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Reviews

Average Ratings

4.6
Average based on 78 reviews
  • Excellent First Service

    Purchased our new MDX in November and had to get some scratches in the passenger side doors removed last week. Both our service advisor, Carlee an...


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    Purchased our new MDX in November and had to get some scratches in the passenger side doors removed last week. Both our service advisor, Carlee and the service director, Joey Kelley went out of their way to ensure that our needs were met and that the end product was more than acceptable to us. We have always been fans of Nalley dealerships but our first dealings with Nalley Acura (both from a sales standpoint and now service) have just been excellent. We are looking forward to a long relationship with these folks. We'll post back here as our relationship continues to let you know how it goes!

    Shopped for a new car
    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Service desk help

    Called with a vin. number to have looked up before I purchased from another pre-owned dealer, yes I felt I was doing wrong. But the Nalley Tech wa...

    Dealer Response

    Hello and thank you for your five star review of Nalley Acura. I'm happy to hear that our service techs went above and beyond to answer all of you...


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    Called with a vin. number to have looked up before I purchased from another pre-owned dealer, yes I felt I was doing wrong. But the Nalley Tech was more than willing to look it up and inform me of every question I asked. Even said they would be happy to handle any problems in or out of remaining warranty. Kudo's to Nalley and they have my business now. Thank you

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Hello and thank you for your five star review of Nalley Acura. I'm happy to hear that our service techs went above and beyond to answer all of your questions. We value your business and look forward to working with you again soon. Bill Morell, General Manager


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  • Awesome experience

    I bought my Acura MDX in for the air bag recall. It was a very busy day for the service department, but my wait was not long at all. Very pleasa...


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    I bought my Acura MDX in for the air bag recall. It was a very busy day for the service department, but my wait was not long at all. Very pleasant experience.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Great Experience

    Good service advisor David and tech Joe. Smooth process, would recommend.


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    Good service advisor David and tech Joe. Smooth process, would recommend.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Quality of Service vs. Level of Service

    Explaining service before it is done, ensuring the customer understands work to be done, & ascertaining possible future service needs, makes quit...


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    Explaining service before it is done, ensuring the customer understands work to be done, & ascertaining possible future service needs, makes quite the difference! Kudos Al McGowan & the service technicians!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Fine service

    Pleasant, Al was clear & efficient & made me feel at home. Just ,officials moved to GA


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    Pleasant, Al was clear & efficient & made me feel at home. Just ,officials moved to GA

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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  • Nalley Acura Was Great

    I received a quote and an estimated amount of time to install an accessory item on my SUV. They did the work on time and below the quoted amount ...


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    I received a quote and an estimated amount of time to install an accessory item on my SUV. They did the work on time and below the quoted amount of time it would take.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • Great experience.

    Very pleasurable experience. No pressure. Everyone was helpful and genuinely were trying to make deal work for me. I will be back next time I am r...


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    Very pleasurable experience. No pressure. Everyone was helpful and genuinely were trying to make deal work for me. I will be back next time I am ready to buy.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Sales Team and Buying Experience

    Worked with David and Chuck on the purchase of a new TLX. Nalley's "team" approach to sales worked seamlessly and both reps were equally informed...


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    Worked with David and Chuck on the purchase of a new TLX. Nalley's "team" approach to sales worked seamlessly and both reps were equally informed and helpful. Having the two always meant that someone from my sales team was available when I needed to discuss something. Very nice guys, ready to help, no pressure. Ended up with a great deal. Can't ask for more than that!! This is my third new-car purchase from Nalley Acura. The sales team and the service managers/dept. are all excellent. They take really good care of their customers.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Great Service

    I bought an Acura TLX 2015 Nov. 24th, and I love it. The staff were very professional and helpful throughout the whole process.


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    I bought an Acura TLX 2015 Nov. 24th, and I love it. The staff were very professional and helpful throughout the whole process.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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