New 888-811-5404 Dealer Website
Used 888-837-1035 Email Dealer
Service 888-238-8429

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Reviews

Average Ratings

4.8
Average based on 34 reviews.
  • very happy with our used EXT

    I was a bit worried about buying from a dealer over the internet, especially being so far away from where we live, and not being able to see the v...

    Dealer Response

    Thank You for your kind words about your buying experience with us, we are very happy to hear your enjoying your vehicle!


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    I was a bit worried about buying from a dealer over the internet, especially being so far away from where we live, and not being able to see the vehicle in person. But they worked with us well and the buying experience went very well. They took extra pictures for me and assured me of any possible issues with a used car. They are friendly, easy to work with, and helpful. when we got our vehicle delivered, I was pleasantly surprised of the condition of the vehicle. They had gone through everything thoroughly, and it looked like a brand new vehicle. I wouldn't hesitate to purchase another vehicle from Schepel.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You for your kind words about your buying experience with us, we are very happy to hear your enjoying your vehicle!


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  • awesome!

    The employees at Schepel Cadillac in Merrillville are very professional and courteous. I've had to take my car in for basic oil changes and some r...


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    The employees at Schepel Cadillac in Merrillville are very professional and courteous. I've had to take my car in for basic oil changes and some recalls. The service department is exceptional. My time is important to me. I make the appointment, come in and no waiting! Everything is ready to go. Always willing to give me a loaner vehicle so that I don't have to wait for two hours for a recall service. They all do a great job!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Manager was insulting.

    Gabriel young was a great sales person very relaxed and willing to work with us. However the management was very rude and offered the car at value...


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    Gabriel young was a great sales person very relaxed and willing to work with us. However the management was very rude and offered the car at value almost double that of the value it was worth. I would go back to the dealership to work with Gabriel young, however the manager would keep me away. I would give Gabriel Young a 5 star rating. However, the manager I would give a 1 star rating. This is due to a counter offer of 100 dollars less than the asking price on a vehicle that was exuberantly over priced.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • BEST car buying experience ever!

    I live out of state in Tennessee and I found THE car that I was looking for at Schepel Cadillac. I have to say this has been the BEST car buying e...

    Dealer Response

    Dear Brian, Thank you for your purchase and thank you for taking the time to drive out to see us at Schepel Cadillac. Matt and Nick work very hard...


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    I live out of state in Tennessee and I found THE car that I was looking for at Schepel Cadillac. I have to say this has been the BEST car buying experience I have ever had. My salesman, Matt Gonzales, was very professional and answered all of my questions and concerns. They were even going to arrange shipping for my trade-in and new car... (I decided to make the 6 hour drive) and it was well worth it. I am very happy with my purchase and would highly recommend this dealership and Matt! I also want to thank Nick Kloosterman, the used car sales manager, for making the buying process very easy. Thanks very much!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Brian, Thank you for your purchase and thank you for taking the time to drive out to see us at Schepel Cadillac. Matt and Nick work very hard to make sure that every customer is glad they visited our store, so it is very rewarding to hear that a customer had their best buying experience ever with us. We are so glad that you found your perfect car and we thank you for sharing your review and we also thank you for your business!


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  • Fast and Thorough Check-up

    Quick work on my 6-month check-up ! In and out ! Thanks

    Dealer Response

    Judith, we are glad you had a great experience with us and we appreciate that you took the time to tell others about your experience. Thank you fo...


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    Quick work on my 6-month check-up ! In and out ! Thanks

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Judith, we are glad you had a great experience with us and we appreciate that you took the time to tell others about your experience. Thank you for your business and Happy New Year!


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  • Excellent service

    We always get great service the best we have ever experienced . It's a friendly atmosphere and they get the job done .

    Dealer Response

    Dear Ronald, We at Schepel Cadillac love to hear that we have given you the best service you have ever experienced and we appreciate that you took...


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    We always get great service the best we have ever experienced . It's a friendly atmosphere and they get the job done .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Ronald, We at Schepel Cadillac love to hear that we have given you the best service you have ever experienced and we appreciate that you took the time to share your review. Thank you so much for your business!


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  • first class dealer.

    just the best service you can have at a dealer. Keith Brownwell is just the best helping the customer when getting to the dealer for service and y...

    Dealer Response

    Dear Lou, We at Schepel are happy to hear that Keith provided you with a first class experience and we hope that every time you visit us, every de...


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    just the best service you can have at a dealer. Keith Brownwell is just the best helping the customer when getting to the dealer for service and you know the service will be first class.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Lou, We at Schepel are happy to hear that Keith provided you with a first class experience and we hope that every time you visit us, every detail is handled to perfection. Thank you for servicing your car with us and for taking the time to share your review!


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  • WHAT DOES THIS MEAN?

    THE MOST RECENT SERVICE: I HAD TO RETURN BECAUSE THE TIRE PRESSURE MONITORING SYSTEM WAS NOT REPROGRAMMED AFTER TIRE ROTATION. I'M WONDERING WHAT ...

    Dealer Response

    Dear Albert, We at Schepel apologize that your tire monitor system was not reprogrammed when your service was done at our store. We always try to ...


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    THE MOST RECENT SERVICE: I HAD TO RETURN BECAUSE THE TIRE PRESSURE MONITORING SYSTEM WAS NOT REPROGRAMMED AFTER TIRE ROTATION. I'M WONDERING WHAT ELSE WAS NOT DONE!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Albert, We at Schepel apologize that your tire monitor system was not reprogrammed when your service was done at our store. We always try to handle every service issue when you bring your car in to us, but this issue slipped past us, and for that we sincerely apologize. Our hope is that we will have a chance to earn your business back and give you the first class experience you deserve. Thank you for review and for giving us a chance to improve our service experience for you and all of our customers!


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  • Scheduled Service/maintenance.

    The customer service could not have been any better that that which I experienced!

    Dealer Response

    Dear Charles, We are so glad to hear that you had the best possible service experience with us. We hope that every time you visit us, we can provi...


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    The customer service could not have been any better that that which I experienced!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Dear Charles, We are so glad to hear that you had the best possible service experience with us. We hope that every time you visit us, we can provide you with the very best in service, sales, and the customer experience. Thank you for taking the time to write your review and thank you for your business!


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  • A Truly Wonderful Experience!

    Mike Dalton was fantastic to work with! A true professional in every sense of the word. I highly recommend the folks at Schepel Cadillac if you'r...

    Dealer Response

    Dear Danielle, We are glad that Mike provided you with the professional sales experience you deserve and we thank you for you recommendation and r...


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    Mike Dalton was fantastic to work with! A true professional in every sense of the word. I highly recommend the folks at Schepel Cadillac if you're in the market for a new or used vehicle!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Danielle, We are glad that Mike provided you with the professional sales experience you deserve and we thank you for you recommendation and review. Thank you for your business and if there is any way we can improve your experience or make your visits with us more convenient, please let us know.


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