Skip to main content

Auto Haus on Velp

(1,141 reviews)
Visit Auto Haus on Velp
Sales hours:
View all hours
Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–2:00pm
Sunday Closed
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(920) 471-4873 (920) 471-4873

Reviews

(1,141 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto Haus on Velp from DealerRater.

Want to share your experience with this dealership?

Write a review

personal service and easy to work with

Appreciated the personal touch and willingness to work with us even though we are 50 miles away. We were happy and impressed with the professional manner in which we were treated. Would definately consider when buying my next vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

My car dealer for life!

I recently purchased a 2008 Acura RDX from Bradley. This is my second car I have bought from Auto Haus and always have a great experience. Bradley does such a wonderful job listening to customers wants and needs of a vehicle and has always offered fair prices and exceptional service! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience

This is the second vehicle I purchased at Auto Haus. In both cases, Bradley was very attentive to what i was looking for. Great experience. I give my unqualified recommendation to go see Auto Haus for your next car or for the servicing of your vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Auto Haus is THE place to buy your next Car!

We had three older vehicles and were looking to trade them in for newer cars. When we got to the Auto Haus we received nothing but friendly, helpful, straightforward customer service. Their patience is to be commended as we took quite a long time deciding on the two new cars we wanted, and in addition got a very fair trade in price on our old vehicles. Not only was our experience exceptional with the selecting and buying process, they made our young children feel very welcome and part of the experience too. We will be buying from the Auto Haus again in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Customer Service! Our car dealer for life!

This is our 7th vechile from Brad at the Auto Haus. Our experience with the Auto Haus has been great. We travel across the state just to buy from them. The quality, customer service, and process is amazing. I highly recommend visiting or calling them for your next purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Customer Focused Quality

I recently purchased a 2007 Dodge Ram with a Cummins Diesel from Auto Haus in Green Bay. I was hesitant in purchasing a vehicle with a salvage title but was assured from my insurance company as well as Bradley and Chris, the service manager, that there were no worries and the truck had passed all inspections. They were kind enough to show me the before pictures and share with me the damages that were done and how the fix worked. After two lengthy test drives and lots of questions and answers I purchased the vehicle and have been happy ever since. I drive past the Auto Haus everyday on the way to work and have taken notice to the fact that within a 3 mile radius located on the same street are 6 other used car dealers who have seemed to switch owners and names several times thru the years whereas Auto Haus has stayed in business continues to sell vehicles day in and day out and develop and sustain themeselves in these trying economic times. It has to be because of the continued customer focused quality that everyone is given from the time when walking thru the front door right up to driving the purchased vehicle off the lot. The truck was recently taken back in for some service work on the air conditioning and the Master Tech Mark was very knowledgable and professional in diagnnosing the problem. After the work had been done at the end of the day I receieved a follow up call from Bradley, the owner, asking how things went and was I satisfied. That in itself is service not recieved from others! Bradley, Chris, Mark, and Shannon defenitly win my business for life as my "new" used car dealer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Not Contacted

I was never contacted regarding my inquiry. I asked to be contacted via email and never heard from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great to work with!

The staff was friendly and great to work with. They let us take the vehicle we were interested in home for the night, which made us feel very comfortable and confident. I'd go back to them again for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Another great buying experience............

We have known Bradley and the Auto Haus dealership for over 15 years. Yesterday we made our 6th purchase from them.(We have also referred many more customers.) I think anybody can sell a car. It's what happens after the money changes hands that really matters. They have always stood behind their vehicles from day one and treated my family like they wanted to be treated.Bradley has adopted the slogan, "We want to be your car dealer for life." He sees the business not as a sprint, but as a marathon.We will continue to business with Auto Haus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Rip Off Sold me a truck that was a Rebuilt salvage

I bought a 2009 Chevy Silverado 1500 from this dealer in July of 2012. After recently obtaining the car fax report I found that the truck was a rebuilt salvage and was not nearly worth what I had paid for it. The carfax also showed that the truck has odometer issues. After contacting the dealer and expressing my frustration, they offered to buy it back for $7,000 less than I paid them less than ten months ago. I am stuck with a truck that is not even worth what I owe on it now. I value honesty and I did not receive any honesty from Auto Haus on Velp. I would not recommend this dealer to my worst enemy! Please get a carfax before you buy any used or new vehicle. I feel like the biggest sucker they have ever seen!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

INTEGRITY, QUALITY, RESPECT, REAL & FUN....these are the values WE at Auto Haus adhere to. Selling used automobiles requires that we have integrity & that those we sell to have that as well. The Auto Haus has been in business over 25 years selling all types of vehicles, the majority of our vehicles are clean titles however, we also sell vehicles that have been damaged and repaired. To maintain our high standard of integrity, in addition to the disclosure on the Wisconsin Buyers guide we also have a delivery sheet stating that the vehicle was repaired and whether the title is branded. The customer is required to initial and sign the document so that there is no question as to whether it was disclosed. This document assures us that we have fully explained the vehicle condition and that the customer understands and accepts it. Both of these documents were signed in this case. In an effort to assist this individual, we offered to buy the vehicle back at current market prices and/or to sell it on consignment which would likely bring a higher price. Each of these options were declined. We will continue to operate with integrity and should this individual wish to accept one of these options, we are happy to assist. Sincerely, Bradley Berndt, Owner