Reviews
Write a reviewThank you.
Thank you. It was nice working with Mercedes team and service team has been so helpful.
Thank you.
Thank you. It was nice working with Mercedes team and service team has been so helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sean, Was very quick and efficient getting my service
Sean, Was very quick and efficient getting my service complete. Will definitely be back to this location.
Sean, Was very quick and efficient getting my service
Sean, Was very quick and efficient getting my service complete. Will definitely be back to this location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Loved the salesman.
Loved the salesman. Issues with the finance dept. Car was not fully ready when picked up. Immediately got tire pressure warning. Fingerprints on back window. Our experience with the Lexus dealership in Reno was much better. Unfortunately they're not open on Sunday.
Loved the salesman.
Loved the salesman. Issues with the finance dept. Car was not fully ready when picked up. Immediately got tire pressure warning. Fingerprints on back window. Our experience with the Lexus dealership in Reno was much better. Unfortunately they're not open on Sunday.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Department is great except the wait time and lack
Service Department is great except the wait time and lack of a loaner is huge factor in the event of a new vehicle purchase.
Service Department is great except the wait time and lack
Service Department is great except the wait time and lack of a loaner is huge factor in the event of a new vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent experience
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
Excellent experience
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Reno. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Scheduled a service appointment for Nov 27th for our 2010
Scheduled a service appointment for Nov 27th for our 2010 Sprinter (limp mode so I can't drive it.) Last night, I received an email saying my appointment was cancelled with no explanation. I called MB of Reno and the person who answered said the service director had instructed that all sprinter service appointments be cancelled. No one called me back, so I called today. No explanation and now my appointment is Jan 2nd. Given the first appointment was cancelled without explanation, I hope they don't cancel my new appointment. They provide good service when you can get it. They just don't have enough service staff and it doesn't look like they will hire more.
Scheduled a service appointment for Nov 27th for our 2010
Scheduled a service appointment for Nov 27th for our 2010 Sprinter (limp mode so I can't drive it.) Last night, I received an email saying my appointment was cancelled with no explanation. I called MB of Reno and the person who answered said the service director had instructed that all sprinter service appointments be cancelled. No one called me back, so I called today. No explanation and now my appointment is Jan 2nd. Given the first appointment was cancelled without explanation, I hope they don't cancel my new appointment. They provide good service when you can get it. They just don't have enough service staff and it doesn't look like they will hire more.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Update: I had left a message for my service advisor (Phil) last night. He called me this morning and explained that they are short staff around the holiday. He said to bring the van in as originally scheduled and they will work it into their schedule. Very helpful given that my van is in limp mode. They serviced my van earlier this year and I was happy with the service. I just hope they can find more sprinter mechanics in this tight market.
My recent service was good, the service writer William
My recent service was good, the service writer William Goodpaster kept me informed. They got me in and out in a timely manner.
My recent service was good, the service writer William
My recent service was good, the service writer William Goodpaster kept me informed. They got me in and out in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My recent service experience was a demonstration of
My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes.
My recent service experience was a demonstration of
My recent service experience was a demonstration of disrespect and complete disregard to me as a long time and loyal customer of Mercedes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at Mercedes-Benz of Reno. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (775) 260-4602 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
They are welcome to call. They have my number on file in the service department. However I did call the manger in the middle of this situation and they never bothered to call so I won't hold my breath that they will call this time.
In these current times finding a car dealership that’s
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
In these current times finding a car dealership that’s
In these current times finding a car dealership that’s doesn’t charge over MSRP can be a bit challenging. I was in search of a Mercedes Benz but found several dealers charging a “dealer mark up” of $4,000 to $,5,000 over MSRP. After an extensive and exhaustive search both locally and out of state, I was having difficulty finding a dealership willing to sell at MSRP, that is, until I came across Chance, at Mercedes Benz of Reno. After determining that the dealership was willing to sell the car at MSRP (without any dealership markups), I decided to fly down to further discuss a possible purchase. After deciding on the vehicle, I found it wasn’t readily available on the lot, and I would have to special order the car, which, would take several months to receive. During the waiting period, I was in constant communication with my salesperson, Chance. I was updated periodically on the progress of the build and received timely responses to my plethora of questions. After a few short months my vehicle arrived. The car was equipped with all my requested options and without any “additional” dealerships add ons. The entire process was pretty painless and went very smooth, and at no time did I feel pressured and/or obligated to purchase the car. Chance, did a great job as my salesperson. He was very professional and exhibited an extensive knowledge on the Mercedes brand and the various vehicles in the fleet. I found both he and the dealership to be honest and forthcoming, which, only enhanced my overall positive buying experience. I would be remiss if I didn’t acknowledge two other individuals who were involved in purchase. Scott And Javier. Although, I opted to wait on the service packages, Scott (finance director), did a phenomenal job in presenting and explaining the various options available to me. With the myriad of systems and operational functions that make up a GLS, Javier (product concierge) was instrumental in demonstrating and explaining the nomenclature of each, which, I found extremely beneficial. Their assistance coupled with the customer service provided by Chance from the onset and throughout the entire process is commendable. It’s evident that this dealership keeps customer satisfaction at the forefront and continuously strives to embody and implement those guiding principles which, shapes each and every customer interaction. The criticality of a dealership fostering a meaningful and longstanding relationship with its customers is imparative and can’t be overstated. It’s a mindset that’s created internally and requires the buy-in of all personnel at the dealership. This mindset was clearly showcased in the customer lounge in a framed piece which, hangs on the wall and is signed by staff highlighting the dealership’s pledge to meet and/or exceed customer expectations. This speaks volumes of the dealership’s genuine desire and steadfast commitment in wanting to provide the highest level of service possible. So, if your looking to purchase a Mercedes Benz from a dealership that’s honest, has great customer service and offers a low key and stress free buying environment, I would highly recommend visiting Mercedes Benz of Reno.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I appreciate the great customer service and the high level of professionalism shown.
Hi Lee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Reno and we hope to be of service again in the future.
Dealership is very busy, no room for parking.
Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates.
Dealership is very busy, no room for parking.
Dealership is very busy, no room for parking. Service consultant, William Goodpasture, very helpful and informative. Appreciative his good updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Please let us know if there is anything else we can do for you; we are more than happy to help!