Mercedes-Benz of Reno

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Reno Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we'll buy your car and you don't have to buy one from us. Now that's easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Oil, Filter Change

$150

Tire Rotation

$34

Wheel Balance

$80

Coolant System Service

$202

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
132 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 5, 2018

    I have nothing nice to say. This place acts like they are doing you a favor, by overcharging you, and keeping your car for weeks without updating the status.... Will go to any length to not cover your warranty.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Montana, we regret to hear that you are displeased with your recent experience with us. We strive to maintain excellent business relations at our d...ealership. Please call our General Manager at (775) 326-4000 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

  • 5.0 out of 5
    December 2, 2018

    Great customer service. Helped right when I walked in the door.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 19, 2016

    From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our... expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 20, 2018

    I have been buying automobiles for going on 45 years and I can say without hesitation that my purchasing experience at Mercedes Benz of Reno has to be... one of the most enjoyable I have encountered. The Floor Salesman, Scott, the Floor Manager, Ken and Finance Manager, Patty were extremely helpful, courteous and knowledgeable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 1, 2018

    Fast friendly and timely service. Was able to get an appointment when I needed it.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 26, 2018

    Best customer service in the Auto Industry and best personnel at Mercedes of Reno,NV!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 25, 2018

    Joe Castleberry is the best service professional with whom we have ever experienced. We have had many cars, MB, Range Rover, Audi, etc., and Joe stands... out always. We've worked with Joe for many years and he has always been very professional, helpful, and informative.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 28, 2018

    This was the best experience I have ever had at a car dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2018

    excellent service, no waiting for anything. They took me to work and picked me up. no issues at all

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2018

    Joe was great as usual. Provided loaner so we could go home and come back the next day rather than having to wait all day as the service was going to... take several hours.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you had a pleasant service experience here at Mercedes-Benz of Reno. If you ever need help, just give us a call. Happy motoring!

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