Carl Black of Orlando Chevrolet, Buick, GMC

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Reviews

Average Ratings

4.5
115 lifetime reviews.
  • Counselor-Mental Health, Substance Abuse

    We have brought 3 vehicles from Carl Black. We have really been satisfied with the service. I always ask for the 'Tebow' when I need service for a...


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    We have brought 3 vehicles from Carl Black. We have really been satisfied with the service. I always ask for the 'Tebow' when I need service for any of our vehicles. He has always been pleasant and helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • TOP NOTCH SALES AND SERVICE DEPARTMENT

    Service Department - I made my appointment the day before after having a concern with my tires. No sooner did I pull up for my appointment (I even...


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    Service Department - I made my appointment the day before after having a concern with my tires. No sooner did I pull up for my appointment (I even arrived 15 minutes early) I was greeted by a service provider and they immediately took me to a desk to start the process. After the paperwork was completed, my SUV was immediately taken to the back to the service area. My service provider took the time to communicate to me twice about the findings while I was waiting. I feel as if the time that I waited was a normal and appropriate amount of time for the work that was completed which was finding a nail in my tire, replacing a tire, an oil change, and balance and rotation. The service provider went up and beyond to even find a coupon to assist with the cost of my visit. As a first time customer in the service department at Carl Black, I am completely satisfied and thrilled with my experience! - Liz H.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Terrible Experience

    Terrible experience. You led us on for days waiting on a car and then reneged on the deal. My husband requested to speak with your sales manager o...


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    Terrible experience. You led us on for days waiting on a car and then reneged on the deal. My husband requested to speak with your sales manager over, and over and never a call back. You were aware my daughter had an Illinois DL in the first place. We provided insurance for the car and it was verified by the agent along with the required code. The excuses you gave were just that excuses. Are we upset? No, just very disappointed. We obviously had to much faith in what you told us. So, yeah, not recommending you to anyone but I will tell everyone this story.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Best Car buying Experience

    This was the best car buying experience that I ever had! From Matt the sale representative to the entire finance team, they all went above and bey...


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    This was the best car buying experience that I ever had! From Matt the sale representative to the entire finance team, they all went above and beyond to get my business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience!

    This was the best car buying experience that I ever had! From Matt the sale representative to the entire finance team, they all went above and bey...


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    This was the best car buying experience that I ever had! From Matt the sale representative to the entire finance team, they all went above and beyond to get my business.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Service Team in Orlando

    Carl Black service staff is excellent. The receptionist did an fantastic job getting me to the correct person to speak to about a rare occurrence ...


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    Carl Black service staff is excellent. The receptionist did an fantastic job getting me to the correct person to speak to about a rare occurrence of my check engine light being on. Since my car was under the bumper-to-bumper warranty, the car rental team was extremely helpful getting me right into a car so I could go to work on time. My service advisor suggested purchasing an extended warranty and I am actively pursuing that with Carl Black. I think it would give me the peace of mind I would appreciate so I don't have to worry about any unexpected costs with having an unexpected car service issue.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • My experience

    When I couldn't come pick up my car when it was being repaired, they dropped it off at my job, that was amazing and unheard of, thanks alot


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    When I couldn't come pick up my car when it was being repaired, they dropped it off at my job, that was amazing and unheard of, thanks alot

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • EXCELLENT SERVICE FOR MY NEW 2016 BUICK CASCADA.

    From the start the general manager OB and my sales person Shamair were on track. They ensured that all my questions were answered and that we were...


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    From the start the general manager OB and my sales person Shamair were on track. They ensured that all my questions were answered and that we were satisfied with the buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Yes and Yes! Third purchase

    There was a factory recall on my 2016 Buick Lacrosse. My service advisor put me in a loaner car quickly and with a minimum of disruption in my sc...


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    There was a factory recall on my 2016 Buick Lacrosse. My service advisor put me in a loaner car quickly and with a minimum of disruption in my schedule. My car was returned clean and repaired. They treat me with great care and is why I'm so loyal to Carl Black Buick

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excelent service Carl Black east colonial

    Very satisfied with the service . And the profesional service provided always by Nick,employee at the service department! Very good customer service!


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    Very satisfied with the service . And the profesional service provided always by Nick,employee at the service department! Very good customer service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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