Reviews

Average Ratings

4.7
31 lifetime reviews.
  • Excellent Buying Experience

    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car ...


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    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car was in Cary, NC and I live in Atlanta. The concept of buying a used car from a from a dealer almost 400 miles away gave me a great deal of concern. However, after calling and speaking with Craig Madsen, I immediately got a good "vibe" from him. He was very forthright, low pressure and professional. I did as much checking as I could on the reputation of Madsen Motors and found nothing but positive reports about them. After calling back and talking to Wayne Madsen, the positive impressions continued. Wayne provided more info about the car and e-mailed additional photos of the car. He agreed to take a fully refundable deposit to hold the car until I could get up to Cary to personally inspect it. When I saw the car, it was exactly as Craig and Wayne had represented. It was in pristine, blemish free condition and looked, smelled and drove like a new car. I bought the car and drove it back to Atlanta the same day. It is somewhat surprising that after buying only new cars for the past 30 years, the best car buying experience I've yet had was from a used car dealer. Major dealers could learn a thing or two from the way the Madsens conduct their business and treat their customers. I would definitely buy from them again and recommend them highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience! Sight unseen!!

    Craig and his team really put me first thru this car buying process. I must say, buying the car sight unseen caused some anxiety, but was relieve...


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    Craig and his team really put me first thru this car buying process. I must say, buying the car sight unseen caused some anxiety, but was relieved when the exceptional vehicle showed up. It was exactly as Craig described. Another satisfied customer. Thanks Madsen Motor Company!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent car buying experience!!

    This is what a car buying experience should be like! Craig Madsen was wonderful to deal with. He was unlike any other car salesman I have ever dea...


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    This is what a car buying experience should be like! Craig Madsen was wonderful to deal with. He was unlike any other car salesman I have ever dealt with. Friendly, low pressure and answered all of our questions. We test drove the car by ourselves and we took our time. We needed the night to think about what we wanted and he held the car for us without a deposit. We decided to buy the car the next day. I essentially paid cash for the car and the whole transaction took maybe 15-20 minutes. He spent plenty of time after the transaction going over all the features of the car. We knew what we were looking for and they had what we wanted. Higher end cars in excellent condition at the right price. 2015 Lexus RX 350 with 13K miles. Literally in showroom new condition at a very fair price for the car. I don't think I will ever buy another car from anyone else again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mr. Peter

    Traveled from VA to buy this clean low mileage Lexus RX350. It was exactly as presented on their website. Purchasing this vehicle was seamless and...


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    Traveled from VA to buy this clean low mileage Lexus RX350. It was exactly as presented on their website. Purchasing this vehicle was seamless and I'd go there in a heartbeat to purchase another one! Thank you Craig!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleased customer

    We purchased a great used Mercedes SUV with low mileage and loaded with extras. We found Madsen due to an add posted on Craigslist . They respond...


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    We purchased a great used Mercedes SUV with low mileage and loaded with extras. We found Madsen due to an add posted on Craigslist . They responded quickly with an answer to our questions, We followed up with them after reviewing their website with their current car inventory . We test drove three different SUVs all were in great condition with lots of extras and the prices are very fair. Easy and pleasant buying experience . We believe they do a great job keeping nice cars that are desirable and reasonable priced on the lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Another Great Car Buying Experience

    I bought a car from Madsen three and half years ago. Based on my previous very positive experience, I recommended that my in-laws consider buying...


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    I bought a car from Madsen three and half years ago. Based on my previous very positive experience, I recommended that my in-laws consider buying from Madsen when they were recently in the market for pre-owned Lexus RX 350. I live in Atlanta and they live in Pennsylvania, so it may seem a bit crazy to try to buy a car in Cary, NC; however, since my previous purchase went so well, I persuaded my in-laws that it could be easily done. Madsen had a low mileage 2015 RX with a perfect CARFAX. My in-laws bought the car sight unseen over telephone, my son and I flew to Raleigh (quick, inexpensive flight), took an Uber to Madsen (also quick and inexpensive) and completed the purchase. Unlike some other car buying experiences, the car was exactly as described and presented on their website, the actual purchase transaction took about five minutes, and after 30 days and about 1,500 miles, the car continues to be a perfect, near showroom vehicle. My family and I are now two for two in dealing with Madsen and I would not hesitate to buy from them again in the future. They are honest, knowledgeable and professional, and they stock carefully selected, near flawless pre-owned cars at fair prices.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Never called back

    Surprisingly they never called texted or emailed to my inquiry. I've shopped there before so this was a huge surprise

    Dealer Response

    BF, so sorry that we didn't get back to you! We went through our last 90 days of inquiries and only had one client with the initials BF - we answ...


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    Surprisingly they never called texted or emailed to my inquiry. I've shopped there before so this was a huge surprise

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    BF, so sorry that we didn't get back to you! We went through our last 90 days of inquiries and only had one client with the initials BF - we answered that one a few days ago re. a Matador Red Lexus ES350. Was that you? If not, please accept our apologies for dropping the ball!


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  • Great place to buy a car

    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handle...


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    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handled in a fair and friendly manner. We just purchased a 2013 BMW 328i and the experience was terrific. I strongly suggest when looking for a luxury used vehicle you check with them first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Honest, Excellent service!

    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair ...


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    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair price. They service and repair our two Lexus's and our Infinity. I wouldn't trust anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great track record

    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own ...


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    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own the car. Peace of mind with repair work is very unique and you get that with Madsen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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