Magnussen's Lexus of Fremont

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Reviews

Average Ratings

3.9
29 lifetime reviews.
  • Car buying experience

    Purchasing a vehicle here was a great experience, Shane went above and beyond to address my every need and answered every question I had for him.

    Dealer Response

    Hi Alex, Thank you for your positive feedback. We're happy to hear that you had a great sales experience with Shane. Please let us know what we c...


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    Purchasing a vehicle here was a great experience, Shane went above and beyond to address my every need and answered every question I had for him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Alex, Thank you for your positive feedback. We're happy to hear that you had a great sales experience with Shane. Please let us know what we can do differently to provide a 5 star experience. Regards, The Magnussen Lexus Team


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  • Love my new NX200t

    I got a quote for my 2017 NX200t through email and just need to show the email and they have the car out to front for test drive. Everyone are so...


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    I got a quote for my 2017 NX200t through email and just need to show the email and they have the car out to front for test drive. Everyone are so nice and pleasant to talk/ask and they always make sure you are comfortable around.... Overall the experience is excellence ...until the paperwork....Even I'm expected that it'll take a while but I think it'll be good if the paperwork process only take < 1hr. Certainly, I'm highly recommend this dealer for our friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • no call back

    Umm I called this place to set up an appointment for a used car I saw on cars.com. They didn't answer the first time so I called again. Long ringi...

    Dealer Response

    Hi Lisa, Were sorry to hear about your recent sales experience with us. There is no excuse for us dropping the ball. We truly apologize for not r...


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    Umm I called this place to set up an appointment for a used car I saw on cars.com. They didn't answer the first time so I called again. Long ringing until a woman finally answered. I asked to speak to someone in the used car department and she put me on hold. Then she says that they are all busy and that they'll have someone call me back at my phone number. It's been about a week and nobody called me back, and the car I was interested is now gone. Thanks a lot *sarcasm*

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Lisa, Were sorry to hear about your recent sales experience with us. There is no excuse for us dropping the ball. We truly apologize for not returning your call and for any inconvenience, Your feedback has been shared with our sales team to avoid this issue in the future. We hope that we will have the opportunity to assist you in the future. Regards, The Magnussen Lexus Team


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  • Lexius 300h

    Price not competitive Needs to learn how to respond to questions

    Dealer Response

    Hi Manoj, Thank you for your feedback. We make every effort to provide competitive pricing. We're sorry to hear that we were not able to agree on...


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    Price not competitive Needs to learn how to respond to questions

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Manoj, Thank you for your feedback. We make every effort to provide competitive pricing. We're sorry to hear that we were not able to agree on pricing. We appreciate your feedback and hope that we will be able to assist you in the future. Thank you, The Magnussen Lexus Team


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  • Car buying experience

    Purchasing a vehicle here was a great experience, Shane went above and beyond to address my every need and answered every question I had for him.

    Dealer Response

    Thank you for your feedback!


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    Purchasing a vehicle here was a great experience, Shane went above and beyond to address my every need and answered every question I had for him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback!


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  • Excellent service!

    Shane went above and beyond with helping us purchase our car. We drove in from Folsom and he was so helpful! Thank you!

    Dealer Response

    Hi Rebeka, Thank you for your sharing your feedback. Please feel free to reach out if we can assist you further. Regards, The Magnussen Lexus Team


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    Shane went above and beyond with helping us purchase our car. We drove in from Folsom and he was so helpful! Thank you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Rebeka, Thank you for your sharing your feedback. Please feel free to reach out if we can assist you further. Regards, The Magnussen Lexus Team


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  • quick response inquiry

    quick response my inquiry. Showed my the detail of options.

    Dealer Response

    Hi Simon, Thank you for your feedback on your recent experience with us. Customer satisfaction is very important to us. Please let us know how we...


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    quick response my inquiry. Showed my the detail of options.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Simon, Thank you for your feedback on your recent experience with us. Customer satisfaction is very important to us. Please let us know how we can improve and provide 5 star service. Thank you!


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  • Big Lier and Worst Service Centre (Know all Truth)

    Till Now, I always went to this dealership for servicing my Lexus car every 5k miles.And, I had done total 7 service every 5K miles and till now I...

    Dealer Response

    Hi, We're sorry about their being some miscommunication. As several of our service advisors and managers have explained, we have done everything ...


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    Till Now, I always went to this dealership for servicing my Lexus car every 5k miles.And, I had done total 7 service every 5K miles and till now I was assuming that every 5K miles they are replacing car oil,but when I checked my car today after service done, there was not oil changed and it was also dark black oil. So,They are big liars and making customer fool.I also asked every time to the service consultant that we are changing oil right,then they tells yes we will replace oil and maintenance.I would never recommend to go anyone to this shop for service. Before you give car, they tells everything orally yes yes yes and then after service if you check reality they do nothing.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi, We're sorry about their being some miscommunication. As several of our service advisors and managers have explained, we have done everything exactly as stated in the recommended maintenance in your owner's manuel and your pre-paid maintenance contract which states the oil and filter replacement at every 10k not 5k. We can certainly add oil changes to your 5k maintenance at our everyday low price. Once again, we apologize for the miscommunication and hope we have not lost you as a customer.


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  • The car is great, the service is better!

    I was lucky enough to meet and do business with Gabe Hernandez at Magnussen Lexus. I’m normally a cautious buyer and do tons of research about mos...

    Dealer Response

    Hi! Thank you for sharing your positive experience with our dealership. I'm glad Gabe and Dan were able to provide you with excellent service and...


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    I was lucky enough to meet and do business with Gabe Hernandez at Magnussen Lexus. I’m normally a cautious buyer and do tons of research about most everything I buy, so of course when buying a big ticket item like a car, I am extra cautious. Doing business with Gabe was a great experience and I never felt pressured or rushed like so many other car salesmen make you feel. Gabe really cared about what was best for me and my comfort level. I also had the pleasure of working with his sales manager Dan Lewis, who also listened and worked with me to get a great deal on my car. I would recommend Gabe and Dan to anyone looking for a Lexus.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi! Thank you for sharing your positive experience with our dealership. I'm glad Gabe and Dan were able to provide you with excellent service and make you feel comfortable with such a big purchase. Should you need anything or have any questions feel free to reach out. Thanks, Bo Magnussen General Manager


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  • My White RX Purchase!

    This Lexus dealership has been my family's go-to for the past three years. All the associates we've ever interacted with there are honest, helpful...

    Dealer Response

    Hi Elaina, Thanks for sharing your positive experience with our dealership. I'm happy to hear we're your go to and that Austin provide you with e...


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    This Lexus dealership has been my family's go-to for the past three years. All the associates we've ever interacted with there are honest, helpful, energetic, wonderful people that just want you to go home with the perfect car for a decent price! Austin Pann is the dealer that has helped us with our last three cars and they are all wonderful used cars that was well worth the money--safety, navigation system, outer and inner beauty, comfort, smooth drives, and more! He let us test drive the cars that we were interested in, knew most of the information about the cars we asked about, gave us his honest opinion about certain questions that we asked, did his best to give us the best offer with what he had, gave us his business card and made it very clear that we could call him anytime we had questions, and more! Overall he took very good care of us and I would definitely recommend this funny man to be your go-to dealer! There were also two other people I loved interacting with--Kenisha and Leon! Kenisha was the wonderfully energetic woman who walked us through one of the cars and Leon was the guy that helped us out with the finances! Both were very honest and helpful people that I would highly recommend! Everyone here also makes the buying process simple--although it does take a few hours to get everything done, they are very patient and will send you home feeling amazing and a bit overwhelmed by the beautiful purchase you're taking home! On a side note, they have an adorable mini aquarium, massage chairs, a bar, and a coffee machine for those that come in! They even hose some cool events like a paint and wine event for free! Lexus dealerships are the best!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Elaina, Thanks for sharing your positive experience with our dealership. I'm happy to hear we're your go to and that Austin provide you with excellent service. Feel free to reach out should you have any questions or concerns. Thanks! Bo Magnussen General Manager


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