AutoNation Chevrolet Valencia

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Reviews

Average Ratings

4.8
214 lifetime reviews.
  • Eric Cea ,service consultant

    Eric Cea in the service department was extremely helpful and knowledgeable.He ,as he has always been, was a pleasure to deal with . He is informat...


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    Eric Cea in the service department was extremely helpful and knowledgeable.He ,as he has always been, was a pleasure to deal with . He is informative,efficient,and friendly and will do his very best to make your visit to Auto Nation a pleasant experience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Buy new car

    We had a communication over the ins and outs of the car buying. The approach is a learning point for one employee. The others where very empatic a...


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    We had a communication over the ins and outs of the car buying. The approach is a learning point for one employee. The others where very empatic and helped in what ever the way they good. So This was a good experience to make clear what my car wishes are like.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Auto Nation Chevrolet Valencia Review

    We bought an used car in January 13, 2017. We came to the dealership at around 7:00 p.m. and a sales rep that we made appointment with assisted us...


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    We bought an used car in January 13, 2017. We came to the dealership at around 7:00 p.m. and a sales rep that we made appointment with assisted us with the initial process of purchasing the car, after presenting us with a total price of the car we agreed to buy the car. It was pretty quick, then we were offered drink and asked to wait for the manager to finalized the purchase. He was assisting a customer and another customer was ahead of us, so we were the third customer. O boy!... to our surprise we have to wait till around 10:00 p.m. before we were called in, we were really restless (our home is 54 miles away). We didn't get out of the dealership till about 10:30 p.m. Since it was dark, we didn't realize that one of the win shield wiper is missing. I complained about it, fortunately they are willing to reimburse me for the wiper that I bought. It was really annoying.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible

    Emailed the manager over a week ago and to this day still no response

    Dealer Response

    Thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General...


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    Emailed the manager over a week ago and to this day still no response

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this matter to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager directly at (661) 259-2820 to discuss ways to turn your experience around. We look forward to hearing from you soon.


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  • service needs training

    Wife made appointment for oil change on 03 2500 diesel.was given $65 estimate. Billed $115 after done. Maria said she didn't know it took 10 quart...


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    Wife made appointment for oil change on 03 2500 diesel.was given $65 estimate. Billed $115 after done. Maria said she didn't know it took 10 quarts. If service advisors aren't trained or capable why are they there. Called today was told mgr would call me. No call yet. Hard to believe $50 mistake in est. Haven't found any goox chevy dealers yet.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Very Inefficient Service

    I initially emailed the dealership to make sure that the car was still available. I communicated all week with the salesman who assured me that th...


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    I initially emailed the dealership to make sure that the car was still available. I communicated all week with the salesman who assured me that the car was available and understood that I was driving an hour from out of town to come and see it (at 38 weeks pregnant). We even started the financing process online. We waited a half hour for anyone to help us then waited another 15 minutes for them to locate the car only to be told that the car had sold. He could have checked on the availability of the car at anytime during the week and saved me 2 hours of my Saturday morning and babysitter time. This was a huge disappointment, I would never step foot in this facility again.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great experience

    Best experience I have ever had buying a car. Collin was the best.

    Dealer Response

    We are pleased to hear of your experience with members of our staff. Customer service and professionalism is of great importance and we are happy ...


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    Best experience I have ever had buying a car. Collin was the best.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear of your experience with members of our staff. Customer service and professionalism is of great importance and we are happy you were well taken care of in your dealings at our location.


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  • Great service

    I brought my 2014 Silverado to be serviced and have the seat bottom inspected. It felt like the seat would shift when entering a driveway or turni...


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    I brought my 2014 Silverado to be serviced and have the seat bottom inspected. It felt like the seat would shift when entering a driveway or turning a corner. It was not a recall on it but there was a service bulletin to add shims to it. It feels like it is fixed. And they did it quickly . They told me I wasn't going to get my truck until about 4:30 that afternoon I told him I needed my truck sooner I guess they jumped right on it because they call me in a half hour later and it was done. I was very happy with the quickness

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Wonderful service and no pressure!

    My experience was entirely satisfactory. The salesman was just wonderful and everyone at Autonation was great. They were kind, considerate and ver...


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    My experience was entirely satisfactory. The salesman was just wonderful and everyone at Autonation was great. They were kind, considerate and very helpful. I would recommend AutoNation of everyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Quick Fix, Great Service

    Phillip really did a great job. He helped me check my Avalanche in, find the problem, and quickly fix it. Julie assisted when Phillip was on his...


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    Phillip really did a great job. He helped me check my Avalanche in, find the problem, and quickly fix it. Julie assisted when Phillip was on his day off, and helped immensely, as well. All of the personnel were terrific.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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