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Reviews

Average Ratings

2.5
181 lifetime reviews. Includes reviews of Airport Marina Honda from DealerRater.com
  • Awesome Experience

    Our last sales experience was outstanding from start to finish. The Airport Marina Honda Sales Team was able to meet our needs from start to finis...


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    Our last sales experience was outstanding from start to finish. The Airport Marina Honda Sales Team was able to meet our needs from start to finish. Terrance has been our go to Sales Consultant since 2009. He has such a vast knowledge of the product he represents and makes our family feel very special. We were also pleased with Team Leader LB and Finance Manager Frank. We love our new 2012 CRV- EXL with RES!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Laid Back
    April 11, 2017

    I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They di...


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    I've never leased a car before but I was treated with masterful customer service! The team was friendly, professional and knowledgeable. They didn't just answer my questions, they explained each until I understood. But my favorite part of my car buying experience at Airport Marina was that it was laid back -almost chill- and fun! They worked WITH me to make a great deal. I didn't feel like I had to "fight" for it. Sunday I drove back to San Diego in my new car with a smile I could NOT get off my face. Homerun guys! Thanks.

    Does recommend this dealer

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  • THEY SCREW YOUR CAR UP AND THEN DENY RESPONSIBILITY
    October 13, 2016

    spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Me...


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    spent close to $900 in repairs ( was not done correctly first time so I had to come back 4 times to get re-done but still didn't do correctly) Meanwhile, they were refixing this problem for the 4th time, while they created ( purposely or on accident, not sure) some damage which created a leak in my car . I had to take back again for the 5th or 6th time but they denied responsibility and I'm left with a service needed for about $400 worth in repairs which I cannot afford right now so I cannot drive my car. Warning: THEY WILL RUIN YOUR CAR!!

    Does not recommend this dealer
    Came in for service or repair

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  • bad service/ serviced paid for and not done
    June 22, 2016

    I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going ov...


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    I normally do not review or complain, but this is ridiculouos. I paid for tire rotation and other services, rotation was not done. after going over their checklist of services completed, filters were not changed and fluids were not topped off as stated in their checklist. Their checklist stated that Cabin Air filter was in good condition, i knew that I hadnt changed it in a while and decided to check it on my own, well, it was filthy, It hadnt ben checked. When I called to talk to a manager (Carl Hegge) he asked me to bring my car back the next day and he would help me out. I came back to the dealer and of course, he is not here. I requested a refund with Lisa the advisor whom im dealing with and she said "NO", that would not be possible without a managers authorization. I asked for another manager and they did not have one available. I waited 5 hours to have my car serviced and now its going to take another hour to get my tires rotated. Just got my car back and Lisa stated that the tires had not been rotated as they told me they were originally done. Not coming back for service or any type of services.

    Does not recommend this dealer
    Came in for service or repair

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  • 100% Satisfied!!!
    July 12, 2015

    Airport Marina Honda Exceeded My Expectations! I had an absolutely great experience with everyone there! My options on leasing or financing a new ...


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    Airport Marina Honda Exceeded My Expectations! I had an absolutely great experience with everyone there! My options on leasing or financing a new car was clearly explained. Mike Acosta, the salesperson made sure I got the best deal possible. Great deal that was courteous professional and efficient. Perfect customer service. Everyone made me feel like a valued customer, Strongly recommend! It was clear that my best interest was their priority.

    Does recommend this dealer

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  • The worst experience ever!!!!!
    June 27, 2015

    They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away ba...


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    They say something via phone and as soon as you are there, they give you much more higher price. The worst experience. I traveled from far away based on our conversation with one of the sales person, but as soon as I was there, they said we thought you were talking about different car. Wow, they are totally need your money and they don't care about you at all.

    Does not recommend this dealer

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  • Not honest
    June 1, 2015

    I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will li...


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    I only speak from my experience, this was my worst experiece this people are not honest they will tell you anything to sell you a car they will lie in your face I think their rating speaks for it self,

    Does not recommend this dealer

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  • BEST PLACE TO BUY A HONDA

    Bought a lot of cars, this was the best experience in 30years.You have to go in and check it out for yourself.


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    Bought a lot of cars, this was the best experience in 30years.You have to go in and check it out for yourself.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Avoid
    February 22, 2015

    Avoid...

    Does not recommend this dealer
    Came in for service or repair

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  • FANTASTIC!
    January 20, 2015

    The best team is here at Airport Marina Honda. This is my third time to LEASE a car from Airport Marina Honda, so I am a loyal customer. This past...


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    The best team is here at Airport Marina Honda. This is my third time to LEASE a car from Airport Marina Honda, so I am a loyal customer. This past weekend, I brought my car in for an oil change ( oil lamp went ON) was assigned to Lars Gjerde who is a new employee here, but has worked for Honda for 39 years! Lars is very friendly, personable and professional. He quickly showed me what was going to be done, and I agreed to the amount and chose to wait. Ask for Lars Gjerde for your next service! I should add, I called and made an appointment, but showed up 30 mins prior to my TIME, but I was accommodated me immediately. During the oil change, I met Brian Twoomey, the manager and told him I would be coming in soon to look at the new 2015 Accords.I simply wanted to swap my 2012 for the 2015 with the same upgrades, for the same monthly payment. I called Brian within a few days and told him I would be coming in later that evening. Brian stayed late to meet me and had an Accord for me to test drive immediately. I only gave Brian a 2 hour notice! I met Mike Acosta who took care of me by showing me all the new features of the 2015 and the differences from 3 years ago, during my test drive. The finances were quickly done, and I am paying around the same monthly payments. They didn't have the Accord EX-L on the lot, so I was able to customize what I wanted. Brian Twoomey researched and found my car within minutes. Mike Acosta drove to a nearby dealer and brought my car, had it washed. What service! I didn't have to come back later in the week. I came in with my old 2012 and drove out with a brand new Accord! Meanwhile, I saw Alvin Benjamin, who helped me 3 years ago! He remembered me! I waved to him, as he was helping another customer. Overall, I truly feel like I am very special here with such VIP treatment. It is such a rarity when one is treated with such kindness by the entire staff. I do not understand the 1 star reviews. So here's what you need to do for a 5 star treatment! Call and make an appointment! Check out their website for specials ppc1.airportmarinahonda.??? See Lars Gjerde for service Talk with Mike Acosta or Alvin Benjamin to buy or lease a car Talk with Brian Twoomey, the manager for an further assistance.

    Does recommend this dealer

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