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Reviews

Average Ratings

4.4
118 lifetime reviews. Includes reviews of BMW of Westchester from DealerRater.com
  • There are still some out there!
    May 6, 2017

    My experience at BMW of White Plains, NY was one good thing followed by another good thing. Or I should say GREAT thing! I was visiting the area ...

    BMW of Westchester

    Thank you for your wonderful review! We know how frustrating and nerve wracking it can be when something goes awry and we're so happy that Seth an...


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    My experience at BMW of White Plains, NY was one good thing followed by another good thing. Or I should say GREAT thing! I was visiting the area and one day the car started screeching very loudly. I went to the dealership and they said "Bring it right in' and everybody was saying to me "It's going to be alright" I was extremely upset because I live in NH and I was in NY. They told me it was going to cost $160.00 to diagnose the problem. So I waited (coffees, sodas, sandwiches, water, computers and a gift shop....kept me occupied). 20 minutes later Seth Williams, the gentleman who took my information, a very polite and amiable young man, came out and said I was all set to go. Rock in the brake gasket. I was happy it was so quick and easy. I said it was well worth the $160.00. He said "Oh no, no charge"!!!! So then I was crying. Went out to my car and it was washed AND vacuumed meticulously!!!! There are still some really good people out there!!! Thank you everyone at the deanship and Seth Williams. <3!!!

    Does recommend this dealer
    Came in for service or repair
    BMW of Westchester

    Thank you for your wonderful review! We know how frustrating and nerve wracking it can be when something goes awry and we're so happy that Seth and our service department were able to assist you with your vehicle! We wish you happy driving!


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  • Leased M5, 3 Generations of 7 series and I8 - NO MORE BMW
    April 20, 2017

    I really don't know where to start, I have leased an M5, I8 and three 7 series over the past 15 years from this dealer - I can't think of another ...

    BMW of Westchester

    Thank you for taking the time to provide us with your feedback. We're sorry to read the negative experience you had with our service department at...


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    I really don't know where to start, I have leased an M5, I8 and three 7 series over the past 15 years from this dealer - I can't think of another brand loyal consumer like me - I guess not anymore. The sales team is awesome, the cars are awesome....but if you expect service that matches forget it....In all these years my dissatisfaction has grown - I have refrained from any reviews as i feel if you can't say something nice don't say anything - but after reading all the positive reviews i guess there are a lot of people like me- so i do feel like i need to speak up. I also currently lease /own a Porsche and a Land Rover - the service experience at the dealer for these cars is amazing - they tell you when the car will be ready , not the "it will be ready later today, maybe tomorrow - maybe the day after" ... 9 time of out of 10 - the Porsche and Land Rover dealers deliver the car as promised when you drop of the car - even if you drop it off without an appointment.....at Westchester BMW - maybe 1 times out of 10 ! When my car come back after being at the dealer - oil change light come on after a week - It somehow only happens at this dealer. I had rim insurance and my 7 was vibrating like crazy - the service person actually told me the insurance does not cover the damage if the car can be driven...so he told me to damage it more - so insurance will cover it - yeah very safe..... each time my sales guy ( Guido) who is awesome, stepped in to resolve the situation...but I should not have to reach out to him, its not his job to deal with service- in all these years - especially the last 5 when their service has gone from bad to worse - not once has a service manager reached out to me to understand my dissatisfaction ( I did not write reviews ) but I did make my dissatisfaction very clear.....

    Does not recommend this dealer
    Came in for service or repair
    BMW of Westchester

    Thank you for taking the time to provide us with your feedback. We're sorry to read the negative experience you had with our service department at BMW of Westchester. If you would be willing to speak with us, we would like to learn more about the experience you had. Please contact us at your earliest convenience. Thank you. (914) 761-6666


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  • Dealership provides excellent service!
    February 28, 2017

    I've owned 3 BMWs and I always go back to this dealership. Everyone that works there is so friendly and concerned about the well being of your veh...

    Lilsagi

    Thank You!

    BMW of Westchester

    Thank you for your wonderful review working with Seth and our service department! We're glad that our team has been able to assist you and help gi...


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    I've owned 3 BMWs and I always go back to this dealership. Everyone that works there is so friendly and concerned about the well being of your vehicle. My coolant hose popped and was spraying coolant everywhere, I was in a panic! It was after hours and the dealership was about to close. I was assigned to an advisor named Seth Williams and let me tell you he saved my car and my piece of mind. He was calm and patient although I was in a panic, he went above and beyond to make sure that my car was taken into service and fixed immediately,so that I was able to drive home in less than an hour. I truly appreciate everything that he did for me. I would recommend Seth and Westchester BMW to all of my family and friends!

    Does recommend this dealer
    Came in for service or repair
    Lilsagi

    Thank You!

    BMW of Westchester

    Thank you for your wonderful review working with Seth and our service department! We're glad that our team has been able to assist you and help give your peace of mind when it came to your vehicle needing service. We know how frustrating that can be! We look forward to serving you in the future and keeping your BMW running smoothly!


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  • Elan Zamora
    January 19, 2017

    Elan is an absolute pleasure to work with. Always helpful and professional in all his dealings. This is my 5th BMW, the last 4 with him.

    BMW of Westchester

    Ron, thank you so much for your wonderful review and rating! We're so thankful for your business and for Elan assisting you! We wish you the best ...


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    Elan is an absolute pleasure to work with. Always helpful and professional in all his dealings. This is my 5th BMW, the last 4 with him.

    Does recommend this dealer
    BMW of Westchester

    Ron, thank you so much for your wonderful review and rating! We're so thankful for your business and for Elan assisting you! We wish you the best of luck with your new BMW and look forward to seeing you again.


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  • Excellent experience in sales and service!
    January 3, 2017

    Between my husband and I we have leased many cars over the years. I have never encountered the level of professionalism and customer service as I...

    BMW of Westchester

    Beth, thank you for your positive review! We're glad to read that your husband and you have had a wonderful experience with your entire team at BM...


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    Between my husband and I we have leased many cars over the years. I have never encountered the level of professionalism and customer service as I have at this dealership. I would like to especially commend all of the people who helped me in the service department. I found them to be extremely welcoming and courteous while demonstrating a genuine desire to assist the customer. I would most definitely recommend BMW of Westchester !

    Does recommend this dealer
    Came in for service or repair
    BMW of Westchester

    Beth, thank you for your positive review! We're glad to read that your husband and you have had a wonderful experience with your entire team at BMW of Westchester! We look forward to serving you in the future!


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  • Excellent experience
    December 28, 2016

    Who knew buying a car could be such an easy experience? Simply put, from the moment we walked in we were treated wonderfully from Reception to our...

    BMW of Westchester

    Thank you for your wonderful review, Tommy! We're glad that Corey was able to assist you! We wish you the best of luck with your new car and look ...


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    Who knew buying a car could be such an easy experience? Simply put, from the moment we walked in we were treated wonderfully from Reception to our Client Advisor through the Test Drive Reps....professional, knowledgable and authentically friendly - no hard sell, no bs tactics. The perfect car buying experience. Corey was relaxed, honest and the consummate pro who guided us the through the process seamlessly. He removed all of the typical angst that comes with the experience of buying a new car. By far, the best Client Advisor we've ever dealt with.

    Does recommend this dealer
    BMW of Westchester

    Thank you for your wonderful review, Tommy! We're glad that Corey was able to assist you! We wish you the best of luck with your new car and look forward to seeing you soon for regular routine maintenance!


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  • Dan is Awesome !
    October 22, 2016

    I recently went looking for my replacement leased BMW 335Xi. I was directed to Dan and we worked a mutually agreed upon deal for my 2017 BMW 340X...

    BMW of Westchester

    George, thank you so much for your wonderful review! We understand how stressful purchasing a new car can be and we're glad that Dan was able to m...


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    I recently went looking for my replacement leased BMW 335Xi. I was directed to Dan and we worked a mutually agreed upon deal for my 2017 BMW 340Xi. I was looking for the same exterior/interior colors. He luckily fund one for me. We test drove and worked the numbers. Throughout the process Dan was professional, friendly, cheerful, and trustworthy. Very customer oriented and made me feel extremely confident that this guy was going to do right by me. I would not hesitate to return and work with Dan the next time I need a new Bimmer. Dan is a keeper, Westchester BMW you are lucky to have him.

    Does recommend this dealer
    BMW of Westchester

    George, thank you so much for your wonderful review! We understand how stressful purchasing a new car can be and we're glad that Dan was able to make your experience painless and simple, while assisting you to get into a new BMW suited to your needs. We wish you the best of luck with your BMW 340xi and we look forward to seeing you again for your vehicle's routine maintenance.


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  • Accomodating , customer centric and excellent service
    May 10, 2016

    When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just...


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    When you are having the most horrible experience , middle of the night , your car(BMW) breaks down! whom do rely on? BMW service center!! not just any service center but the ONE in Westchester, NY, they did a great job- towing, provided good back up in the middle of the night, while you are stuck in middle of nowhere. All the credit goes to the most customer friendly and dedicated representative -Seth Williams, who delivered the best service , I could imagine. The service they have provided confirms that BMW is luxury plus and convenient,thank you. I can clearly rely on them back again whenever and wherever I am stuck in a life crisis type of situation with my car. Thanks for the reassuring service, specially to Seth Williams!

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Service!
    May 4, 2016

    Leased a new M3 through your dealership this week. I have owned over 30 vehicles and this is my first BMW but will not be my last. I worked with M...


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    Leased a new M3 through your dealership this week. I have owned over 30 vehicles and this is my first BMW but will not be my last. I worked with Mr. Milio in the sales department and was very impressed with his knowledge base regarding your vehicles especially the M performance models. He immediately put the few concerns I had to rest making the process that much easier. The options I wanted were not available and any cars in the area so he ordered me one exactly to my liking. Was told 6-8 weeks for delivery and arrived in under 5 weeks. I could not have asked for better service and a fast turnaround. Keep up the good work, it was nice to finally have a good experience at a dealership!! Bravo

    Does recommend this dealer

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  • Excellent experience
    March 31, 2016

    We have bought several cars from BMW of Westchester over the decades, and the experience keeps getting better every time. Our dealer, Frank Milio,...


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    We have bought several cars from BMW of Westchester over the decades, and the experience keeps getting better every time. Our dealer, Frank Milio, was wonderful to work with. He got us the best deal possible on our 2016 M4. I highly recommend him to anyone considering purchasing a BMW from this dealership. Very happy customer.

    Does recommend this dealer

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