Reviews
Write a reviewRepeat customer
I was interested in a Forester and visited a couple other dealerships, but ended up back at Patrick where I'd bought my Legacy. I trusted the dealership because of my previous experience. I was fairly sure of what I wanted when I came in, but Jeff spent the time to go over the car's features and made sure that we understood what we were getting. There was a Forester on the lot that met my requirements, so we went with that. The negotiations were reasonable, and I feel I got a fair price on the car and the extended warranty. Another reason I came back was the service department. The first time I brought my previous Subaru in for a repair, they didn't really fix it, and I was pretty annoyed that I had to return. But after that through some fairly serious problems (including transmission replacement under warranty), they were always very sympathetic and helpful. Kudos especially to John and Melissa for their help.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy to deal with, did not feel pressured
Myself and the girlfriend went to look for a new, larger vehicle for her needs. We went to Patrick based on their excellent recommendation on this site. We were not disappointed. We dealt with Joe Domenicucci, and he was able to work with us to find the vehicle that perfectly fit what she was looking for, at a price we could deal with. There was no hassle, we were not pressured, and while they didn't have the color she wanted in stock, Joe made arrangements to get this, and set clear expectations as to when it would arrive. Fast forward to the car's arrival, we went in, were able to get the paperwork together without being pressured on the 'extras' that all of the dealerships offered, and drove off with her brand new Crosstrek. We would definitely deal with this dealership again next time we're in the market.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you checking in and providing us with input of your experience. While we pride ourselves on our customer service, I'm glad to hear we've lived up to your expectation. If you need anything and Joe's not available for some reason, feel free to ask for anyone of us, we'll be more than happy to help.
Thorough and no pressure
My experience was direct, friendly, questions answered, and no pressure. After having my last car for 17 years, I sort of dreaded the car buying experience but Patrick Subaru made the experience straight forward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Barbara, Thank you for taking the time to write us a review. I'm glad our staff was able to assist you with your purchase. We do try to make it stress-free as possible so that you can enjoy the experience of getting a new vehicle. If there's anything else you need, feel free to check in with us anytime. Tri Le
Worked with Us, No Pressure
Ash Shaker at Patrick Subaru patiently worked with us and made the process enjoyable and anxiety-free. He helped us decide whether we wanted a forester or an impreza, and worked with us to get the out-of-door price we wanted with no hassle, very little (and easy) negotiation, and with a very comfortable monthly payment. Would recommend, and will probably return when our second car dies.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your time in providing us input of your experience. We greatly appreciate your business, and very much looking forward to seeing you again in the near future. Tri Le
Comfortable relaxed experience.
We are first time buyers of a Subaru vehicle. Patrick Subaru has a clean and attractive facility in Shrewsbury, which is a convenient location for us. John Watt, our sales consultant, is knowledgable and thorough. He took a lot of time and care to be sure we understood all the features of the car. He also made it clear that he was available to answer any questions we would have after we drove the car for a while. We are very happy with our Subaru Forester and would recommend this dealership to our friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mary, Thank you for the kind words. We greatly appreciate your taking the time to provide us with input, and glad that our staff was able to assist you with your vehicle shopping. To follow up on what John had said, should you have any questions and he's not available, feel free to ask for myself also and I'll be more than happy to help. Thanks again! Tri Le
Great experience
It has been a great and smooth experience buying my new Subaru Outback here. Mike is very friendly and experienced, no pushing at all. The price is also very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great new car experience!!
This was the first time we considered a Subaru. Patrick Subaru provided a clean, comfortable, no pressure atmosphere. Our salesman Ash, was knowledgeable about the cars and took time to explain different options and answered all our questions. Other personnel we met in the dealership were equally as friendly and cooperative. Pricing was competitive which made for an easy decision. We are now the proud owners of a new 2016 Forester!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Respectful, patient, informative, honest ...
Once upon a time I very much disliked the process of bargaining for a vehicle, then I met Darrald. Once upon a time I would get sick to my stomach at the mere whisper of the word "salesman," then I met Darrald. xxxx, once upon a time I detested wasting my time writing an online review, then I met Darrald. Darrald is everything a car buyer could ever wish for. In a field where everyone is out to suck the blood out of your veins, Darrald holds a firm grip on the high moral ground. Darrald is solely concerned about getting you into the vehicle "you" feel is right for you, as opposed to trying to force feed you the vehicle overstaying its welcome on the dealer's lot. Darrald is a man on a mission, which is unequivocally focused on meeting your needs and creating a positive purchasing experience. I am sure the Patrick Subaru's salesman are well trained and dedicated to meeting your every desire. Unfortunately, I am sorry to inform that you have deprived yourself of the best car buying experience if your salesman is not named Darrald Mitchell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
How to have a great experience buying a Subaru
Go to Patrick Subaru! Great cars, knowledgeable salespeople, excellent value. Al was great to work with and I'm very happy with my Impreza 2.0i Sport Premium. Bought my Bug Eye WRX there 14 years ago and was happy then as well. Love Subaru!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience!
I bought a 2013 Subary Legacy and i couldnt be more happy with it! My sales guy Bob was great and made me comfortable as possible. The whole process was smooth and after we made a deal on the car, they got all my insurance and registration paperwork done immediately. I would definitely recommend this dealership to anyone!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
