Sentry West Lincoln Mazda

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Reviews

Average Ratings

4.2
52 lifetime reviews.
  • Used car purchase

    The way buying a car should be! Simple and no surprises!!


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    The way buying a car should be! Simple and no surprises!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Extremely bad service or no customer service

    we bought Honda odyssey from THIS Dealer. The car was not cleaned and had some dirt marks in the trunk. We showed them to our sales rep and he men...


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    we bought Honda odyssey from THIS Dealer. The car was not cleaned and had some dirt marks in the trunk. We showed them to our sales rep and he mentioned those will be taken care of and car will be cleaned when we pick up. The can was just vacuumed and not cleaned. Dirt marks were still there at pickup. After driving for 1 day we started getting engine light and the CD player was not working. as well. WE did contact the dealer and he said for CD player trying using the lens cleaner and it should be fine. We were told to bring the car to the Medford location to check the engine light. The car was left for at the facility for 5 days and the check engine light for taken care. But a new issue came up with the car, air condition not working and now we had service light was on. We contact both the Medford and Shrewsburry locations. The former said we will have to tal to Shrewsburry since the car was purchased from them. Repeated phone calls and messages have been made in last few weeks but we have not received any response for the Service Manger. Sales manager has been answering our calls and informed us that we need to talk to the General Manager to discuss this. We called him 4 times but with no response. This place doesn't have any customer service. They do not value their customer and trick them in buying their cars. All these issues are being face within the 30 days of the purchase. Worst people we have ever meet who are clueless of their job and only want to sell cars without any responsibility to make sure the car is functioning as it should be, we would not recommend this dealership to anyone.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent pre-owned purchase experience

    I made a recent purchase of a pre-owned Lincoln MKX from the Sentry Auto Group in Shrewsbury, MA and could not be happier with the vehicle and pur...


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    I made a recent purchase of a pre-owned Lincoln MKX from the Sentry Auto Group in Shrewsbury, MA and could not be happier with the vehicle and purchase process at Sentry. When I consider previous vehicle purchases, I must say my experience at Sentry was excellent. We had a unique situation of ensuring taller drivers could fit in the car. Scotty Grala, Sales Consultant, was patient and helped us solve that situation with the Lincoln MKX. Tim O’Malley, Sales Manager, worked with us on our trade and ensured we had an upfront, fair price on our new vehicle. The sales process at Sentry was great primarily due to the people. Scotty and Tim provided a comfortable purchase experience without any high-pressure sales tactics. They provided important information and allowed us time to evaluate the deal and make our decision. I highly recommend Sentry, Tim, and Scotty for your next vehicle purchase no matter whether it is a Lincoln, Mazda, or other brand of pre-owned vehicle on the lot. You will leave Sentry as a satisfied customer and know you made the right decision purchasing from Sentry. Thanks again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Paul C

    Best car buying experience I've had in a long time.the salesman Tim was great.


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    Best car buying experience I've had in a long time.the salesman Tim was great.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Happy Customer :)

    This place is great. David was so helpful and finalized the deal in less than 15 minutes. Completed the trade and was out with new vehicle in less...


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    This place is great. David was so helpful and finalized the deal in less than 15 minutes. Completed the trade and was out with new vehicle in less than an hour. Awesome job :) Thanks again David and Sentry for seamless transaction.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • The Sales Department is great, but...

    Tim in the Sales Department was great to work with - super friendly guy and easy to deal with. His boss, also Tim, in the sales side is great too...

    Dealer Response

    We apologize for the misunderstandings. We strive to do our best on all our pre-owned vehicles, and do everything needed to ensure the vehicle is...


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    Tim in the Sales Department was great to work with - super friendly guy and easy to deal with. His boss, also Tim, in the sales side is great too. Problems started when I had my trusted mechanic look at the car; he found two active leaks, the wrong fluid in the transmission and a list of other problems as well. It was a 2013 used car with 66k miles so I wasn't expecting perfection but I was expecting them to have at least done a multi-point inspection on their inventory and I assure you they DID NOT. They even admitted that the car came from a sister lot and they never even looked at it before. They agreed to have me bring the car back and consider making some repairs and they were expecting me to cover the cost of the rental car when I was already being inconvenienced enough. They agreed to cover a rental car for me but, putting it nicely, I have had much better customer service experienced in the past.... Ultimately, they did three of the recommended repairs, but none of the big-ticket items. I am going to have to talk to the Manufacturer to invoke the warranty in hopes of getting this big repairs done without having to shell out big bucks for them. Ugh, what a pain. Perhaps they are better when it comes to dealing with Lincolns or Mazdas but with Jeeps it was not a very pleasant experience.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We apologize for the misunderstandings. We strive to do our best on all our pre-owned vehicles, and do everything needed to ensure the vehicle is safe for the new owner.


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  • Great experience!

    Just bought a CX-5. I have no complaints! Was a great experience from beginning to end; Scottie was my salesperson and I love the car. I would r...

    Dealer Response

    We are happy you are satisfied. We want this experience to continue when you bring our vehicle in for service.


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    Just bought a CX-5. I have no complaints! Was a great experience from beginning to end; Scottie was my salesperson and I love the car. I would recommend the dealer and Scottie to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you are satisfied. We want this experience to continue when you bring our vehicle in for service.


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  • 2017 Lincoln Continental

    Purchased a 2017 Lincoln Continental. The salesman was very helpful and the process was easy.


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    Purchased a 2017 Lincoln Continental. The salesman was very helpful and the process was easy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • New Mazda3 i sport

    Purchased a new Mazda 3 isport. The salesman was outstanding and Professional. Will recommend this dealer always. Thanks and Keep up the great work.


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    Purchased a new Mazda 3 isport. The salesman was outstanding and Professional. Will recommend this dealer always. Thanks and Keep up the great work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Pre Owned MKZ

    I just stopped by for a test drive and was met by Tim who had sold me a car 8 years ago. The fact the he was still there reinforced my decision t...


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    I just stopped by for a test drive and was met by Tim who had sold me a car 8 years ago. The fact the he was still there reinforced my decision to go there. These days 8 years at a company are an eternity and it shows that they treat their employees well which is important to me. Low pressure sales and a decent offer for my trade closed the deal. Check out Sentry in Shrewsbury and ask for Tim.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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