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Hit or miss
For years all I heard was good things about this dealership, so when I decided to buy a truck they where top of my list. I don’t want to knock them bad but I probably won’t make them my first choice if they even make my list next time. Severe lack of communication with my sales rep unless I initiate it. The fact that I made my purchase over the phone was partly why I had a lousy experience but Carl Black of Orlando should have a system in place to make a phone purchase experience more pleasant and customer friendly. The guy at finance was extremely helpful and got back to me without me having to call him or text him multiple times (Raheem). He addressed any questions and concerns right on the spot. What bothers me most is I was told, and called about, getting a second key and a month later still haven’t heard from the sales representative or anyone else. Any other negative experience I credit towards my choice of purchasing a car over the phone and not Carl Black per say.
This is the best dealer in Orlando.
This is the best dealer in Orlando. Carlos Vega was amazing. Super friendly and understanding with my budget and expectations. Super friendly staff and a good selections of cars. You can’t go wrong.
Contacted them to purchase a vehicle as they advertised
Contacted them to purchase a vehicle as they advertised click buy and drive. They wanted me to come to dealer to test drive. I already know how this car drives and was looking to purchase without the BS sales game !
Save your time and go to any other dealership.
Save your time and go to any other dealership. Worst customer service ever. Lilly shouldn’t be allowed to sell rocks and their “GSM” Bryan is total trash.
Ms. Marsh we are sorry to hear about your sales experience. This doesn't sound like the experience we strive for. If you would like to speak with someone from our management team please contact us at 407-426-3000. Thank your for your feedback we look forward to speaking with you.
My lease was up on my vehicle.
My lease was up on my vehicle. I didn’t know which was best for me whether to buy my car or lease another. Ryan was extremely helpful in guiding me to make a good choice for me. All went smoothly and recommend Ryan and Carl Black for your vehicle purchases. Ty.
Another great experience with Carl Black.
Another great experience with Carl Black. We have 5 vehicles purchased thru Leo and everything is always perfect from start to finish and he always follows up to make sure everything is going good. Leo is 💯 dedicated to his customers. Carl black’s customer service is always above and beyond our expectations.
First purchase at Carl Black GMC and it was smooth.
First purchase at Carl Black GMC and it was smooth. Leo ensured I was informed with my truck build, status updates and a quick closing. Carl Black as a whole has a "shark attack" approach when you pull in and exit your vehicle. I am fortunate to have already scheduled an appointment online with Leo!
2022 Chevy Bolt EUV
Josh Crittle worked with my wife and I for about 6 months. She wanted to upgrade to a Chevy Bolt EUV but they were in short supply due to the battery recall. Josh texted me every time a Bolt was in stock. We met a few times to crunch numbers before finally closing the deal. Josh was very patient and professional throughout the entire process. I never felt pressured. He reached out when there was new inventory, we discussed the price and I ultimately bought the best car for me. I highly recommend Carl Black Orlando to anyone in the market for a quality new or used car and I certainly suggest that you ask for Josh Crittle if you're like me and like to take your time and agonize over every single detail, because he will ensure that you get the best car for you.
Excellent service! Excellent all around. We have been dealing with Carl Black for many years now and have never been disappointed! Thank you everyone at Carl Black!
I ordered and got a 2022 Blazer.
I ordered and got a 2022 Blazer. Perfect vehicle for me. Leo Willis kept me informed throughout the build process. Overall a good experience.