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Reviews

Average Ratings

5.0
25 lifetime reviews.
  • Excellent Buying Experience

    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car ...


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    After searching locally for several weeks, I finally found a low mileage, pre-owned BMW equipped exactly the way I wanted. Unfortunately, the car was in Cary, NC and I live in Atlanta. The concept of buying a used car from a from a dealer almost 400 miles away gave me a great deal of concern. However, after calling and speaking with Craig Madsen, I immediately got a good "vibe" from him. He was very forthright, low pressure and professional. I did as much checking as I could on the reputation of Madsen Motors and found nothing but positive reports about them. After calling back and talking to Wayne Madsen, the positive impressions continued. Wayne provided more info about the car and e-mailed additional photos of the car. He agreed to take a fully refundable deposit to hold the car until I could get up to Cary to personally inspect it. When I saw the car, it was exactly as Craig and Wayne had represented. It was in pristine, blemish free condition and looked, smelled and drove like a new car. I bought the car and drove it back to Atlanta the same day. It is somewhat surprising that after buying only new cars for the past 30 years, the best car buying experience I've yet had was from a used car dealer. Major dealers could learn a thing or two from the way the Madsens conduct their business and treat their customers. I would definitely buy from them again and recommend them highly.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great place to buy a car

    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handle...


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    Craig and Wayne Madsen are first class car sellers. My wife and I have purchased 5+ cars from them over the years and each transaction was handled in a fair and friendly manner. We just purchased a 2013 BMW 328i and the experience was terrific. I strongly suggest when looking for a luxury used vehicle you check with them first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Honest, Excellent service!

    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair ...


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    Madsen Motors is the place to go if you want your car repaired by excellent, skilled service experts that have integrity and will give you a fair price. They service and repair our two Lexus's and our Infinity. I wouldn't trust anyone else.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great track record

    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own ...


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    Madsen brothers are knowledgeable about the car market, and the best part is you get trustworthy service at a reasonable price as long as you own the car. Peace of mind with repair work is very unique and you get that with Madsen

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good deal; terrific dealer

    I have had service done here for about a year and just traded in for a low mileage Lexus. Chose the "new" car from a high-quality inventory. Sal...


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    I have had service done here for about a year and just traded in for a low mileage Lexus. Chose the "new" car from a high-quality inventory. Sales process couldn't have been smoother. It was great dealing with the owner. Service great too. Quality operation that I highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience.

    Although Madsen is a luxury car dealer, they happened to have a pre-owned Honda Civic at just the right time when I was shopping for a car for my ...


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    Although Madsen is a luxury car dealer, they happened to have a pre-owned Honda Civic at just the right time when I was shopping for a car for my 16 year old son. Although it was a much lower priced car than the rest of the inventory, it was immaculately presented and my son was surprised to hear that it is 5 years old and not brand new. Wayne and Craig were a pleasure to deal with. Within 10 minutes of arriving I was out on a test drive on my own and had been told all about the car with no pressure whatsoever. Called back the next day to say we would take the car but would be unable to make it back for a few days and it was held for us with no questions asked. When it came time to purchase the car, I specifically went in without my husband because he's a busy guy and I wanted to save him the hassle of the long, drawn-out process of purchasing the a car that we have experienced at other dealerships but I think the transaction was complete in 5 minutes. In every way, the guys at Madsen were a pleasure to deal with and we will do business with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Just picked up the car today. Great experience.

    Madsen brothers were great to work with. Great car and fair price. Will look to them again.


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    Madsen brothers were great to work with. Great car and fair price. Will look to them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Wolfpack and Madsen fan

    We have now purchased 2 great cars from Wayne and Craig and I wish I had found them years ago. We have been so pleased with our Mercedes and th...


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    We have now purchased 2 great cars from Wayne and Craig and I wish I had found them years ago. We have been so pleased with our Mercedes and the service we have received the past 2 years that we immediately went back to Madsen when we were looking for an additional car. W e didn't even consider looking elsewhere and purchased a BMW from them as well. These guys are professional and trustworthy and have the best quality,low mileage used vehicles in the area. I feel like they are my friends and care about me and my family's safety and happiness. They also have a great service department and their detailing department is awesome. If anyone wants a pleasant car buying experience with excellent reliable used cars they must see Wayne and Craig. Madsen motors is the best !!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Soooo very nice and helpful!!!!!

    The owners, and brothers, Craig and Wayne could not be nicer !!!! I called them , seeking a used Lexus RX350....They always answered my many quest...


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    The owners, and brothers, Craig and Wayne could not be nicer !!!! I called them , seeking a used Lexus RX350....They always answered my many questions, and phone calls with patience, knowledge, and promptly... I was going to travel 3 hours to do business with them......I just knew they had my best interests at heart, and I felt that they cared about me and my car buying experience, and wanted it to be a pleasant and non stressful for me..... (I eventually bought a new car locally..) If or when I am in the market for another car, I will definitely call on the Madsen brothers....and recommend them...... Thank you, and God bless you..... Ellen

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Best Car Buying Experience Ever!

    I was actually just visiting my brother in Cary and we happen to drive by not even thinking about buying new cars. We thought we would just browse...


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    I was actually just visiting my brother in Cary and we happen to drive by not even thinking about buying new cars. We thought we would just browse. No one attacks you upon arrival. They are very professional and courteous! The show room is small and tailored to high end preowned vehicles. The cars are all FANTASTIC AND BEAUTIFUL LOOKING INSIDE AND OUT~ I ended up buying a 650I BMW convertible and my brother a Jaguar. The cars had low mileage and in mint condition! They made it so simple and fun! You need to check them out if you are in the market for high end preowned! Best in the business!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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