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Mercedes-Benz of Reno

(889 reviews)
Visit Mercedes-Benz of Reno
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–4:00am
Sunday 10:00am–5:00pm Closed
New (866) 786-6080 (866) 786-6080
Used (888) 462-8469 (888) 462-8469
Service (888) 461-3306 (888) 461-3306

Inventory

See all 179 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2017.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Service center

Phone number (888) 461-3306

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:30pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00am
Sunday
Closed

Reviews

(889 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Reno from DealerRater.

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I brought my car in for express service.

I brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off area. I went to the nearest person who wasn’t busy and he said that since an advisor wasn’t assigned, my car wasn’t touched. I was not happy. To their credit, they rushed me through and comped the service. They were very apologetic. They need to improve their checking procedures

I brought my car in for express service.

I brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off area. I went to the nearest person who wasn’t busy and he said that since an advisor wasn’t assigned, my car wasn’t touched. I was not happy. To their credit, they rushed me through and comped the service. They were very apologetic. They need to improve their checking procedures

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Paul, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (775) 260-4602 to discuss what we can do to help.

Consumer response

Your response on the day of the problem certainly was appreciated. I will return to your dealership for future service needs. Thank you.

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This is my third purchased vehicle from this dealership

This is my third purchased vehicle from this dealership and they have been on top of their game.

This is my third purchased vehicle from this dealership

This is my third purchased vehicle from this dealership and they have been on top of their game.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! Feel free to stop by if you ever need any more help.

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It was an easy buying experience.

It was an easy buying experience. The salesman Ilya Sobolev was personable and professional worked hard to find us the right vehicle! Very happy with our experience there!

It was an easy buying experience.

It was an easy buying experience. The salesman Ilya Sobolev was personable and professional worked hard to find us the right vehicle! Very happy with our experience there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Brian! Feel free to stop by if you ever need any more help.

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We found a car at Carmax that we fell in love with and

We found a car at Carmax that we fell in love with and paid for shipping (despite seeing a not so good Carfax after the fact). Got a call the next day it should not have been available to purchase and canceled our order. I was so upset. After that I out about Autonation. Staff at Mercedes Reno was friendly, knowledgeable, and quick to respond to any questions or needs. They gave us a fair price for our trade in. We had a MDX type S advanced shipped from another autonation dealership and it came incredibly fast! The car is only a few years old but looks brand new! Would definitely do business here again and NOT Carmax!

We found a car at Carmax that we fell in love with and

We found a car at Carmax that we fell in love with and paid for shipping (despite seeing a not so good Carfax after the fact). Got a call the next day it should not have been available to purchase and canceled our order. I was so upset. After that I out about Autonation. Staff at Mercedes Reno was friendly, knowledgeable, and quick to respond to any questions or needs. They gave us a fair price for our trade in. We had a MDX type S advanced shipped from another autonation dealership and it came incredibly fast! The car is only a few years old but looks brand new! Would definitely do business here again and NOT Carmax!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time to leave us a response, Stephanie! If you ever need help, just give us a call. Happy motoring!

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I recently purchased a vehicle from Mercedes-Benz of Reno

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve?s understanding that I needed ?thinking? time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

I recently purchased a vehicle from Mercedes-Benz of Reno

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve?s understanding that I needed ?thinking? time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Suzette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests, and we look forward to your next visit!

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I recently purchased a vehicle from Mercedes-Benz of Reno

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve’s understanding that I needed “thinking” time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

I recently purchased a vehicle from Mercedes-Benz of Reno

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve’s understanding that I needed “thinking” time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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The buying process was excellent; convenient and

The buying process was excellent; convenient and simplified. They made it easy. The repair process was handled VERY professionally with excellent communication. While there was an initial delay, the response and service was very good.

The buying process was excellent; convenient and

The buying process was excellent; convenient and simplified. They made it easy. The repair process was handled VERY professionally with excellent communication. While there was an initial delay, the response and service was very good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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Your dealership and specifically our salesman Ilya

Your dealership and specifically our salesman Ilya Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green

Your dealership and specifically our salesman Ilya

Your dealership and specifically our salesman Ilya Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Reno. Feel free to stop by if you ever need any more help.

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The purchase of the car was handled professionally and

The purchase of the car was handled professionally and conveniently. The later repair process was conducted professionally with excellent communication and pricing.

The purchase of the car was handled professionally and

The purchase of the car was handled professionally and conveniently. The later repair process was conducted professionally with excellent communication and pricing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I live in another state and called to inquire about a car

I live in another state and called to inquire about a car I saw for sale on cars.com. The manager responded by email and then called me the following day to give me all the information I needed. He was very helpful with all my questions.

I live in another state and called to inquire about a car

I live in another state and called to inquire about a car I saw for sale on cars.com. The manager responded by email and then called me the following day to give me all the information I needed. He was very helpful with all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

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