Mercedes-Benz of Reno

I brought my car in for express service. I had never been to this dealer before. When I arrived, I was told I had express service and did not have an advisor and to go inside. I sat in the waiting area for almost two hours and when I went to check on my car, it was still sitting in the drop off area. I went to the nearest person who wasn’t busy and he said that since an advisor wasn’t assigned, my car wasn’t touched. I was not happy. To their credit, they rushed me through and comped the service. They were very apologetic. They need to improve their checking procedures

This is my third purchased vehicle from this dealership and they have been on top of their game.

It was an easy buying experience. The salesman Ilya Sobolev was personable and professional worked hard to find us the right vehicle! Very happy with our experience there!

We found a car at Carmax that we fell in love with and paid for shipping (despite seeing a not so good Carfax after the fact). Got a call the next day it should not have been available to purchase and canceled our order. I was so upset. After that I out about Autonation. Staff at Mercedes Reno was friendly, knowledgeable, and quick to respond to any questions or needs. They gave us a fair price for our trade in. We had a MDX type S advanced shipped from another autonation dealership and it came incredibly fast! The car is only a few years old but looks brand new! Would definitely do business here again and NOT Carmax!

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve?s understanding that I needed ?thinking? time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

I recently purchased a vehicle from Mercedes-Benz of Reno and couldn't be more satisfied with the experience. When I walked in, the staff was welcoming, professional, and genuinely eager to help, not pushy. My sales consultant, Steve Montano, was knowledgeable, patient, and took the time to understand exactly what I was looking for. He answered all my questions thoroughly and provided clear, transparent information throughout the process. I did not purchase a car on my first visit, and I appreciate Steve’s understanding that I needed “thinking” time. He honoured my process, which was very important to me. I highly recommend that anyone purchasing a car from Mercedes-Benz of Reno contact Steve Montano. I wish all car salespeople would adopt his approach. The dealership had a great selection of new, certified pre-owned, and used vehicles, and I was impressed with how smooth and efficient everything was, from the test drive to the financing. The finance manager, Nicholas Dasilva, explained every step and ensured I was comfortable with my options. There were no hidden fees, no pressure, just excellent customer service. My concierge experience with Javier Dominguez was exceptional. He took the time to thoroughly explain my vehicle's features, ensuring I understood every detail. His patience and knowledge made the experience both informative and enjoyable. I left feeling confident and excited about everything my car could do. I highly recommend his service! What truly stood out to me was the attention to detail and commitment to making this a positive experience. I drove off the lot in my new Mercedes-Benz GLC 300 feeling confident and well cared for. I highly recommend Mercedes-Benz of Reno to anyone looking for a stress-free and enjoyable car-buying journey!

The buying process was excellent; convenient and simplified. They made it easy. The repair process was handled VERY professionally with excellent communication. While there was an initial delay, the response and service was very good.

Your dealership and specifically our salesman Ilya Sobolev made our purchase process professional and very personable. Thank you. Tom & Marvis Green

The purchase of the car was handled professionally and conveniently. The later repair process was conducted professionally with excellent communication and pricing.

I live in another state and called to inquire about a car I saw for sale on cars.com. The manager responded by email and then called me the following day to give me all the information I needed. He was very helpful with all my questions.