Reviews

Average Ratings

4.5
145 lifetime reviews. Includes reviews of Diamond Honda from DealerRater.com
  • Responsive, and close on price

    the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which ha...

    Dealer Response

    HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our d...


    Show Full Review

    the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which had been on the lot long enough they were a little more competetive.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our dealership-- hopefully we can help you find the right car at the right price in the future! best, Heather


    Hide Full Review
  • Wont budge price wise & tried ripping me off for my trade in
    July 17, 2017

    I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and regist...

    Diamond Honda

    Hi Sergi1207 - Although the overwhelming majority of our reviews are positive, every time we receive a negative review such as yours it's concerni...


    Show Full Review

    I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and registration. I was helped by Manny however, he does not work there anymore. I am in the market for another vehicle and came across the perfect one on their website. My insurance agent gave me the name of an employee who will help me get the "best price" and the best numbers that will work for me. I contacted the employee by the name of Daniel and right away told me he would be able to lower the price for me and give me the deal I'm looking for. I told him I didn't want to drive an hour and a half to the dealer just to then be told nothing can be done. He assured me of everything. As soon as I arrived at the dealer he came to greet me and blatantly passed me on to another sales representative. Who then told me the car was not even ready to be seen or test driven because it was being repainted. Why would a car need to be repainted if its in excellent condition how Daniel told me. I then went with the new sales person to try and run some numbers and see if the deal I need can be made. Turns out they only want to give me 8K for my car when I have only added 11,000 miles on in two years and is in good condition (not excellent, not very good, on carfax). With that being said my car is worth at least 12K in trade in value and 15K in retail value. After the negative equity, I would have less than a thousand in positive equity + my 4k down. They didn't value me being a returning customer, nor did they give a respectful offer for my vehicle. I know if they really want to make a sale, they can make the numbers work out. I feel like I was not taken seriously because of my age. I came a year ago with a much older friend to trade in his Volkswagon (valued at 7,200 on car fax trade in value) which he still owed 14K on it. He was in the market for an Accord EXL V6 priced at 34K I think brand new. After 2 hours of negotiating, he got the out the door price of 35K. That's an insane deal, he got discounted over 9K. My suggestion to anyone trying to shop at this dealer, only go if you're a bit older (29 and up) to be taken seriouse.

    Does not recommend this dealer
    Diamond Honda

    Hi Sergi1207 - Although the overwhelming majority of our reviews are positive, every time we receive a negative review such as yours it's concerning. We value our clients and are disappointed to learn that you felt this way in regards to your age. We are eager to find a beneficial solution to this issue as quickly as possible and appreciate your making us aware of your experience -- it's the only way we can get better. Thank you for being so candid and sharing your thoughts. Best regards, Diamond Honda


    Hide Full Review
  • great customer service

    Test drove a cr-z, runs and handles great. Not the hatchback I'm looking for.

    Dealer Response

    Cesar- thank you for sharing this positive feedback. We appreciate your visit to our dealership, and are glad we were able to set up a test drive ...


    Show Full Review

    Test drove a cr-z, runs and handles great. Not the hatchback I'm looking for.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cesar- thank you for sharing this positive feedback. We appreciate your visit to our dealership, and are glad we were able to set up a test drive for you. We wish you luck in finding a new car that is the perfect fit for you. best, Heather


    Hide Full Review
  • Good dealet

    Overall a good experience in buying our car from Diamond Honda. Thanks guys!

    Dealer Response

    Hi JacobLA - We are so glad your experience was a positive one and that you left here satisfied. We really value your feedback and hope you are e...


    Show Full Review

    Overall a good experience in buying our car from Diamond Honda. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi JacobLA - We are so glad your experience was a positive one and that you left here satisfied. We really value your feedback and hope you are enjoying your car. Thanks! Heather


    Hide Full Review
  • Extremely Unhappy
    August 28, 2016

    I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat a...

    Diamond Honda

    Hello Disappointed Customer - Please allow me to apologize one more time on behalf of our Service Department. At Diamond Honda we certainly believ...


    Show Full Review

    I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat and waited outside and when my vehicle came I sat inside and inspected it before I left. As I looked on the top of my car ceiling there were black marks all over and handprints all along the side airbag. I told the representative who was assisting me and he took it back to be cleaned. I waited again and when he brought my vehicle back I inspected it again. The same spots were still there. Again, he had to take my vehicle back to be cleaned, he claimed he was upset about the carelessness of the workers in the back and I was not the only customer this has happened to that day. Extremely disappointed.

    Does not recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hello Disappointed Customer - Please allow me to apologize one more time on behalf of our Service Department. At Diamond Honda we certainly believe part of providing good service is in recognizing when we have made a mistake and/or at fault. The fact that the technician did not wear gloves to work on your car that day is disappointing and we definitely can see how one might be so upset. I hope the attempt by your Service Advisor, David, to personally clean the vehicle was a bit of consolation and please know that we all feel terrible and do apologize. We appreciate your business and really would hate to lose you as a customer. If you would like to speak further about this to our Customer Relations Specialist, please feel free to contact Joyce Helmer at 626-671-4602, ext. 3516. - Respectfully, Katie


    Hide Full Review
  • Great service!
    August 27, 2016

    Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership...

    Diamond Honda

    Hi Anasylvia - It's great to hear that we are your "go to dealership!" We love happy customers and love it too that you've taken the time to share...


    Show Full Review

    Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership for service!

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Anasylvia - It's great to hear that we are your "go to dealership!" We love happy customers and love it too that you've taken the time to share it! Thanks for the feedback and for choosing Diamond Honda. Please let us know if ever need anything. Sincerely, Katie


    Hide Full Review
  • Great experience
    August 25, 2016

    Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where ...

    Diamond Honda

    Hello SeeRV Owner - Thanks for taking the time to leave us this wonderful review! We appreciate your loyalty and your business and are glad to hea...


    Show Full Review

    Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where I bought my car too and that's another wonderful experience Fran

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hello SeeRV Owner - Thanks for taking the time to leave us this wonderful review! We appreciate your loyalty and your business and are glad to hear that you've experienced such satisfying service. Please be sure to let us know if we can do anything else for you. Best regards, Katie


    Hide Full Review
  • Very fast service!!! Very good environment, too.
    August 12, 2016

    I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's air...

    Diamond Honda

    Hi Kachi - Thank you for this positive feedback! We are so happy that your service appointment went better than expected and your kind comments ar...


    Show Full Review

    I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's airbag. But it only took 30 to 45 minutes. Very fast service!!! Very good environment, too.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Kachi - Thank you for this positive feedback! We are so happy that your service appointment went better than expected and your kind comments are much appreciated! Thank you, Katie


    Hide Full Review
  • Great service
    July 30, 2016

    Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care o...

    Diamond Honda

    Hi Civic - Thank you for this great review. We appreciate your business and are certainly happy that you were pleased with your experience. Thanks...


    Show Full Review

    Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care of me and my car well.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Civic - Thank you for this great review. We appreciate your business and are certainly happy that you were pleased with your experience. Thanks for choosing Diamond Honda.


    Hide Full Review
  • Check Tire Pressure
    July 28, 2016

    Before going to Diamond Honda, I went PepBoys to check my tire pressure and mechanics said there's a nail on my tire. After inspection from Diamon...

    Diamond Honda

    Hi Mandi - So happy to hear that Vince and the Diamond Honda service department was able to take care of you. Thanks for the positive review and p...


    Show Full Review

    Before going to Diamond Honda, I went PepBoys to check my tire pressure and mechanics said there's a nail on my tire. After inspection from Diamond Honda, there is no nail.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Mandi - So happy to hear that Vince and the Diamond Honda service department was able to take care of you. Thanks for the positive review and please let us know if we can assist you in the future.


    Hide Full Review