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After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car was in... Cary, NC and I live in Atlanta. The concept of buying a used car from a from a dealer almost 400 miles away gave me a great deal of concern. However, after calling and speaking with Craig Madsen, I immediately got a good "vibe" from him. He was very forthright, low pressure and professional. I did as much checking as I could on the reputation of Madsen Motors and found nothing but positive reports about them. After calling back and talking to Wayne Madsen, the positive impressions continued. Wayne provided more info about the car and e-mailed additional photos of the car. He agreed to take a fully refundable deposit to hold the car until I could get up to Cary to personally inspect it. When I saw the car, it was exactly as Craig and Wayne had represented. It was in pristine, blemish free condition and looked, smelled and drove like a new car. I bought the car and drove it back to Atlanta the same day. It is somewhat surprising that after buying only new cars for the past 30 years, the best car buying experience I've yet had was from a used car dealer. Major dealers could learn a thing or two from the way the Madsens conduct their business and treat their customers. I would definitely buy from them again and recommend them highly.
This was my first car purchase and Craig was very friendly and made my first purchase simple and easy. He even took the time to show me how everything... worked inside my car before I pulled off the lot. Very pleased with my new car !
We have never been more pleased after buying a car, we got a great deal and felt like we bought from a friend. We would highly recommend Madsen Motor... Company.
This made car shopping fun! No pressure, fast, efficient, and you really can see the customer comes first. Throughout the buying process I felt well taken... care of, and I am very happy with the car I ended up buying.
Craig and Wayne are straight forward, honest and fair. These are rare traits in the automotive industry. The most telling tale of customer service and... a quality organization is repeat business. My family and I have purchased 6 cars from the Madsen’s. Having spent some time on the lot, I know we are far from the only repeat customers. The staff is exceptional, polite and extremely helpful. We also take our vehicles to them for service. The experience is much better than the dealer experience. Quality workmanship all around. I have had no problems suggesting to other they look at Madsen Motors for their next vehicle.
Purchased a very clean, low mileage, well equipped RX350 at a fair price. Very satisfied with the car and the professionalism of Madsen Motors. Much... better than going to traditional car dealers.
"The Madsen family are great connoisseur's of German cars, the same way a sommelier has expertise with the finest French wine. Madsen Motors is the finest... dealership for luxury cars in the region"
Craig and his team really put me first thru this car buying process. I must say, buying the car sight unseen caused some anxiety, but was relieved when... the exceptional vehicle showed up. It was exactly as Craig described. Another satisfied customer. Thanks Madsen Motor Company!!!
This is what a car buying experience should be like! Craig Madsen was wonderful to deal with. He was unlike any other car salesman I have ever dealt with.... Friendly, low pressure and answered all of our questions. We test drove the car by ourselves and we took our time. We needed the night to think about what we wanted and he held the car for us without a deposit. We decided to buy the car the next day. I essentially paid cash for the car and the whole transaction took maybe 15-20 minutes. He spent plenty of time after the transaction going over all the features of the car. We knew what we were looking for and they had what we wanted. Higher end cars in excellent condition at the right price. 2015 Lexus RX 350 with 13K miles. Literally in showroom new condition at a very fair price for the car. I don't think I will ever buy another car from anyone else again.
Traveled from VA to buy this clean low mileage Lexus RX350. It was exactly as presented on their website. Purchasing this vehicle was seamless and I'd... go there in a heartbeat to purchase another one! Thank you Craig!