuming that i didnt get approved, i just think its very unproffesional that they couldnt at least give me a call and let me know, it seemed like they were very helpfull when they thought they could make a sale, but when they relized they couldnt approve me they just left me hanging.i know its not there fault i have bad credit but i still feel like that is poor customer service

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 28, 2015

    We were looking for a used Tesla and found it on-line at California Motors. We drove 1 1/2 hrs to see it and were very happy. This was the best car buying... experience we have ever had. The sales staff was very laid back with no pressure. They gave us a very fair price for our trade-in and a more than fair price for the Tesla. I would definitely recommend them and would return when we're ready to buy again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    All of us at California motors,Would like to thank you for your purchase and your Positive review on Cars.com.We really appreciate it and we would lik...e to offer you a complimentary car wash and a complimentary California Motors Shirt.. Just stop by when your in the neighborhood. FYI,if you send us a referral who purchase a vehicle we will send you a check for $100. Team Calmo

  • 1.0 out of 5
    September 3, 2014

    I saw a 2010 Audi A4 Quattro for sale and called and talked to Mary Lis. She said the car was in perfect condition and it was in BRAND NEW CONDITION. Since... I lived 4 HOURS AWAY, I asked her if the vehicle ever gotten in an accident and/or repainted. She answered instantly with NO, NEVER. I asked her to e-mail me the carfax and she said she didn't know how to. RED FLAG... How can you be in the business for this long and not be able to send me the carfax. I asked again about any accidents and/or repaint and he re-confirm it never did. I drove over 4 hours to go look at the car since it was the color I like and it had all that I wanted. The car was advertised as a Premium Plus with navigation and rear view camera. The car is indeed a Premium Plus with navigation and rear view backup camera but it got into an accident which Mary Lis said it never got into an accident. They did a VERY POOR JOB fixing the car. The front and rear bumper had been repainted. You can tell from the runs of the paint!!! She then showed me the carfax when I was there and it said "STRUCTURAL DAMAGED" from an accident. It is highly recommended in the carfax to get the car checked by a PROFESSIONAL. They did a very poor job fixing the car! The rear view camera DOESN'T WORK as advertised!!!! The paint was done badly as well. The LED taillight had some dead LED and they didn't want to fix it!!! PROBLEMS WITH THE CAR: 1. Repainted front and rear bumper 2. Accident caused rear view camera not to work 3. LED taillights had some dead LEDS 4. Accident caused structural damaged I will not pay more than $15k for this car if you ask me.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Johny, I have talked to the Manager at California Motors regarding your unpleasant experience with Mary Liz.first of all,I wanna let you know t...hat Mary Liz is no longer with our company and we sincerely apologize for any and all misrepresentations she may or may not have told you regarding the AUDI .We have reviewed the file on this vehicle and found that our inspections by certified mechanic shop show the vehicle did have previous damage but that damage was repaired and there was no current dames and at that time of sale the vehicle had no current issues with structural integrity as you may know many cars on the road have been in accidents and repaired and that does not make them a bad car.We at California Motors always disclose the history of our vehicles for sale,We carry very few cars with accident history but do carry some but always have them check out to make sure that the repairs done properly and then always disclose to potential customers any and all history that as known to us.We encourage you to please call IZAH SPARKS (415 766-1569 or 415 457-3325 in CUSTOMER SERVICE and set up a meeting to meet the owner personally and discuss your experience to ensure that this will never happen again.

  • 5.0 out of 5
    February 27, 2014

    I was looking to buy a used Toyota Prius and I found one at the California Motors Dealership. When I came to look at it, I was surprised about how easy-going... was the process, and how friendly and professional the staff was at the dealership. Normally, I don't like going to the car dealership because of the pressure tactics that sales people use, but it doesn't apply to the California Motors Dealership, I felt like I was talking to a friend. I got a great car and a great deal, I will recommend this dealership to anyone who is looking for a good car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    All of us at California motors,Would like to thank you for your purchase and your Positive review on Cars.com.We really appreciate it and we would lik...e to offer you a complimentary car wash and a complimentary California Motors Shirt.. Just stop by when your in the neighborhood. FYI,if you send us a referral who purchase a vehicle we will send you a check for $100. Team Calmo

  • 5.0 out of 5
    February 19, 2014

    I saw a car online, and emailed my fairly lowball offer based on guide pricing, with info that I was pre-qualified for financing. I received an email the... next morning accepting my offer. We got the check cut, and picked the care up the next day. The car had obviously been freshly detailed, and was ready to go. It was just as described. Working with Andrew throughout the process was friendly and efficient.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    All of us at California motors,Would like to thank you for your purchase and your Positive review on Cars.com.We really appreciate it and we would lik...e to offer you a complimentary car wash and a complimentary California Motors Shirt.. Just stop by when your in the neighborhood. FYI,if you send us a referral who purchase a vehicle we will send you a check for $100. Team Calmo

  • 5.0 out of 5
    October 9, 2013

    Located a very nice local used CRV on this site, went for a test drive, and after a brief and professional negotiation was able to buy it for a price I... was comfortable with. Andrew was friendly, knowledgeable, and easy to work with. I would not hesitate to do it again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    All of us at California motors,Would like to thank you for your purchase and your Positive review on Cars.com.We really appreciate it and we would lik...e to offer you a complimentary car wash and a complimentary California Motors Shirt.. Just stop by when your in the neighborhood. FYI,if you send us a referral who purchase a vehicle we will send you a check for $100. Team Calmo

View More Reviews