Mercedes-Benz of Reno

I have nothing nice to say. This place acts like they are doing you a favor, by overcharging you, and keeping your car for weeks without updating the status.... Will go to any length to not cover your warranty.

Great customer service. Helped right when I walked in the door.

From the initial contact with the sales representative through the negotiations and actual finance discussions, the entire experience far exceeded our... expectations. All of the staff members we met were very professional, extremely knowledgeable and friendly. At no point were we pressured or made to feel uncomfortable in any way. Everything related to the purchase was great.

I have been buying automobiles for going on 45 years and I can say without hesitation that my purchasing experience at Mercedes Benz of Reno has to be... one of the most enjoyable I have encountered. The Floor Salesman, Scott, the Floor Manager, Ken and Finance Manager, Patty were extremely helpful, courteous and knowledgeable.

Fast friendly and timely service. Was able to get an appointment when I needed it.

Best customer service in the Auto Industry and best personnel at Mercedes of Reno,NV!

Joe Castleberry is the best service professional with whom we have ever experienced. We have had many cars, MB, Range Rover, Audi, etc., and Joe stands... out always. We've worked with Joe for many years and he has always been very professional, helpful, and informative.

This was the best experience I have ever had at a car dealer.

excellent service, no waiting for anything. They took me to work and picked me up. no issues at all

Joe was great as usual. Provided loaner so we could go home and come back the next day rather than having to wait all day as the service was going to... take several hours.