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Reviews

Average Ratings

4.4
144 lifetime reviews. Includes reviews of Diamond Honda from DealerRater.com
  • Responsive, and close on price

    the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which ha...

    Dealer Response

    HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our d...


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    the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which had been on the lot long enough they were a little more competetive.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our dealership-- hopefully we can help you find the right car at the right price in the future! best, Heather


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  • great customer service

    Test drove a cr-z, runs and handles great. Not the hatchback I'm looking for.

    Dealer Response

    Cesar- thank you for sharing this positive feedback. We appreciate your visit to our dealership, and are glad we were able to set up a test drive ...


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    Test drove a cr-z, runs and handles great. Not the hatchback I'm looking for.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Cesar- thank you for sharing this positive feedback. We appreciate your visit to our dealership, and are glad we were able to set up a test drive for you. We wish you luck in finding a new car that is the perfect fit for you. best, Heather


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  • Good dealet

    Overall a good experience in buying our car from Diamond Honda. Thanks guys!

    Dealer Response

    Hi JacobLA - We are so glad your experience was a positive one and that you left here satisfied. We really value your feedback and hope you are e...


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    Overall a good experience in buying our car from Diamond Honda. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi JacobLA - We are so glad your experience was a positive one and that you left here satisfied. We really value your feedback and hope you are enjoying your car. Thanks! Heather


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  • Extremely Unhappy
    August 28, 2016

    I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat a...

    Diamond Honda

    Hello Disappointed Customer - Please allow me to apologize one more time on behalf of our Service Department. At Diamond Honda we certainly believ...


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    I took my car in to replace my drivers side sun visor, when my car was claimed to be ready I walked out and my car had not been pulled up. I sat and waited outside and when my vehicle came I sat inside and inspected it before I left. As I looked on the top of my car ceiling there were black marks all over and handprints all along the side airbag. I told the representative who was assisting me and he took it back to be cleaned. I waited again and when he brought my vehicle back I inspected it again. The same spots were still there. Again, he had to take my vehicle back to be cleaned, he claimed he was upset about the carelessness of the workers in the back and I was not the only customer this has happened to that day. Extremely disappointed.

    Does not recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hello Disappointed Customer - Please allow me to apologize one more time on behalf of our Service Department. At Diamond Honda we certainly believe part of providing good service is in recognizing when we have made a mistake and/or at fault. The fact that the technician did not wear gloves to work on your car that day is disappointing and we definitely can see how one might be so upset. I hope the attempt by your Service Advisor, David, to personally clean the vehicle was a bit of consolation and please know that we all feel terrible and do apologize. We appreciate your business and really would hate to lose you as a customer. If you would like to speak further about this to our Customer Relations Specialist, please feel free to contact Joyce Helmer at 626-671-4602, ext. 3516. - Respectfully, Katie


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  • Great service!
    August 27, 2016

    Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership...

    Diamond Honda

    Hi Anasylvia - It's great to hear that we are your "go to dealership!" We love happy customers and love it too that you've taken the time to share...


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    Very helpful very caring. Made sure everything was checked in my car and made sure all my concerns were taken care of! This is my go to dealership for service!

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Anasylvia - It's great to hear that we are your "go to dealership!" We love happy customers and love it too that you've taken the time to share it! Thanks for the feedback and for choosing Diamond Honda. Please let us know if ever need anything. Sincerely, Katie


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  • Great experience
    August 25, 2016

    Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where ...

    Diamond Honda

    Hello SeeRV Owner - Thanks for taking the time to leave us this wonderful review! We appreciate your loyalty and your business and are glad to hea...


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    Fast service, helpful and knowlegeable staff. This is what I experience whenever I have my honda vehicle serviced at Diamond Honda. This is where I bought my car too and that's another wonderful experience Fran

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hello SeeRV Owner - Thanks for taking the time to leave us this wonderful review! We appreciate your loyalty and your business and are glad to hear that you've experienced such satisfying service. Please be sure to let us know if we can do anything else for you. Best regards, Katie


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  • Very fast service!!! Very good environment, too.
    August 12, 2016

    I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's air...

    Diamond Honda

    Hi Kachi - Thank you for this positive feedback! We are so happy that your service appointment went better than expected and your kind comments ar...


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    I had a recall for my 2005 Honda CRV for Driver's Airbag. Customer service told me that it will take at least 2 to 3 hours to replace driver's airbag. But it only took 30 to 45 minutes. Very fast service!!! Very good environment, too.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Kachi - Thank you for this positive feedback! We are so happy that your service appointment went better than expected and your kind comments are much appreciated! Thank you, Katie


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  • Great service
    July 30, 2016

    Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care o...

    Diamond Honda

    Hi Civic - Thank you for this great review. We appreciate your business and are certainly happy that you were pleased with your experience. Thanks...


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    Everybody was nice and friendly but the girls where the customer keys are were whatever. The shuttle people were awesome and Alan Chan took care of me and my car well.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Civic - Thank you for this great review. We appreciate your business and are certainly happy that you were pleased with your experience. Thanks for choosing Diamond Honda.


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  • Check Tire Pressure
    July 28, 2016

    Before going to Diamond Honda, I went PepBoys to check my tire pressure and mechanics said there's a nail on my tire. After inspection from Diamon...

    Diamond Honda

    Hi Mandi - So happy to hear that Vince and the Diamond Honda service department was able to take care of you. Thanks for the positive review and p...


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    Before going to Diamond Honda, I went PepBoys to check my tire pressure and mechanics said there's a nail on my tire. After inspection from Diamond Honda, there is no nail.

    Does recommend this dealer
    Came in for service or repair
    Diamond Honda

    Hi Mandi - So happy to hear that Vince and the Diamond Honda service department was able to take care of you. Thanks for the positive review and please let us know if we can assist you in the future.


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  • Underhanded and corrupt. Stay far away!
    July 25, 2016

    We're interested in a car at this dealership, had already found a car we liked but were interested in getting a different color. Called the deale...

    Diamond Honda

    Hi Caseylynn - We've noticed that this exact same review was posted on a different site, although under a different name? As was previously mentio...


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    We're interested in a car at this dealership, had already found a car we liked but were interested in getting a different color. Called the dealership to see if they could match the price we had, they refused to deal over the phone, so we drove well over 1 1/2 hours to negotiate. When we came in they would not just negotiate the price of the car, but made us take it on a test drive and fill out financing paperwork before negotiations passing us through multiple salespeople. Could not meet the price we had and gave us a higher price after making us wait forever for the back and forth from salesperson to manager. They wanted to charge us an additional $1000 for a warranty they promote on their website as being free and included on all of their cars. We initially decided we did not want to pay more for the same car in a different color and went home. Ultimately changed our mind and decided we were willing to pay more for the color we really wanted. Called to let them know we would be coming in to get the car and was told that another manager was now involved and they would not honor the price they had given the day before, but we could have the car for another $200. I asked to have this new manager call us to discuss. He never called us. The first manager did finally call us back over 6 hours later. Underhanded and corrupt sales practices. Stay far away!

    Does not recommend this dealer
    Diamond Honda

    Hi Caseylynn - We've noticed that this exact same review was posted on a different site, although under a different name? As was previously mentioned, we are very sorry to hear that your experience didn't reflect what we strive for, which is a hassle-free, straightforward car buying experience. Our goal is to have patience for customers when they are undecided, but ask for the same in return as it can often be difficult to communicate discussed pricing to rotating staff members and managers who ultimately are working different days/shifts. It sounds like this is an area where we can improve and better communicate internally. So, thank you for this feedback. We are saddened that we missed an opportunity to work with you.


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