Reviews
I have a 2013 Jeep Wrangler that I’ve been bringing to
I have a 2013 Jeep Wrangler that I’ve been bringing to this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A few years later, my engine failed. Dustin, the service manager, told me I needed to buy a new engine, which would cost between $10,000 and $11,000. I agreed and had them install it. Less than two years later, with less driving than before, the new engine failed. I had the vehicle towed back to them because the engine should have still been under warranty. That’s when they falsely accused me of putting some kind of chemical in the engine. Let me be clear: prior to the new engine, I almost caught fire in this Jeep, and ever since then, I’ve been extremely cautious about monitoring the temperature gauge every single time I drive. Dustin claimed I put something in the engine that caused the internal parts to melt. How is that possible when I am constantly watching the temperature gauge? Their story kept changing—first it was about chemicals, then they stopped mentioning that and started coming up with other excuses. They gave me several phone numbers to call, but none of them helped. Months went by with ongoing arguments, but I travel a lot for work, which made it harder to stay on top of it. Recently, I received a letter from Gwinnett County Court about my car being foreclosed on. Ed Voyles has my phone number, my email, and my home address—all ways they could have contacted me to let me know to pick up my vehicle. They didn’t. Now, the court has approved for the tow company to sell my car while I’ve been away for work. I’ve spent at least $30,000 to $50,000 at this shop over the years. I even called the General Manager and other managers about this issue, and none of them ever returned my calls. Thanks for nothing.
I have a 2013 Jeep Wrangler that I’ve been bringing to
I have a 2013 Jeep Wrangler that I’ve been bringing to this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A few years later, my engine failed. Dustin, the service manager, told me I needed to buy a new engine, which would cost between $10,000 and $11,000. I agreed and had them install it. Less than two years later, with less driving than before, the new engine failed. I had the vehicle towed back to them because the engine should have still been under warranty. That’s when they falsely accused me of putting some kind of chemical in the engine. Let me be clear: prior to the new engine, I almost caught fire in this Jeep, and ever since then, I’ve been extremely cautious about monitoring the temperature gauge every single time I drive. Dustin claimed I put something in the engine that caused the internal parts to melt. How is that possible when I am constantly watching the temperature gauge? Their story kept changing—first it was about chemicals, then they stopped mentioning that and started coming up with other excuses. They gave me several phone numbers to call, but none of them helped. Months went by with ongoing arguments, but I travel a lot for work, which made it harder to stay on top of it. Recently, I received a letter from Gwinnett County Court about my car being foreclosed on. Ed Voyles has my phone number, my email, and my home address—all ways they could have contacted me to let me know to pick up my vehicle. They didn’t. Now, the court has approved for the tow company to sell my car while I’ve been away for work. I’ve spent at least $30,000 to $50,000 at this shop over the years. I even called the General Manager and other managers about this issue, and none of them ever returned my calls. Thanks for nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES
READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta metro area to service the Ram Promaster. Vehicle was returned (towed) back to the dealership twice, the first after it immediately broke down on the highway after driving from the Ed Voyles service shop upon 'repair completion', nearly causing a fatal accident. The check engine light was still on and the service advisor admitted to never test driving the vehicle upon repair completion. The 8k in repairs conducted were completely unrelated and unnecessary to the original problem and the vehicle was returned (towed back) on two more occasions. The next repairs took longer than 8 months with a quoted cost of 1.8k to replace the PCM. Upon completion a bill of 4.8k was delivered. As a result of these ongoing repairs with no evidence of the issue being resolved, we have requested a full investigation into the numerous repairs be conducted. As a response, Ed Voyles is now threatening impoundment and collections if the bill is not payed in full and taken off the lot within a week. Service Manager's name is Tanner Jackson. This YELP review is an attempt to allow the dealership an opportunity to make good on their consumer obligations and admission of the repeated incompetent diagnosis resulting in over 14k in repairs. Cases have been filed with the Georgia Consumer Protection Agency, Georgia Better Business Bureau and with Dodge RAM.
READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES
READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta metro area to service the Ram Promaster. Vehicle was returned (towed) back to the dealership twice, the first after it immediately broke down on the highway after driving from the Ed Voyles service shop upon 'repair completion', nearly causing a fatal accident. The check engine light was still on and the service advisor admitted to never test driving the vehicle upon repair completion. The 8k in repairs conducted were completely unrelated and unnecessary to the original problem and the vehicle was returned (towed back) on two more occasions. The next repairs took longer than 8 months with a quoted cost of 1.8k to replace the PCM. Upon completion a bill of 4.8k was delivered. As a result of these ongoing repairs with no evidence of the issue being resolved, we have requested a full investigation into the numerous repairs be conducted. As a response, Ed Voyles is now threatening impoundment and collections if the bill is not payed in full and taken off the lot within a week. Service Manager's name is Tanner Jackson. This YELP review is an attempt to allow the dealership an opportunity to make good on their consumer obligations and admission of the repeated incompetent diagnosis resulting in over 14k in repairs. Cases have been filed with the Georgia Consumer Protection Agency, Georgia Better Business Bureau and with Dodge RAM.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Awesome dealership excellent service great salesmanship
Awesome dealership excellent service great salesmanship did vehicle search online was exactly as what was listed.
Awesome dealership excellent service great salesmanship
Awesome dealership excellent service great salesmanship did vehicle search online was exactly as what was listed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We had a wonderful experience with our recent purchase of
We had a wonderful experience with our recent purchase of a new Jeep with Teresa Johnson at Ed Voyles Jeep in Marietta. Teresa was very professional and efficient and provided excellent service. And we LOVE our new car.
We had a wonderful experience with our recent purchase of
We had a wonderful experience with our recent purchase of a new Jeep with Teresa Johnson at Ed Voyles Jeep in Marietta. Teresa was very professional and efficient and provided excellent service. And we LOVE our new car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buyer beware!
Buyer beware! Purchased a brand new Grand Cherokee 4X4 Limited from this dealership. The paperwork, at signing, showed 6 miles on odometer. When they handed me the keys and I went to drive away, the vehicle had 678 miles on it. I requested a swap for a new vehicle and was told that they could sell it as new until it had 2,500 miles on it. They offered to "amend" the paperwork to 678 to reflect true mileage, and offered apologies but did not seek to make it right by providing a vehicle that had not been used as a demonstrator vehicle. 5 days after my purchase, the jeep shuts down completely - TCM/PCM failure. Vehicle wouldn't turn on, wouldn't turn completely off. Called dealership requesting a tow, they told me to download an app to have it towed in lieu of dispatching something for me. I booked the tow via the app, and was CHARGED FOR THE TOW (on a brand new vehicle that died 5 days after purchase), Sales team that sold me the vehicle said that the dealership had "done nothing wrong" and that my issue was with Chrysler. I pushed them for 17 days to replace the vehicle... they came back to me with an option to "trade in" the vehicle, where I paid taxes TWICE (2 transactions - no vehicle exchange) and had to pay more for a replacement on top of taxes as "no replacement vehicles at my spec level existed" (total xx). Now left to chase Chrysler around the lemon law FOR A BRAND NEW VEHICLE. In short, once you've paid for your new car, your are now Chrysler's customer, not theirs. If you want this experience, this is the dealership for you!
Buyer beware!
Buyer beware! Purchased a brand new Grand Cherokee 4X4 Limited from this dealership. The paperwork, at signing, showed 6 miles on odometer. When they handed me the keys and I went to drive away, the vehicle had 678 miles on it. I requested a swap for a new vehicle and was told that they could sell it as new until it had 2,500 miles on it. They offered to "amend" the paperwork to 678 to reflect true mileage, and offered apologies but did not seek to make it right by providing a vehicle that had not been used as a demonstrator vehicle. 5 days after my purchase, the jeep shuts down completely - TCM/PCM failure. Vehicle wouldn't turn on, wouldn't turn completely off. Called dealership requesting a tow, they told me to download an app to have it towed in lieu of dispatching something for me. I booked the tow via the app, and was CHARGED FOR THE TOW (on a brand new vehicle that died 5 days after purchase), Sales team that sold me the vehicle said that the dealership had "done nothing wrong" and that my issue was with Chrysler. I pushed them for 17 days to replace the vehicle... they came back to me with an option to "trade in" the vehicle, where I paid taxes TWICE (2 transactions - no vehicle exchange) and had to pay more for a replacement on top of taxes as "no replacement vehicles at my spec level existed" (total xx). Now left to chase Chrysler around the lemon law FOR A BRAND NEW VEHICLE. In short, once you've paid for your new car, your are now Chrysler's customer, not theirs. If you want this experience, this is the dealership for you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Amazing experience every single time!
Amazing experience every single time! I wouldn’t trust my Jeep with anyone else! Jonathan is incredible at helping me keep my Jeep in tip top shape!
Amazing experience every single time!
Amazing experience every single time! I wouldn’t trust my Jeep with anyone else! Jonathan is incredible at helping me keep my Jeep in tip top shape!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Avery was my service advisor he was great and very
Avery was my service advisor he was great and very knowledgeable and a very nice person all around
Avery was my service advisor he was great and very
Avery was my service advisor he was great and very knowledgeable and a very nice person all around
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Colby was great and made this the easiest and best
Colby was great and made this the easiest and best purchase! Customer service to its finest!
Colby was great and made this the easiest and best
Colby was great and made this the easiest and best purchase! Customer service to its finest!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Notes on the multi point stated my vehicle needed a lot
Notes on the multi point stated my vehicle needed a lot of service, but none were explained. The receipt mentioned the rear differential but also not explained.
Notes on the multi point stated my vehicle needed a lot
Notes on the multi point stated my vehicle needed a lot of service, but none were explained. The receipt mentioned the rear differential but also not explained.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The services on my car were detailed and transparent.
The services on my car were detailed and transparent. The speed of service was solid. The work was done professionally too. Service Department treats me very well too, very friendly group of folks!
The services on my car were detailed and transparent.
The services on my car were detailed and transparent. The speed of service was solid. The work was done professionally too. Service Department treats me very well too, very friendly group of folks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase