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Reviews

Average Ratings

4.6
216 lifetime reviews. Includes reviews of Nalley Acura from DealerRater.com
  • Excellent First Service

    Purchased our new MDX in November and had to get some scratches in the passenger side doors removed last week. Both our service advisor, Carlee an...


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    Purchased our new MDX in November and had to get some scratches in the passenger side doors removed last week. Both our service advisor, Carlee and the service director, Joey Kelley went out of their way to ensure that our needs were met and that the end product was more than acceptable to us. We have always been fans of Nalley dealerships but our first dealings with Nalley Acura (both from a sales standpoint and now service) have just been excellent. We are looking forward to a long relationship with these folks. We'll post back here as our relationship continues to let you know how it goes!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Terrible experience
    April 27, 2017

    Very poor service, both manager and sales person have no knowledge of what exactly they're doing. They take all your information including copy of...


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    Very poor service, both manager and sales person have no knowledge of what exactly they're doing. They take all your information including copy of your credit card for no reason! when you want to speak to them they're very rood!

    Does not recommend this dealer

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  • Excellent Service
    April 1, 2017

    Chris Pugh was very professional and pleasant to deal with. He made the entire experience fun! Will definitely recommend him anytime. Also will re...


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    Chris Pugh was very professional and pleasant to deal with. He made the entire experience fun! Will definitely recommend him anytime. Also will recommend Patrick Jefferson

    Does recommend this dealer

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  • Best Experience Ever
    March 23, 2017

    This was my first time buying a car and after I was discourage due to other dealerships, I'm glad I decided to end the day with Nalley Acura. I wa...


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    This was my first time buying a car and after I was discourage due to other dealerships, I'm glad I decided to end the day with Nalley Acura. I was able to tell my story and Mr. Chris made all my wishes come true. That's a true salesman. Someone who is patient, kind, ready to meet the needs of what you want, and actually puts a smile on your face. My car nightmares were finally over. Thank you Chris!

    Does recommend this dealer

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  • Very disappointed
    March 16, 2017

    I brought my truck for service. Spring 2016, my air unit has been blowing hot air. I was told it needed recharged, And running correct the probl...


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    I brought my truck for service. Spring 2016, my air unit has been blowing hot air. I was told it needed recharged, And running correct the problem solved, However after a month the unit went out again. I returned once more and the service advisor told me a hose came loose, and he connected it and everything was good to go and the air unit was running correct again !! Needless to say 3wks later driving to Florida my children and I Suffered as the unit failed AGAIN!! While driving to our destination for vacation. OMG!!! Third time around I returned the truck for the air to be fixed this time I was told it would take some days for the vehicle to be look at & the problem to be solved .I was offered a loaners vehicle and told it would be taken care of. So I picked my truck up about a wk later with unit cold and blowing good unfortunately for me that didn't last. Back to square1. So now returning the truck again for the Fourth time and was told the hose came off again and something about some dye being added to the unit and I should return when the air start blowing hot again!!!!! So long story short, I've spent hundreds of dollars to have my air fixed. And after numerous of times returning my air conditioning still isn't fixed!!!!! The service tech always appeared in a rush and was short and to the point, like uninformative. I thought the dealer could fixed the car after all, its the manufactures!! I'm very disappointed and have been inconvenienced!!!!!!

    Does not recommend this dealer

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  • 1st Class Experience
    March 6, 2017

    Chris Pugh defines the meaning, "Professional Salesperson!" You WILL be treated with Dignity & Respect. The experience will leave you feeling "V...


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    Chris Pugh defines the meaning, "Professional Salesperson!" You WILL be treated with Dignity & Respect. The experience will leave you feeling "Victorious" long after the sale.

    Does recommend this dealer

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  • NALLEY AND DAVID FERREE ARE **AWESOME**
    February 23, 2017

    No matter what the situation from a normal oil change to extensive maintenance Nalley is top notch in their service department. They always make ...


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    No matter what the situation from a normal oil change to extensive maintenance Nalley is top notch in their service department. They always make you feel at home, keep you updated on the status of things, and do their best to be honest with how much time your service appointment will take. David is exceptional with his follow up. He won't force unnecessary work and he always explains why something needs to be done.

    Does recommend this dealer
    Came in for service or repair

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  • NON-RESPONSIVE
    February 17, 2017

    I'm very disappointed in the nonresponse to voicemails and emails that have been sent since purchasing my car. The driver's side doesn't lock wi...

    Nalley Acura

    Thank you for sharing your feedback. Customer service is paramount, so I apologize for any lack of service you experienced. I would like the oppor...


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    I'm very disappointed in the nonresponse to voicemails and emails that have been sent since purchasing my car. The driver's side doesn't lock with my key FOB. In the description of the car...it stated keyless entry. It will work after I pay someone to fix it. But I thought that Nalley Acura should be responsible for that since in the details of the car...it states keyless entry. I've already purchased the actuator ... now I just have to pay someone to put it in. I'm very disappointed that Christian nor Earl has called me back nor responded to emails. I paid cash for the car and I do love the way it looks and drives. Yes it is a used car...but I just wish I didn't have to already start spending money on it. This review is not about the car itself. This review reflects Nalley Acura only. Car purchased : 2008 Honda Accord Coupe

    Does not recommend this dealer
    Came in for service or repair
    Nalley Acura

    Thank you for sharing your feedback. Customer service is paramount, so I apologize for any lack of service you experienced. I would like the opportunity to speak with you further about this instance and hopefully restore your faith in our dealership. Please contact me at your convenience. Bill Morell, General Manager, 678-214-3629.


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  • Great job always

    Always on time and willing to suggest what is needed with no pressure


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    Always on time and willing to suggest what is needed with no pressure

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great and Timely Service....

    My MDX has over 97,000 miles on it and still drives like a new car. I get great service always and a rental car, when needed, for no additional fee.


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    My MDX has over 97,000 miles on it and still drives like a new car. I get great service always and a rental car, when needed, for no additional fee.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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