Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
29 lifetime reviews.
  • Excellent Buying Experience

    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car ...


    Show Full Review

    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car was in Cary, NC and I live in Atlanta. The concept of buying a used car from a from a dealer almost 400 miles away gave me a great deal of concern. However, after calling and speaking with Craig Madsen, I immediately got a good "vibe" from him. He was very forthright, low pressure and professional. I did as much checking as I could on the reputation of Madsen Motors and found nothing but positive reports about them. After calling back and talking to Wayne Madsen, the positive impressions continued. Wayne provided more info about the car and e-mailed additional photos of the car. He agreed to take a fully refundable deposit to hold the car until I could get up to Cary to personally inspect it. When I saw the car, it was exactly as Craig and Wayne had represented. It was in pristine, blemish free condition and looked, smelled and drove like a new car. I bought the car and drove it back to Atlanta the same day. It is somewhat surprising that after buying only new cars for the past 30 years, the best car buying experience I've yet had was from a used car dealer. Major dealers could learn a thing or two from the way the Madsens conduct their business and treat their customers. I would definitely buy from them again and recommend them highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Mr. Peter

    Traveled from VA to buy this clean low mileage Lexus RX350. It was exactly as presented on their website. Purchasing this vehicle was seamless and...


    Show Full Review

    Traveled from VA to buy this clean low mileage Lexus RX350. It was exactly as presented on their website. Purchasing this vehicle was seamless and I'd go there in a heartbeat to purchase another one! Thank you Craig!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Pleased customer

    We purchased a great used Mercedes SUV with low mileage and loaded with extras. We found Madsen due to an add posted on Craigslist . They respond...


    Show Full Review

    We purchased a great used Mercedes SUV with low mileage and loaded with extras. We found Madsen due to an add posted on Craigslist . They responded quickly with an answer to our questions, We followed up with them after reviewing their website with their current car inventory . We test drove three different SUVs all were in great condition with lots of extras and the prices are very fair. Easy and pleasant buying experience . We believe they do a great job keeping nice cars that are desirable and reasonable priced on the lot.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Another Great Car Buying Experience

    I bought a car from Madsen three and half years ago. Based on my previous very positive experience, I recommended that my in-laws consider buying...


    Show Full Review

    I bought a car from Madsen three and half years ago. Based on my previous very positive experience, I recommended that my in-laws consider buying from Madsen when they were recently in the market for pre-owned Lexus RX 350. I live in Atlanta and they live in Pennsylvania, so it may seem a bit crazy to try to buy a car in Cary, NC; however, since my previous purchase went so well, I persuaded my in-laws that it could be easily done. Madsen had a low mileage 2015 RX with a perfect CARFAX. My in-laws bought the car sight unseen over telephone, my son and I flew to Raleigh (quick, inexpensive flight), took an Uber to Madsen (also quick and inexpensive) and completed the purchase. Unlike some other car buying experiences, the car was exactly as described and presented on their website, the actual purchase transaction took about five minutes, and after 30 days and about 1,500 miles, the car continues to be a perfect, near showroom vehicle. My family and I are now two for two in dealing with Madsen and I would not hesitate to buy from them again in the future. They are honest, knowledgeable and professional, and they stock carefully selected, near flawless pre-owned cars at fair prices.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Never called back

    Surprisingly they never called texted or emailed to my inquiry. I've shopped there before so this was a huge surprise

    Dealer Response

    BF, so sorry that we didn't get back to you! We went through our last 90 days of inquiries and only had one client with the initials BF - we answ...


    Show Full Review

    Surprisingly they never called texted or emailed to my inquiry. I've shopped there before so this was a huge surprise

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    BF, so sorry that we didn't get back to you! We went through our last 90 days of inquiries and only had one client with the initials BF - we answered that one a few days ago re. a Matador Red Lexus ES350. Was that you? If not, please accept our apologies for dropping the ball!


    Hide Full Review
  • Great place to buy a car

    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handle...


    Show Full Review

    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handled in a fair and friendly manner. We just purchased a 2013 BMW 328i and the experience was terrific. I strongly suggest when looking for a luxury used vehicle you check with them first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Honest, Excellent service!

    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair ...


    Show Full Review

    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair price. They service and repair our two Lexus's and our Infinity. I wouldn't trust anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great track record

    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own ...


    Show Full Review

    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own the car. Peace of mind with repair work is very unique and you get that with Madsen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good deal; terrific dealer

    I have had service done here for about a year and just traded in for a low mileage Lexus. Chose the "new" car from a high-quality inventory. Sal...


    Show Full Review

    I have had service done here for about a year and just traded in for a low mileage Lexus. Chose the "new" car from a high-quality inventory. Sales process couldn't have been smoother. It was great dealing with the owner. Service great too. Quality operation that I highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great experience.

    Although Madsen is a luxury car dealer, they happened to have a pre-owned Honda Civic at just the right time when I was shopping for a car for my ...


    Show Full Review

    Although Madsen is a luxury car dealer, they happened to have a pre-owned Honda Civic at just the right time when I was shopping for a car for my 16 year old son. Although it was a much lower priced car than the rest of the inventory, it was immaculately presented and my son was surprised to hear that it is 5 years old and not brand new. Wayne and Craig were a pleasure to deal with. Within 10 minutes of arriving I was out on a test drive on my own and had been told all about the car with no pressure whatsoever. Called back the next day to say we would take the car but would be unable to make it back for a few days and it was held for us with no questions asked. When it came time to purchase the car, I specifically went in without my husband because he's a busy guy and I wanted to save him the hassle of the long, drawn-out process of purchasing the a car that we have experienced at other dealerships but I think the transaction was complete in 5 minutes. In every way, the guys at Madsen were a pleasure to deal with and we will do business with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review