Mercedes-Benz of Reno

4.6 out of 5 4.6
Rectangle 48
Sales 10:00 AM - 5:00 PM
Service Closed

Mercedes-Benz of Reno Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2017

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we

...

sell is one, no-haggle price and comes with a 5-day return policy*. Plus, we?ll buy your car and give you a check the same day, even if you don?t buy one from us. Now that?s easy. *Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

Service

Oil, Filter Change

$150

Tire Rotation

$34

Wheel Balance

$80

Coolant System Service

$202

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
211 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 3, 2020

    Jarrett Burrows service manager provides excellent customer service and car care.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! Feel free to stop by if you ...ever need any more help.

  • 5.0 out of 5
    July 30, 2020

    All good....all the time...great people...great place....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Katalina! If you need more help, our team is available to talk -- safe travels!

  • January 19, 2016

    From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our... expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2020

    Service manager went out of his way to make us happy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Stacy, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Reno! If you ever need help, just... give us a call. Happy motoring!

  • 1.0 out of 5
    July 11, 2020

    Every time I visit this dealership I have the worst experiences. Their customer service is horrible. From the sales staff to the service department. Had... my car serviced the other day which took about 6hrs and after I called to check the status because I had to be at work was told they couldn?t do anything about it that they had no shuttle either and didn?t know what else to tell me. Really? Maybe let customers know ahead of time so they can plan accordingly. I understand you?re short staffed had you told me that it would take 6 hrs I would have figured out another way of transportation. Extremely rude. Not sure if it?s just this dealership. You?re representing Mercedes Benz your service should be top notch.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Andrea, for reaching out to us. Your opinion plays an integral part in our customer service. If you would be willing to give us another cha...nce in the future, please reach out to our General Manager at (855) 661-9151. We would appreciate the chance to turn your experience around.

  • 5.0 out of 5
    July 1, 2020

    Always courteous and friendly, especially Kwanny and Jarett, give good advise to keep your car in good condition.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Somnuk, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Reno. If there i...s anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!

  • 1.0 out of 5
    June 24, 2020

    On 6/23/20, I made 6 phone calls asking for the price to replace the sparkplugs in my 2013 350ML. No one called me back and I am still waitiing for a... return call.

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    3.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

  • 5.0 out of 5
    June 15, 2020

    My service advisor, Jarrett was ready for me when I arrived and had my information in front of him. The car was serviced in the time he had estimated... it would take. He was pleasant and accommodating.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elaine, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great va...lue -- we hope you'll consider us again in the future!

  • 4.0 out of 5
    June 11, 2020

    Dealing with Jarrett was a pleasure! He kept me informed and was very professional. Almost like I made a new friend!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Jeffrey! We're always here to provide exceptional service at a great value -- we ho...pe you'll consider us again in the future!

  • 5.0 out of 5
    June 2, 2020

    This was my first time purchasing a car strictly thru the internet and let me tell you I was not disappointed. When the car arrived at the Mercedes Dealership... in Reno from Pheonix, AZ I was not disappointed. The car was in fantastic shape, just as the Autonation website showed. The majority of the communication was via email with Cameron Heppler at Mercedes and he was awesome to deal with. I would highly recommend him. When I signing the paperwork they of course are pushing the extended warranty in the amount of 2500.00. I had to tell them no numerous times, this is the worse part of the purchasing of the vehicle. I know it is their job, but no means no! After the final refusal they dropped the price to 1500.00. Again, did not take it. After that part was over it was smooth sailing. The day I picked up the car I was in and out in 10 minutes or less. I feel they gave me a very fair price for my trade in also.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Janette, thank you for taking the time to leave a review for us at Mercedes-Benz of Reno. We're happy we could meet your expectations! We're always... here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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