INFINITI of Coconut Creek

(4.9) 314 reviews

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4.9
314 lifetime reviews.
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  • Have bought 15 cars from this store since '04

    Over the years I have purchased 15 cars from this dealership. Simply the Best product, service, and facility r just GREAT! Always a pleasure!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Buyiing Experience

    Went to see a QX50 and was met by Martin Greenberg. Great sales poerson with a great positive attitude and very hospitable. The process was a bit len

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    ghty but Martin made it seem like a walk in the park. The showroom was well lit and the entire personnel was friendly. It was truely worth the drive from Miami!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi David! Thank you for traveling to Infiniti of Coconut Creek to purchase the vehicle you were searching for! We're glad that the trip was worth it a

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    nd that you left our dealership happy! We appreciate your business and hope you are enjoying your car!


  • Amazing customer service

    I’ve own many different car brands and INFINITI Of Coconut Creek is hands Down the BEST customer service ever! They listen to my needs and take care o

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    f it professionally and quickly. You also can’t beat the complementary snack bar with tons of choices of food and drinks. I will be a INFINITI customer for life! Thanks Mark( sales) and Troy ( service) for always providing amazing service, along with the rest of your TEAM!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Ceairra, thank you for sharing your fantastic compliments for your customer service experience with us! We are excited to see that you feel like a

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    star when you needed to visit us and we're happy to know that you can depend on Mark, Troy and our dealership! We look forward to your continued business!


  • Pleasure

    I must say Mr. Warren provided excellent service. He was very knowledgeable about the cars and answered all questions I asked. It was a pleasure doing

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    business with Mr. Warren as he took out the hassle out of the car buying process. Thanks Me. Warren.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Cassandra, Mr. Warren appreciates your excellent compliments about your car buying experience! Thank you for sharing details of your 5 star visit w

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    ith us! We appreciate your business and we're glad to hear that you had a hassle free experience.


  • Infiniti Q50

    I didn't have a satisfying experience with my purchased, I bought a 2015 preowned Infiniti Q50, very nice car, my sales person wasn't familiar with th

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    e product he was selling, he was unable to demonstrate how to work features of the car, he also gave me wrong key, the car came with two keys, I didn't realize I had the wrong key until I brought the car back for service, I pointed out to the service rep that the key may need batteries because it didn't work, I was then advised that key didn't belong to car. To make matters worse, apart of my purchase agreement was to bring the car back to paint scratches that were on the front and back bumper, everytime I would call my sales rep to set up an appt, he wouldn't answer my call or reply to my emails, the only way I could speak with him was calling the facility and have them track him down. I finally got an appt to fix my car a month later, they painted the back bumper and not the front, although I confirmed with my salesperson upon leaving the car that both back and front bumper needs paint, To make the story even worse upon picking up the car, I pointed out to my salesperson that the front bumper wasn't painted, he tried to convince me that what I am seeing aren't scratches, they are bugs? So if this bumper was freshly painted why are bugs on it? The facility itself is ok, people are friendly but their sales people need better customer relations.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Nichole, thank you for providing feedback on your vehicle purchase with us. I am sorry to see that you were dissatisfied with your car buying proce

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    ss. We strive for great customer service and I want to know what we can do to turn this around. Please contact me at your convenience to discuss further details of your experience. -Michael Crowley


  • Spartan2007

    I took my new 2017 Q50S to service due to a minor issue with the alignment on the tires, the car was pulling a lot to the right. The experience at Coc

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    onut Creek Infinity has been great since I purchased the car. Great customer service, thanks to Bill my service advisor, I really recommend this place.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your 5 star rating and recommendation of our dealership! Bill will be glad to know that you mentioned him. We are pleased to hear that y

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    ou had a fantastic customer service experience. Your business is appreciated.


  • Excellent car shopping experience!

    My salesman, Ricardo Alonzo, is a genuinely good person. He's very knowledgeable in all aspects of Infiniti vehicles, he's respectful and patiently an

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    swered my many questions. Larry Ramie, the sales mgr, and Ricardo found every possible discount/incentive and negotiated a great deal for me. The business mgr, Ameike Reid, happily explained every detail of the contract. These guys are true professionals, no pressure, no hype, no nonsense, just great customer service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Martie, thank you for your 5 star rating! We are happy to see that Ricardo, Larry and Ameike were able to assist you with all your questions regard

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    ing the purchase of your vehicle. We appreciate seeing your kind words. Our staff will be glad to know that you mentioned them. Enjoy your car!


  • My Infiniti at coconut creek experience

    We had to comeback twice in the beginning, but afterward the process was smooth. Our salesperson Edith was very patient, and very helpful. She took th

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    e time to search and find exactly what we were looking for. She explained everything to us and assured us that we were getting the best service possible.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Rody, Thank you for sharing your experience with us. We are glad to see that you were satisfied with your customer service experience. Your busines

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    s is appreciated.


  • Anthony from the service dept was very helpful

    i had a great experience at the dealership, people are very nice, courteous and very knowledgeable, and i even had my car washed, thanks Anthony at th

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    e service dept. great job,

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Marie, your 5 star rating is immensely appreciated! Anthony will be glad to hear that you were greatly satisfied by your customer service experienc

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    e. Thank you for sharing your experience with us. Thank you for your business.


  • Stefane Spano

    Martin was a true pleasure to work with , he made the process effortless.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Stefane, we truly appreciate knowing that you had a satisfactory experience with us. Thank you for sharing your feedback. Martin will be glad to

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    hear your mention of him. Your business is greatly appreciated!


INFINITI of Coconut Creek
5501 W. Sample Rd Coconut Creek, FL 33073
New (866) 931-6727
Used (877) 853-0066
Service (888) 214-4193
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