West Coast Toyota of Long Beach

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Reviews

Average Ratings

4.3
76 lifetime reviews.
  • Parviz Dadrass

    Just bought a great looking Rav4 from Hooman Toyota! Got a great deal with great service from Bijan, Mike and Tarrah! Mr. Massey, the leasing mana...


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    Just bought a great looking Rav4 from Hooman Toyota! Got a great deal with great service from Bijan, Mike and Tarrah! Mr. Massey, the leasing manager, and Edwin, the finance manager, were also a great help! No high pressure and lots of good information. Hot chocolate and popcorn too!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fast and Easy

    I did not go into West Coast with the intention to buy, I was just trying to get some more numbers to compare locations. West Coast made the proce...


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    I did not go into West Coast with the intention to buy, I was just trying to get some more numbers to compare locations. West Coast made the process so easy and gave us a great deal on our 2017 Tacoma. We could not be happier. Thank you Javier for the help!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buying a new car

    They were super helpful and patient! Going in to Toyota for an estimate for a new tire not expecting to leave with a brand new car! Woo hoo so exc...


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    They were super helpful and patient! Going in to Toyota for an estimate for a new tire not expecting to leave with a brand new car! Woo hoo so excited

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Receptionist jocelyn

    Thank to Jocelyn my experience at this dealers was the best thing that I can say about coming in for service. After the worst treatment from the ...


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    Thank to Jocelyn my experience at this dealers was the best thing that I can say about coming in for service. After the worst treatment from the service department. This will be my last time coming to this dealer.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Bad customers service

    Worst experience ever. Called several times back to back because they hang me up. Made excuses like we lost dial tone. Was ask to come in and then...

    Dealer Response

    Jin, we are so sorry that our team did not meet your expectations and we'd really like to apologize for how difficult it was for you to get the in...


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    Worst experience ever. Called several times back to back because they hang me up. Made excuses like we lost dial tone. Was ask to come in and then told not available come back tomorrow. Really inconvenience. Did not get my situation resolve. Hope this message gets to the top. Yes, I'm a customer who purchased a vehicle in 10/2016. Would not recommend.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jin, we are so sorry that our team did not meet your expectations and we'd really like to apologize for how difficult it was for you to get the information that you were looking for. Your business is very important to us and we are very sorry if you felt ignored or disrespected in any way. Please contact our Customer Advocacy Manager, Jacquelyn Casillas, at jacquelync@westcoasttoyotaLB.com.


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  • New ....

    Good customer service, fast service. Fair prices .


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    Good customer service, fast service. Fair prices .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Dealership

    Coffee machine area was clean and coffee was great. The staff here is very friendly, i was a little lost but was guided to service department, by ...


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    Coffee machine area was clean and coffee was great. The staff here is very friendly, i was a little lost but was guided to service department, by the receptionist joysilyn .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service

    Great service from Ricky! Worked to make sure we got a car within our budget and preferences.


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    Great service from Ricky! Worked to make sure we got a car within our budget and preferences.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent Service!

    Westcoat Toyota has excellent service. These guys went out of their way to make sure that I was taken care of. They were very professional and fri...


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    Westcoat Toyota has excellent service. These guys went out of their way to make sure that I was taken care of. They were very professional and friendly. I would purchase another vehicle from these guys. Highly recommended.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • West Coast Toyota is the best!

    I had a great experience with West Coast. All the people there were all friendly. Everything were well explained to me to make sure I get what's ...


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    I had a great experience with West Coast. All the people there were all friendly. Everything were well explained to me to make sure I get what's best for me. I didn't feel like I was being hustle into buying a car like when I walk into other dealers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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