Mercedes-Benz of Reno

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4.2
(841 reviews)
Visit Mercedes-Benz of Reno
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 10:00am–5:00pm
New (866) 786-6080 (866) 786-6080
Used (888) 462-8469 (888) 462-8469
Service (888) 461-3306 (888) 461-3306

Inventory

See all 190 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2017.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.2
(841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Thank you.

Thank you. It was nice working with Mercedes team and service team has been so helpful.

5.0

Thank you.

Thank you. It was nice working with Mercedes team and service team has been so helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Sean, Was very quick and efficient getting my service

Sean, Was very quick and efficient getting my service complete. Will definitely be back to this location.

5.0

Sean, Was very quick and efficient getting my service

Sean, Was very quick and efficient getting my service complete. Will definitely be back to this location.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Loved the salesman.

Loved the salesman. Issues with the finance dept. Car was not fully ready when picked up. Immediately got tire pressure warning. Fingerprints on back window. Our experience with the Lexus dealership in Reno was much better. Unfortunately they're not open on Sunday.

4.0

Loved the salesman.

Loved the salesman. Issues with the finance dept. Car was not fully ready when picked up. Immediately got tire pressure warning. Fingerprints on back window. Our experience with the Lexus dealership in Reno was much better. Unfortunately they're not open on Sunday.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Service Department is great except the wait time and lack

Service Department is great except the wait time and lack of a loaner is huge factor in the event of a new vehicle purchase.

5.0

Service Department is great except the wait time and lack

Service Department is great except the wait time and lack of a loaner is huge factor in the event of a new vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

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5.0

Excellent experience

In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.

5.0

Excellent experience

In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Reno. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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1.0

Scheduled a service appointment for Nov 27th for our 2010

Scheduled a service appointment for Nov 27th for our 2010 Sprinter (limp mode so I can't drive it.) Last night, I received an email saying my appointment was cancelled with no explanation. I called MB of Reno and the person who answered said the service director had instructed that all sprinter service appointments be cancelled. No one called me back, so I called today. No explanation and now my appointment is Jan 2nd. Given the first appointment was cancelled without explanation, I hope they don't cancel my new appointment. They provide good service when you can get it. They just don't have enough service staff and it doesn't look like they will hire more.

1.0

Scheduled a service appointment for Nov 27th for our 2010

Scheduled a service appointment for Nov 27th for our 2010 Sprinter (limp mode so I can't drive it.) Last night, I received an email saying my appointment was cancelled with no explanation. I called MB of Reno and the person who answered said the service director had instructed that all sprinter service appointments be cancelled. No one called me back, so I called today. No explanation and now my appointment is Jan 2nd. Given the first appointment was cancelled without explanation, I hope they don't cancel my new appointment. They provide good service when you can get it. They just don't have enough service staff and it doesn't look like they will hire more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Update: I had left a message for my service advisor (Phil) last night. He called me this morning and explained that they are short staff around the holiday. He said to bring the van in as originally scheduled and they will work it into their schedule. Very helpful given that my van is in limp mode. They serviced my van earlier this year and I was happy with the service. I just hope they can find more sprinter mechanics in this tight market.

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4.0

My recent service was good, the service writer William

My recent service was good, the service writer William Goodpaster kept me informed. They got me in and out in a timely manner.

4.0

My recent service was good, the service writer William

My recent service was good, the service writer William Goodpaster kept me informed. They got me in and out in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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1.0

My recent service experience was a demonstration of

My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes.

1.0

My recent service experience was a demonstration of

My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

Consumer response

They are welcome to call. They have my number on file in the service department. However I did call the manger in the middle of this situation and they never bothered to call so I won't hold my breath that they will call this time.

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5.0

In these current times finding a car dealership that’s

In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.

5.0

In these current times finding a car dealership that’s

In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I appreciate the great customer service and the high level of professionalism shown.

Dealer response

Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.

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4.0

Dealership is very busy, no room for parking.

Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates.

4.0

Dealership is very busy, no room for parking.

Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

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