Mercedes-Benz of Reno

Jarrett Burrows service manager provides excellent customer service and car care.

All good....all the time...great people...great place....

From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our... expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

Service manager went out of his way to make us happy.

Every time I visit this dealership I have the worst experiences. Their customer service is horrible. From the sales staff to the service department. Had... my car serviced the other day which took about 6hrs and after I called to check the status because I had to be at work was told they couldn?t do anything about it that they had no shuttle either and didn?t know what else to tell me. Really? Maybe let customers know ahead of time so they can plan accordingly. I understand you?re short staffed had you told me that it would take 6 hrs I would have figured out another way of transportation. Extremely rude. Not sure if it?s just this dealership. You?re representing Mercedes Benz your service should be top notch.

Always courteous and friendly, especially Kwanny and Jarett, give good advise to keep your car in good condition.

On 6/23/20, I made 6 phone calls asking for the price to replace the sparkplugs in my 2013 350ML. No one called me back and I am still waitiing for a... return call.

My service advisor, Jarrett was ready for me when I arrived and had my information in front of him. The car was serviced in the time he had estimated... it would take. He was pleasant and accommodating.

Dealing with Jarrett was a pleasure! He kept me informed and was very professional. Almost like I made a new friend!

This was my first time purchasing a car strictly thru the internet and let me tell you I was not disappointed. When the car arrived at the Mercedes Dealership... in Reno from Pheonix, AZ I was not disappointed. The car was in fantastic shape, just as the Autonation website showed. The majority of the communication was via email with Cameron Heppler at Mercedes and he was awesome to deal with. I would highly recommend him. When I signing the paperwork they of course are pushing the extended warranty in the amount of 2500.00. I had to tell them no numerous times, this is the worse part of the purchasing of the vehicle. I know it is their job, but no means no! After the final refusal they dropped the price to 1500.00. Again, did not take it. After that part was over it was smooth sailing. The day I picked up the car I was in and out in 10 minutes or less. I feel they gave me a very fair price for my trade in also.