Reviews
Top notch!
This dealer gave me what I asked for without trying to sell me more than I needed. I was short of time and they accommodated my needs with great attitudes.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
new car purchase
Excellent experience.Josh,Michael,Antonio,and Desiree were all kind, helpful, patient and proficient.This has been my best buying experience, which in the past has been a drudgery.I highly recommend this team to anyone who wants to purchase a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Helpful and Frendly
Michael made me feel welcome . Listen to all that I had to say in order to get the best deal that would meet my needs.'
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome cust service
The dealership valued my time as a customer. Would have been able to complete my purchase in a little over an hour if I didn’t have to wait for my better half to get off from work. Excellent selection in vehicles I was looking for and management was straight forward and didn’t waste my time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very positive experience when buying a used car
Michael Arthur was my Sales Consultant and he was very helpful and patient while we looked at the truck I was interested in on a cold rainy day. I went back the second day which was a cold rainy day as well, and he was just as helpful. He looked out for my interest and had everything ready when I returned the third day to pick up the truck. I would highly recommend Mike to be the person you buy your next car from. Brad McDuffie made completing the paperwork painless and Josh Boykin was customer driven which added to the overall positive buying experience. Thanks guys!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
My experience with Bob Richards Toyota was GREAT! Everyone that I had to deal with went above and beyond to satisfy my NEED for a new car. Thanks to the entire BOB Richards Toyota team!!! Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service excellence
I live in North Augusta and own two Toyota vehicles. I always take these cars to Bob Richards Toyota to Bob Richards Toyota at the Jefferson Davis Highway in N. Augusta, SC. By any measure of performance, excellence and customer hospitality, Bob Richards' beats out every other out there in SRA. I had been to other dealerships with my friends, nothing great as compared to BR's . The place and people are amazingly friendly, efficient, professional and honest. I love this service and will be their customer for life! God Bless Bob Richards Toyota! Bal Lokeshwar
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department
The service department at Bob Richards Toyota is excellent. They are very helpful and understand that your time is important. The service representatives know there stuff. My wife and I have been using Bob Richards for nine years and wouldn’t go anywhere else. Carl Reed is great and has the heart for caring for his customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly
Very friendly staff, helped my wife and I with our new Tacoma purchase. Worked with mike Arthur and brad Mcduffie. Would definitely recommend to friends
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellant
Courteous and professional, clean dealership, easy appointment making, great service hours. Great waiting area, knowledgeable staff, vehicle ready when said it would be, also checked and performed recall without being asked.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
