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Not good customer service.
We have bought three Subaru's from Byers (2) outbacks and (1) crosstrek from Byers Dublin Subaru. We have always used same sales rep (Zack) outstanding rep!! But the reason for the 3 stars is POOR service. Getting the service mgr to call you back never happens, so after 3 weeks calling once a week and no return call, I called the dealership for the 4th time and left a message for the GM of the dealership two weeks ago and he has not gotten back to us. So, 10/26/21 I called and spoke with Zack our long time sales rep and he spent his time to get me information that hopefully will help us out. The problem is my wifes 2017 Outback Limited, she always gets oil changes and tires rotated at this dealership. The last time in they told her she will be needing new tires, she has 66 k miles on the car 90% rural this will be the 4th set of tires!!! seriously!!! It would be nice if this dealership had better service mgr and or GM. Pretty sure our next subaru will be bought at Germain.
We were very pleased with our experience!Our sales...
We were very pleased with our experience! Our sales representative, Atef Behery, was very thorough and extremely polite and cordial.
Very good customer service by the car salesman. Atef...
Very good customer service by the car salesman. Atef Behery goes the extra mile to be helpful.
Thank you for the 5 star review! We are so happy to hear that you experienced good customer service and that Atef was able to assist you with everything. We appreciate your business and we hope to see you again soon at Byers Subaru Dublin.
Atef was so patient and informative with this senior...
Atef was so patient and informative with this senior citizen who hadn't purchased a new car in 10 years. When my final decision was made, all went smoothly.
Getting to learn about what my Crosstrek can do
Don,t know what else to say
Atef Behery and Byers Dublin Subaru are awesome! Our entire experience was relaxed and hassle free. In the market for a Subaru? Head to Byers Dublin Subaru. You won't regret it.
Hi Schultz, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Atef Behery and Byers Subaru Dublin are awesome! Atef...
Atef Behery and Byers Subaru Dublin are awesome! Atef goes above and beyond. You can't go wrong buying your Subaru here!
Thank you for visiting Byers Subaru Dublin and for the 5 star review. Happy to hear that Atef was able to assist you with your car buying experience. We cannot wait to see you again.
Highly recommend-relaxed, professional experience
Highly recommend this dealership. Extremely professional, experienced, knowledgeable and laid back staff, from the several we met. Teresa was great. Finance guy, Chuck, was super nice. My wife and I felt really good buying from here. You’re in good hands here. They don’t play games; they just want to sell you a car you’re comfortable with.
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Loved working with Atef. He was personable, helpful, and...
Loved working with Atef. He was personable, helpful, and very generous with his time. He made buying a new car simple and not stressful at all. If you're buying from Byers Subaru, make sure you ask for Atef. It'll be the best decision you'll make!
Thank you for the 5 star review! We are happy to hear that Atef was able to assist you in your car buying experience. We thank you for your business and hope to see you again at Byers Subaru Dublin.
Worked with a sales lady named Teresa. Totally felt like...
Worked with a sales lady named Teresa. Totally felt like we were taking up her time. We took the car out for a test drive, came back and looked it over without her coming out to the vehicle and sharing main points of interest about the vehicle. Went back inside to talk more about my trade in options and while taking care of us (mind you I made an appointment so this was supposed to be "my" time) she started helping another customer. So she was always "away" getting papers or having someone run numbers. Anyway...I don't beg people to take my money especially when you are talking new car dollars. Probably what baffles me even more is she never called me back to follow up!!! Hey Teresa....I love my new Subaru Crosstreck I got from the nice "Attentive" dealer at Germain Subaru just down the road!! 100% would recommend them.
We are very sorry to hear that you did not receive a 5 star experience here at Byers Subaru Dublin. If you could please reach out at email@example.com to explain your situation further, that would be greatly appreciated. This is not the way we choose to do business and we hope to resolve the situation.
Bought my 2012 Forester from Atef and when it was...
Bought my 2012 Forester from Atef and when it was recently totaled as a result of an accident, I went looking for a replacement. Atef was able to once again help me find another Forester that was "in the pipeline". Call me old fashioned but it's nice to be able to have someone to talk with face to face. It's even better to touch and test drive a car like the one I ordered. Atef helped make the process go smoothly.
Thank you for the 5 star review! We are so happy that Atef was able to assist you in buying your 2012 Subaru Forester. We thank you for your business and hope to see you again soon.