Jim Ellis Mazda of Marietta

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Reviews

Average Ratings

4.6
78 lifetime reviews. Includes reviews of Jim Ellis Mazda of Marietta from DealerRater.com
  • Good Experience

    Very friendly and helpful to our family when buying our car. No pressure and made us feel good about our purchase.


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    Very friendly and helpful to our family when buying our car. No pressure and made us feel good about our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Top Notch Service
    April 14, 2017

    I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to...


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    I recently leased a CX-5 and the guys at Jim Ellis Marietta were great to work with. Roosevelt was my main sales guy and he was a real pleasure to work with. I never felt pressured, he was very knowledgeable, and he took a ton of time to help me with the lease. He even helped me deal with a car insurance issue that would have prevented me from driving my new car home that day. Rick Brown also assisted me and he was easy to work with as well. I'm very happy with my experience and I'm excited to have my new ride.

    Does recommend this dealer

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  • Wonderful experience from start to finish!

    This was my first purchase at Jim Ellis Mazda and had a wonderful experience because of Marion Gilbert! Having purchased cars before, I lamented...


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    This was my first purchase at Jim Ellis Mazda and had a wonderful experience because of Marion Gilbert! Having purchased cars before, I lamented over the idea of going through the process again and anticipated being at the dealership for several hours to get to a fair deal but I was out of there in less than a couple of hours. Marion and his Team were efficient, thorough, and gave me the confidence I was at the right place. Also, Marion's demeanor and overall approach to his job was refreshing as he listened more than he spoke which came across as genuine and honest. If he couldn't answer my question right away, he said so without giving me a 'Salesperson's spin' and waited until he had the info needed to give me the proper response. Marion and his Team were true professionals and clearly communicated each step of the process before it began so I didn't have to guess at what was going on. The price of the car was the same as what I found online and I felt they gave me a more-than-fair deal on my trade-in. Would definitely recommend this dealership to others!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No detail left out
    November 23, 2016

    Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car pur...


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    Hilton Young was my representative at Jim Ellis Mazda and I couldn't be more satisfied or have had a better experience (not typical of the car purchasing scenario). His exceptional attention to detail - a quality that I value so much - and kind and helpful demeanor made this a truly stress-free and expedient process. I will certainly send anyone looking for a Mazda his way! Daryl Nesmith, Sales Manager, was also wonderful - friendly with a helpful and laid back demeanor. No one in this process ever pressured me or made me feel rushed in any way. Thank you, Hilton! Sincerely, Kathy Norton

    Does recommend this dealer

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  • Amazing experience
    July 24, 2016

    I was received with friendly customer service, I was in and out didn't take forever to do the paperwork and picking a car that suits my kids and I...


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    I was received with friendly customer service, I was in and out didn't take forever to do the paperwork and picking a car that suits my kids and I, which was a mazda6, very roomy.

    Does recommend this dealer

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  • Straightforward and friendly experience with Marion
    June 24, 2016

    After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he qu...


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    After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted me on the phone was the price that he offered when we walked in, and he explained each step of the experience to us without being condescending or aggressive as we've experienced other places. I would recommend working with Marion if you're looking for a new Mazda. He got us a very fair deal and took care of us. Thanks!

    Does recommend this dealer

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  • 2013 Mazda Sport clutch squeaking for 2 years -
    May 19, 2016

    I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the pro...


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    I bot a Mazda 3 I sport in Dec 2013. Clutch started squeaking in 2014. Jim Ellis dealer knows clutch is squeaking but refuses to address the problem. I have taken it back 4 times for problem. I will be taking car back every day this summer. I feel like they are waiting for the warranty to expire so they can charge me for a new clutch but I have retained a lawyer now. DO NOT BUY A CAR FROM THIS DEALER BECAUSE THEY DO NOT BACK THE WARRANTY. This was the 2nd Mazda3 I had purchased from dealer, of course I will not be giving this dealer my business in the future.

    Does not recommend this dealer
    Came in for service or repair

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  • Great experience!
    May 18, 2016

    I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks s...


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    I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so much :)

    Does recommend this dealer

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  • Very pleasant. Your satisfaction is their priority.
    May 14, 2016

    My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in ...


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    My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a parking lot to experience the power and control of the car. I really liked the test drive and was ready to buy immediately. Mazda 3 was not my first choice when considering buying a new car but it won me over after I test drove a Honda civic. There was no comparison to the look, feel,and swaggy tech features of the Mazda. The financing process was a little frustrating being that I had to mention over and over again that I did not want my credit pulled because I had already secured a finance company. Also, there was an issue with me getting the correct car. The sales rep initially told me that I would be getting the bose system. When I drove the car home I noticed it did not have it. I called the dealership and they agreed to exchange the car for an upgraded model with no hassel! I got the bose plus more cool additional equipment. I can truly say that I am a very satisfied customer of Jim Ellis Mazda and will definitely be back to purchase my next car.

    Does recommend this dealer

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  • Great experience! Excellent service!
    May 11, 2016

    Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Tha...


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    Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank you for the superior service!

    Does recommend this dealer

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