Reviews
Great Service
Making an appointment on line was easy. I made the appointment for 7:15 and arrived shortly before they open. There were 5 cars lined up ahead of me, and by the time they opened 8 cars behind me. Once open the team processed everyone through. I was out in about 1.5 hours. The facility was clean and they had free coffee and water.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Customer Service
Very nice and loving people. Derrick was very down to earth and a pleasure to work with along with the sales manager, Charlie and the Finance manager, Byron; all provided excellent service with a smile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience
I hate car shopping, but this was a pleasant, low pressure experience and I found a vehicle that I LOVE! I’m very pleased and would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best service ever
I started my car buying process on the internet, 1500 miles away. Bob Richards was prompt contacting me, and committed to helping me get to yes. They were upfront on what they could do and couldn’t do. No hidden fees at the end. Very patient with all my questions. I have already recommended them to my friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Overpriced and dishonest
Do not go to this dealership. It is no longer owned by Bob Richards. It has been purchased by a very shady company who overprices cars and deals dishonestly with customers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent Service and Wonderful Team
The Bob Richards team make it the trade and purchasing process a delight. Michelle and Charlie were wonderful to work with, and they made our entire transaction quick and efficient. We are happy to have Bob Richards so close, and will definitely be returning!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
RAV4 service
Thank you Carl Reed for your exceptional service as always. Carl is extremely knowledgeable, helpful, and always a pleasure to work with. I get all my service work there because of Carl Reed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New car for the wife
Came in for an oil change for my Tacoma left with a Tacoma and a 2019 rav4 for the wife great service friendly people would recommend them to anyone Quinton helped me find the perfect new car for my wife ask for him great guy helped me every step of the way
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pastor
Great customer service and quality services with repairs!!!! I did not have a long wait. Services was great!!! I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Reid and his staff are top notch .
Mr. Reid has always been attentive and courteous. Never had any problems with my vehicles and will always courteous. I will continue have my cars service by Mr. Reid and his staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
