New 866-337-4220 Dealer Website
Used 888-457-3248 Email Dealer
Service 866-428-2413

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Reviews

Average Ratings

4.4
Average based on 46 reviews.
  • Quality Buying Experience

    Bill Brienza provides a pleasant buying experience. He is friendly and knowledgeable. He can help you with New VWs or Used Subarus. We were the...


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    Bill Brienza provides a pleasant buying experience. He is friendly and knowledgeable. He can help you with New VWs or Used Subarus. We were there to buy a Subaru. Things went smoothly and we picked up our Forester within the week. The prices are a good value. Our first touch with the dealership was through our internet request. Tim McCutchan was the first contact and he was pleasant and pointed us in the right direction for what we were looking for. We would buy from Riverhead Bay again and would be happy to work with Bill again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent buying experience

    Bill made the whole experience of buying a used car very stress free for my wife and myself. He made us feel comfortable and never forced us into ...


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    Bill made the whole experience of buying a used car very stress free for my wife and myself. He made us feel comfortable and never forced us into the sale, unlike a lot of dealers I have dealt with in the past. I was shopping around for a used SUV and Bill even got us a price close to what we wanted to pay. Thanks Bill!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Horrible place

    I brought my car in for a air bag recall. My registration sticker was removed (I know my sticker was on my windshield for a fact) the Subaru manag...


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    I brought my car in for a air bag recall. My registration sticker was removed (I know my sticker was on my windshield for a fact) the Subaru manager told me there is no way possible that my sticker was removed at his facility. He told me they do not remove registration stickers. Before I spoke to the Subaru manager I spoke to a nice man from Volkswagen and he told me they remove them sometimes for different reason and the mechanics usually put them on their toolbox to make sure they replace them. The Subaru manager then told me they could've thought my car was a trade in and that's why it could've been removed. The mechanic that worked on my car broke a piece on the side of the dash board so now it hangs by the drivers side door. A piece was broken off where my air conditioner is - now I can not turn my knob all the way to cold and he made scratches above my steering wheel. I was told this was a 1 day process I dropped off my car at 7:30 am and returned at 4:45 pm my car was not ready. But the ironic thing is my husband was called at 10:30 am and asked if he wants a diagnostic test done. He said no and therefore, my car made no money for their facility. They do not treat your vehicle with respect. I will never use their facility again. Total disrespect for my property. I give them 0 stars.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Thirteen and counting

    This is the thirteenth VW vehicle I have purchased at Riverhead Bay Motors. That should say it all, but I would like to add more. I am not easy to...


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    This is the thirteenth VW vehicle I have purchased at Riverhead Bay Motors. That should say it all, but I would like to add more. I am not easy to please, especially when it comes to dealing with the purchase and maintenance of my cars. That being said, the staff at Riverhead Bay Motors continue to meet and at times surpass my expectations. From Jessica, who greets me when I come in for service, to Anthony the General Manager, who always takes time out to stop and say hello, and make sure that I am being taken care of. I look forward to purchasing number fourteen in the next few months. I would and have recommended this dealership to friends and family. So if your in the market for a new car, stop in to see the staff at Riverhead Bay Motors and tell them Tony Valle sent you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bill B. And Jeff L. Are OUTSTANDING!!

    3 years ago I met a wonderful representative from Riverhead Bay Volkswagen named Bill Brienza who helped me understand the process of leasing a vo...


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    3 years ago I met a wonderful representative from Riverhead Bay Volkswagen named Bill Brienza who helped me understand the process of leasing a volkswagen . He explained it to me every step of the way. Being a senior , I could have easily have been taken advantage of, but Bill was honest, straight forward and trustworthy. I leased my first VW from him! I recently returned to Riverhead Bay VW and was thrilled to be able to meet with Bill again who knew just what I wanted! Bill had us meet with Jeff L. to do the lease and financial paperwork. Jeff L. too went over everything so I understood exactly what I was signing. No stress, No nonsense, and in 2 hours I drove out in my new 2015 Beetle!!! Thank you Bill B. and Jeff L. you guys are the BEST!!! Joan S.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • RHB Subaru Servcie Dept.

    I have purchased three new Subaru vehicles from this Dealer within four years. The sales team is great and I highly recommend them. But I have to ...


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    I have purchased three new Subaru vehicles from this Dealer within four years. The sales team is great and I highly recommend them. But I have to say they charge way too much for Service. Nice folks, but a bit intimidating and defensive when you question something. Why does Subaru issue a maintenance schedule, if the dealer discounts it at every turn. Over $350 to change four spark plugs and $132 for an oil change and tire rotation. Great cars...buy them there, but change filters yourself and go to a trusted mechanic for oil changes, tires, brakes, struts, belts, hoses, etc. Shop around and check other local dealers for service coupons.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great experience at Riverhead Bay VW

    My experience with Riverhead Bay VW was GREAT. The overall atmosphere of this dealership is very "non pressure." I had been there a few times befo...


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    My experience with Riverhead Bay VW was GREAT. The overall atmosphere of this dealership is very "non pressure." I had been there a few times before finally purchasing my car, and I never felt any pressure, annoyed, etc. This is something that's very hard to come by these days, as I would intentionally avoid certain dealerships if I felt they were too overwhelming. They were VERY fair regarding the final price of my car, and it looked beautiful the day I picked it up. Joe Passalacqua was the salesman who worked with me, and he is the top reason I give Riverhead Bay VW such a high review. He was kind, honest, he didn't "bother" me while I was looking, took the time to discuss anything and everything I wanted to, and I never felt a bit of pressure. On the day of pick up, he went over every single gadget & feature my vehicle has- he couldn't have spent more time showing me everything. A perfect example of his honesty- he dissuaded me on purchasing a particular model which was MUCH more expensive than what I ended up purchasing, because of a personal concern I had brought up to him. He could have very easily said " yes, you'll be fine!" like most salesman would. When I'm ready for my next VW in a few years, I don't even need to think about where I'll be going and who I'll be asking for. I'd this recommend this dealership to anyone/everyone. :-)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Happy Touareg owner

    We bought a pre-owned, pre-certified Touareg that was in great shape, and it was an easy decision not just because of the car, but because of Bill...


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    We bought a pre-owned, pre-certified Touareg that was in great shape, and it was an easy decision not just because of the car, but because of Bill Brienza was honest and forth right. A very knowledgeable and friendly salesman, not out to pull a fast one. Even though we live in Brooklyn, we are very happy with the service and attention we get there. Thanks Bill and RBV

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome!

    I had to purchase a car for my first time. At the first time, we wanted to shop around so we visited several dealerships around there including ri...


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    I had to purchase a car for my first time. At the first time, we wanted to shop around so we visited several dealerships around there including riverhead bay. I met several other dealers around this area but they were all the same. So i came back to purchase a car from Bill. He was diffrent and clearly i could see the diffrence. He was very honest , personal and he did not play the game. He did his best to match our needs and gave us the best price. I deeply appreciate his effort and time. Great experience!!!!!! By the way i bought jetta from him.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Excellent experience

    approach every car dealer with trepidation: fear I will be over-sold, confusion over car talk language, and embarrassment that I have a disability...


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    approach every car dealer with trepidation: fear I will be over-sold, confusion over car talk language, and embarrassment that I have a disability that has the potential to ask, why is she driving? Bill breaks all these molds. He understood my special needs and worked with me to overcome the challenges I face in driving. He also worked hard to provide me the financial deal I needed to make it work. There was no pressure, no "sales" pitch, but a genuine desire to make the deal work. I would highly recommend Bill to anyone who does not consider themselves to be "seasoned" car buyers but just someone who knows what they want and what they can afford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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