Mercedes-Benz of Reno

Fast friendly and timely service. Was able to get an appointment when I needed it.

Best customer service in the Auto Industry and best personnel at Mercedes of Reno,NV!

From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our... expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

Joe Castleberry is the best service professional with whom we have ever experienced. We have had many cars, MB, Range Rover, Audi, etc., and Joe stands... out always. We've worked with Joe for many years and he has always been very professional, helpful, and informative.

This was the best experience I have ever had at a car dealer.

excellent service, no waiting for anything. They took me to work and picked me up. no issues at all

Joe was great as usual. Provided loaner so we could go home and come back the next day rather than having to wait all day as the service was going to... take several hours.

Newly renovated facility, great service. Service Advisor Jarrett is always accomodating even if I show with no appointment.

We found Dan's 2015 Subaru Outback online. It was confusing at first when I called to make arrangements to see it and they didn't have it on... the lot. However, Michael Craig was very patient and was available through the process until Dan drove away in his almost new Subaru Outback. Meanwhile, in conversation with Michael, I had expressed my desire to purchase a gently-used Toyota Tundra. He contacted me shortly after Dan got his car and sure enough, he'd found the perfect truck for me in Arizona. After a week on vacation at the coast, we returned to test drive and purchase my pretty, gently-used Toyota Tundra. What a pleasure it was for me to avoid all the shopping around and just have Michael find me what I wanted. I would definitely recommend Michael and Mercedes-Benz of Reno to anyone looking to buy a new/used car/truck.

I hate buying a car! But Mercedes was low pressure, easy, helpful and actually fun. I appreciate how easy they made this process!!