Reviews
Write a reviewBill Manigault did his best to help me get the deal I was...
Bill Manigault did his best to help me get the deal I was asking for and he was a pleasure to work with.
I contacted this dealership in search of a Honda Accord...
I contacted this dealership in search of a Honda Accord Sport 1.5 which is in high demand. A salesman who was a fast-talker and young (less than 40 years of age) assisted me. I cannot remember his name, but my experience of Honda Carland will forever be remembered. After I inquired about the car, he told me that it was available for the $28,945 that was listed on cars.com. I inquired about tax, tag, and dealer fees which are typically about a 1k. He said “if that’s what you think you are going to get in 2021 you are crazy. I just sold a Honda Accord Sport 1.5 for 35k yesterday and won’t be selling one today for less”. He got rude on the phone and told me that will never happen because we are up selling our cars by $2500 plus the traditional fees. I just wanted to know the difference in the traditional dealer fees and what he was telling me that Carland was offering. I have never been talked to so rudely by a car salesman. I was just asking a question never once did I say that I wanted him to change his price for me. I have brought many cars, but he told me that is how they sell them in the city. So, I will stay in the country and buy from a dealership that values effective communication, respect, and customer service. Unfortunately, for him to talk to me like he did, he has done this before because he was too comfortable speaking that way.
Stephanie is best saleswoman
Stephanie helped me with purchasing my new 2022 CRV Hybrid. She was extremely knowledgeable, thorough and answered every question. She worked very hard to get me the best price. Honda Cartland is very lucky to have Stephanie in their dealership. Ask for her. You won’t be disappointed.
UNHAPPY BUYER
VERY UPSETTING. DISHONEST PEOPLE DID NOT PROVIDE NECESSARY PAPERWORK FOR OBTAINING TITLE AND REGISTRATION FOR PURCHASED CAR. FURTHERMORE, THEY REFUSE TO TAKE OR RETURN PHONE CALLS SO IT IS IMPOSSIBLE TO RESOLVE THE SITUATION.
VERY POOR CUSTOMER SERVICE REFUSE TO ANSWER CALLS OR...
VERY POOR CUSTOMER SERVICE REFUSE TO ANSWER CALLS OR RESPOND TO REQUESTS FOR INFORMATION OR HELP.
Explored an online purchase of a vehicle, decided to...
Explored an online purchase of a vehicle, decided to purchase elsewhere and now Eric will not stop calling even though he has been told to stop multiple times.
Incompetent. Unwilling to give updates, diagnose issues...
Incompetent. Unwilling to give updates, diagnose issues without getting bogged down in protocol, or give any estimates on completion time. Car still doesn't start.
My experience at Honda Carland was excellent! The...
My experience at Honda Carland was excellent! The professionalism and customer service was next level! Tarik Green took time to answer all of my questions and help me find the perfect Honda Accord. If you are in the market for a vehicle Tarik is the guy to see!
Honda car land did not keep their word
Worst experience ever! I bought a new Ridgeline at Honda Carland and from day one, it was downhill. No prep had been done on my vehicle when picking it up then began a series of electronic issues that service couldn’t get right. After more visits than required to qualify for lemon law, the GM gave me his word they would make it right with a different vehicle. I was patient for 2 1/2 months and making payments on a truck that continued to have problems. I discovered that the GM had no intentions of making it right. Honda corporation washed their hands saying the dealership is privately owned. I was left with no options other than going to Ford and trading it in for a great deal.
Worst experience ever! Bought a new Ridgeline at Honda...
Worst experience ever! Bought a new Ridgeline at Honda Carland and from day 1 it was downhill. No prep had been done on my vehicle when picking it up, then began a series of electronic issues that Service couldn’t get right. After more visits than required to qualify for lemon law, the GM gave me his word they would make it right with a different vehicle. I was patient for 2 1/2 months and making payments on a truck that continued to have problems. I discovered that the GM had no intention of making it right. Honda Corp washes their hands saying the dealership is privately owned. I was left with 0 options other than going to Ford and trading it in for a great deal.