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Avoid this dealer if you are looking for a late model used car. We bought a Cadillac SRX from them in September of 2017. The vehicle had fairly low milage... and appeared to be in good condition. The dealer/Salesman (James Buckman) provided a bogus "Clean" AutoCheck report upon purchase. We ran a Carfax on this vehicle 1 year later and it showed an accident reported with damage in the month of 07/2016, 2 months prior to our purchase. Ron Norris Buick had to know of the negative report before selling this vehicle but still falsely represented the condition in order to make a quick sale.
As always, service was quick, friendly, and right on target.
I have been a loyal customer to this dealership since 1979. I have purchased several vehicles from various salespersons and had service work performed... on all of my GMC vehicles and have never been disappointed in the quality of the service and customer care they have provided. My recent purchase was a 2017 Cadillac CT6. About two weeks previous to this purchase I asked Scott Schule to look for a used Cadillac with low mileage. He came back with the CT6 and it was exactly what I was looking for at a reasonable price.
Oil Change, Inspection of steering linkage tires and brakes was performed. Service provided was excellent. We were going on a road trip and I depend on... Ron Norris service to give a good safety inspection of my vehicle prior to going on long trips.
We have purchased three vehicles (two new, one used) from Ron Norris Buick GMC and we?ve had our two new vehicles in for service. They?ve treated us very... well, always been kind, fun and eager to help. Their Customer Service is second to none, their finance people are willing to find a way to make your vehicle dream come true and I can?t think of anyone I?d rather buy from. It?s Ron Norris Buick GMC or nothing!
My vehicle was taken care of promptly and I was able to attend to my chores. I also want to thank Ron Norris Buick for allowing the Titusville, Soccer... Girls have their car wash for some equipment. Thanks again.
The plus was that the tire was replaced the day I called. There was some uncertainty to wether that was going to happen. They replaced it and did not... fill the air up to match the other three tires. I was hoping since it was the dealer they would vacuum the car out before giving it back like dealers use to do. It was disappointing experience. I was surprised at the low end of customer service. Grateful we had the warranty but expected high level of customer service.
Brought my 2006 Chevy truck in for two new tires. One had a sidewall puncture so we decided to replace both rear tires as the other tire was down to 5... k remaining on tread. Also had both new tires installed on front with a front end alignment and balancing. Jason, my service rep, found two tires and installed in two days. We use Norris GMC for my Chevy pickup and Norris Ford for my wife's 2013 Edge. Both dealers have great service reps, Jason at GMC and Mike at Ford.
Good Service and a quick quality repair job done on a non-GMC vehicle. Would recomend this dealer to others. Thanks.
The professionalism of the service department personnel and the in and out time it took the mechanic complete the job. Great workers.