New 866-556-4514 Dealer Website
Used 877-227-9723 Email Dealer
Service 888-804-4041

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Reviews

Average Ratings

4.9
891 lifetime reviews.
  • Outstanding Customer Service!

    Request Michael Aronov as your Sales Associate! He is knowledgeable on every vehicle on their lot. He will help match you to the perfect vehicle f...

    Dealer Response

    CONGRATULATIONS! Thank you so much for the kind words, we are glad to hear you had such an excellent experience! Please let us know if there is an...


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    Request Michael Aronov as your Sales Associate! He is knowledgeable on every vehicle on their lot. He will help match you to the perfect vehicle for your needs and budget. He will also make you feel welcome as his hospitality and customer service are world-class! I have only wonderful things to say about the staff at Byer's Volvo in Columbus, Ohio. They really went to work for me! I had an appointment with Michael at 9:30 am, and I drove out of the parking lot at 12:30 pm in my new vehicle. I was happy as a lark! They gave me a fair price on my trade-in, and they did absolutely everything they could to help drive away with the lowest possible monthly payment. After you request Michael as your Sales Associate, make sure you ask for Ralph Marcum to work on your financing. He really made things happen for me! Thank you to the Byer's Volvo team- you took the pain out of the vehicle shopping and purchasing experience!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    CONGRATULATIONS! Thank you so much for the kind words, we are glad to hear you had such an excellent experience! Please let us know if there is anything else we can do to help! Enjoy the roads, and thank you for choosing Byers Volvo!


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  • New car purchase

    We had been looking for a new car or sometime, at several different dealers. We ended up at Byers and worked closely with Marius who was extremely...

    Dealer Response

    Bill and Karla, We are happy to hear you had such a great experience, we greatly appreciate your review and support! Please let us know if there...


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    We had been looking for a new car or sometime, at several different dealers. We ended up at Byers and worked closely with Marius who was extremely patient, thoughtful and helpful. We had a specific car in mind and Marius found us one and had it at the dealership for us, ready to go in the matter of days. He was a great sales associate, an asset tomByers and I would recommend him to anyone who's looking for a new car. The only negative experience I had was the high pressure to purchase extended warranty insurance, (which was not on Marius).

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bill and Karla, We are happy to hear you had such a great experience, we greatly appreciate your review and support! Please let us know if there is anything else we can do to help! We look forward to seeing you again soon!


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  • Byers is the Best in Friendliness and Professional

    Mark & Dustin really were great in helping decide on new vehicle. Dustin was great in explaining all the features of the car and I felt confident ...

    Dealer Response

    Thank you so much for the support, Kathy! We hope you're loving your new vehicle!


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    Mark & Dustin really were great in helping decide on new vehicle. Dustin was great in explaining all the features of the car and I felt confident if I have any further questions he will be there to help. David was great in helping with the finance part of the process. The entire Byers Volvo team always goes above and beyond.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the support, Kathy! We hope you're loving your new vehicle!


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  • Sales GREAT...Service....Not so much.

    They bent over backwards to get me into a vehicle. True pro. But when something went wrong...things went downhill fast.

    Dealer Response

    Eric sorry to hear we are not starting on the right foot. I do not have your last name to follow up with you. Please contact Tom Beard to make t...


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    They bent over backwards to get me into a vehicle. True pro. But when something went wrong...things went downhill fast.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Eric sorry to hear we are not starting on the right foot. I do not have your last name to follow up with you. Please contact Tom Beard to make this situation turn around 614 864-0780 Thank You


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  • Great Experience

    Marius made buying our new Volvo an easy and enjoyable experience. He was very prompt in his communications and made everything very clear. I li...

    Dealer Response

    So happy we were able to make the process as easy as possibly. Marius makes this possible.. Thanks Again


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    Marius made buying our new Volvo an easy and enjoyable experience. He was very prompt in his communications and made everything very clear. I live over 2 hours away, and would definitely return to this dealer in the future. The financing was quick and effortless with David. He had all the paperwork ready to go when I arrived.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    So happy we were able to make the process as easy as possibly. Marius makes this possible.. Thanks Again


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  • Exemplary Customer Service

    First off Dustin Styler was the most responsive person I've ever dealt with when purchasing a vehicle. He was also very knowledgeable and easy to ...

    Dealer Response

    Thank you! We can not agree more with your opinion of Dustin. He is a true professional in his trait. Thank you for your comments and for revie...


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    First off Dustin Styler was the most responsive person I've ever dealt with when purchasing a vehicle. He was also very knowledgeable and easy to work with. He answers emails so quickly and even on his days off, how great is that ?! I purchased a preowned Volvo XC90 and the buying experience was exceptional. There were a few issues that we requested to be examined and considered and all were resolved to our satisfaction. Their service representatives were also very professional and took their time to discuss and find answers to my concerns. I will be happy to return in the future.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you! We can not agree more with your opinion of Dustin. He is a true professional in his trait. Thank you for your comments and for reviewing us.


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  • Outstanding Experience

    Outstanding selection and purchase experience. Today, I purchased my 4th Volvo This was my 1st purchase at Byers and far and away the best car p...

    Dealer Response

    Thank you Dee!!! Glad you are loving your new XC90!! We will be here for the next one


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    Outstanding selection and purchase experience. Today, I purchased my 4th Volvo This was my 1st purchase at Byers and far and away the best car purchase experience. The experience was well worth the short drive, from Cincinnati, to Columbus. Marius was informative, thorough and very professional. I simply cannot imagine how the experience could have been better. Thank you Marius, Mark and Ralph. I love my 2017 EC90!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Dee!!! Glad you are loving your new XC90!! We will be here for the next one


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  • Generally a positive buying experience.

    We purchased a new Volvo and the buying experience was very good. Delivery of the vehicle was only so-so due to our salesman being new to Volvo an...

    Dealer Response

    Thank you for the feedback. I was able to identify the associate you worked with and we are re-training him on the fine points of the Volvo Xc90....


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    We purchased a new Volvo and the buying experience was very good. Delivery of the vehicle was only so-so due to our salesman being new to Volvo and not well-versed on operating much of the technology. That said the assistance he got was able to orient us to the car's features and functions. We were very satisfied with the general manager and finance associate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the feedback. I was able to identify the associate you worked with and we are re-training him on the fine points of the Volvo Xc90. Without this feedback we cannot get better. Thank you!


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  • Best Vehicle Buying Experience!!

    Our 1998 Volvo was involved in an auto accident and we needed to locate another vehicle. It was stressful being forced into a position to have to ...

    Dealer Response

    Thank you it is these replies that makes our job so rewarding! Glad we were able to make the process easy and enjoyable.


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    Our 1998 Volvo was involved in an auto accident and we needed to locate another vehicle. It was stressful being forced into a position to have to purchase a vehicle due to an accident, as we were not planning on making a vehicle purchase, and had not purchased a car in 18 years. We looked around at many models and conducted a lot of research trying to decide if we were going to buy another Volvo, and just wanted to compare what else was out there in the way of other models. The person that rear-ended my vehicle damaged the vehicle in a way that left me safe in the cabin area, and I know that I avoided serious injury from being in my 1998 S70. As part of our research, I visited the Byers Volvo website to check what Certified/Pre-Owned vehicles were available and received a quick email response back from Dustin. I already had a relationship with the service department and trusted them from servicing out S70 and 940 in the past, so I also called the service department and spoke with Chris who had answered the phone. I told him about our situation, hoping we could possibly check into getting our vehicle towed to their body shop for repairs, but since found out from the insurance company it was most likely a total. I told Chris about an XC60 I saw on the Byers website and he went out to the lot to look at it and gave me details about it's history and what a great vehicle it was and how well it had been taken care of. After talking with Chris at length and him patiently answering all of my questions, my husband and I decided we wanted to look at it and Chris put us back in touch with Dustin who had originally emailed us about the XC60. We went to Byers and met with Dustin. He took a lot of time showing us all the features of the XC60 and answered all of our questions. After driving it and seeing all the functionality and the quality of the vehicle, we knew it was the one for us. It far exceeded our expectations and stood head and shoulders above all the other vehicles we had looked at. It was an easy choice. Dustin worked with Ralph and they found us a great interest rate and the whole process went very smoothly. Dustin and Ralph were both wonderful to work with and Dustin even connected our iphones to the bluetooth and demonstrated additional features of the navigation and how to control the system from the steering wheel. We are so pleased to have found this fabulous Volvo and so happy we will be continuing our relationship with their top notch service department. Everyone I have encountered at Byers in the service, sales, and finance department have been fantastic. Chris, Dustin, and Ralph made this a very smooth transaction. We couldn't be happier, and know that they value their customers. It's a great feeling to know you made the best choice and have no regrets. Volvo for life!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you it is these replies that makes our job so rewarding! Glad we were able to make the process easy and enjoyable.


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  • Byers Volvo puts YOU in the Drivers Seat

    I've purchased several vehicles in my life, all from dealerships. From a Nissan (Murano), Toyota (Venza and Camry) and a Ford (Explorer). My decis...

    Dealer Response

    Thank you! We could not agree more with you on Dustin! He is ranked in the top 10 in the nation on customer service. We look forward to a brigh...


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    I've purchased several vehicles in my life, all from dealerships. From a Nissan (Murano), Toyota (Venza and Camry) and a Ford (Explorer). My decision to go with Volvo, specifically the XC90 was due to its high safety ratings, style, good reviews and dependability. Once I made the decision on my next vehicle I chose Byers Volvo in Columbus. Dustin Styger was exemplary throughout the entire buying process. His attention to detail, knowledge of the vehicle and process along with his follow through and follow up made the entire buying process virtually seamless. When I arrived to pick up my vehicle I felt as if I was given the red carpet treatment. I was greeted and welcomed by other employees at the dealership when I arrived. Dustin put me in the drivers seat and took his time to thoroughly explain my new vehicle, every button, option and feature so when I drove off the lot I was comfortable with my new vehicle and my decision. In addition, the finance director also did an exemplary job in explaining my options and creating a seamless, enjoyable experience. My experience with the purchase of my XC90 and Byers Volvo of Columbus was second to none. They have won a customer for life!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you! We could not agree more with you on Dustin! He is ranked in the top 10 in the nation on customer service. We look forward to a bright future with you! Thank you


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