Honda Carland

3.5
(1,129 reviews)
Visit Honda Carland
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday 1:00pm–6:00pm Closed

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New (470) 210-2506 (470) 210-2506
Used (470) 210-2504 (470) 210-2504
Service (470) 210-2409 (470) 210-2409

Inventory

See all 381 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since July 2021.
Home of the LIFETIME WARRANTY!
Welcome to Honda Carland an elite Honda dealership serving 40 years in Historic Roswell Georgia Atlanta Alpharetta Milton Cumming Johns Creek Sandy Springs Marietta Duluth and Woodstock. We have a substantial selection of new Honda vehicles along with a variety of quality used cars trucks minivans and SUVs for sale at competitive prices. Our dedicated staff is committed to providing exceptional customer care for every guest that visits our dealership.
Home of the LIFETIME WARRANTY!

Service center

Phone number (470) 210-2409

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

3.5
(1,129 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Don't believe a word they say.

Bought our CRV there. Test drive was great. Afterward they took the car to detail it while I went through the hours of buying, financing, etc. Finally when I went to drive it home, there was a dent in the right rear quarter-panel. Looked like someone hit it with a hammer. They promised up and down that if I drove it home and brought it back the next week they would repair it. I was trusting enough to believe them. Their repair was nothing more than a dab of paint. They flat-out refused to do more. I paid for a new car and got one with a dent. Honda makes a great product, but I'll never go back to this dealer. Don't believe a word they say.

1.0

Don't believe a word they say.

Bought our CRV there. Test drive was great. Afterward they took the car to detail it while I went through the hours of buying, financing, etc. Finally when I went to drive it home, there was a dent in the right rear quarter-panel. Looked like someone hit it with a hammer. They promised up and down that if I drove it home and brought it back the next week they would repair it. I was trusting enough to believe them. Their repair was nothing more than a dab of paint. They flat-out refused to do more. I paid for a new car and got one with a dent. Honda makes a great product, but I'll never go back to this dealer. Don't believe a word they say.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

You can never speak to an actual service person on the

You can never speak to an actual service person on the phone- it is a fully automated system. You have to wait for 10 minutes at least to speak up a service technician when you arrive on time for your appointment. Then, when they code your paperwork incorrectly they (Jamie) call you to rudely accuse you of their mistake.

1.0

You can never speak to an actual service person on the

You can never speak to an actual service person on the phone- it is a fully automated system. You have to wait for 10 minutes at least to speak up a service technician when you arrive on time for your appointment. Then, when they code your paperwork incorrectly they (Jamie) call you to rudely accuse you of their mistake.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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5.0

Fantastic Experience

Fantastic experience working with Jay in the service department. I always use Jay for all my service needs. He is very helpful and explains my service needs.

5.0

Fantastic Experience

Fantastic experience working with Jay in the service department. I always use Jay for all my service needs. He is very helpful and explains my service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us!

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1.0

I'm very disappointed in my experience at Honda Carland

I'm very disappointed in my experience at Honda Carland and do not recommend this dealership to anyone. My wife and I were ready to purchase a used Honda Odyssey and very motivated to do it quickly with finances prepared and in place to do so. We had one picked out that we fell in love with (low mileage, certified, right price) and did everything in our power to make the deal happen all to have someone else sweep right in and get it before we did. Our salesperson who was overall quite kind, did not communicate greatly and jumped the gun several times on telling us when to come to the dealership. After we rescheduled THREE times because the van wasn't ready, we showed up last Saturday at 3:30 (after being told 3) to learn that the van was STILL not ready to test drive. We decided to move on and give the benefit of the doubt. We set up time to test drive on Monday at Noon. I get there EARLY just to make sure I was there first to test drive and purchase the van, and was told to "wait on my salesperson to arrive". So, what did I do? I sat around for 45 minutes waiting on my salesperson. During that time, I realized the van was out front due to someone that had just test-drove it, and I overheard the sale going down. I then spoke with a salesperson who confirmed my investigation/assumptions. The salesteam KNEW I was there waiting on a vehicle that was currently being purchased from someone else and then they wanted to wait till my salesperson showed up to tell me? Huge waste of time for me AND my wife who was travelling in from an hour away to see it as well. I then asked to speak to the manager (I wish I had grabbed his name) who acted like they wanted to do ANYTHING but listen/help me. He cut me off several times, looked at his watch repeatedly, and pretty much dismissed my concerns entirely. To be fair, he eventually apologized, but that was only after I didn't back down. PLEASE go elsewhere for your purchase. These people made it clear that they DO NOT care about serving their customer. They care about 1 thing and 1 thing only - closing a deal. It doesn't matter if you had previous arrangements made, it doesn't matter if you were first in line, it doesn't matter! I'd imagine they give decent service if you are indeed the one purchasing, but if someone comes in underneath you to purchase your vehicle, good luck receiving any service whatsoever. We were even considering purchasing the van without the test drive on Saturday just to make sure we held it, all to be told to hold off because they wanted us to test drive the finished product! We were literally just following the directions that they gave us! Terrible experience, they DO NOT deserve your business.

1.0

I'm very disappointed in my experience at Honda Carland

I'm very disappointed in my experience at Honda Carland and do not recommend this dealership to anyone. My wife and I were ready to purchase a used Honda Odyssey and very motivated to do it quickly with finances prepared and in place to do so. We had one picked out that we fell in love with (low mileage, certified, right price) and did everything in our power to make the deal happen all to have someone else sweep right in and get it before we did. Our salesperson who was overall quite kind, did not communicate greatly and jumped the gun several times on telling us when to come to the dealership. After we rescheduled THREE times because the van wasn't ready, we showed up last Saturday at 3:30 (after being told 3) to learn that the van was STILL not ready to test drive. We decided to move on and give the benefit of the doubt. We set up time to test drive on Monday at Noon. I get there EARLY just to make sure I was there first to test drive and purchase the van, and was told to "wait on my salesperson to arrive". So, what did I do? I sat around for 45 minutes waiting on my salesperson. During that time, I realized the van was out front due to someone that had just test-drove it, and I overheard the sale going down. I then spoke with a salesperson who confirmed my investigation/assumptions. The salesteam KNEW I was there waiting on a vehicle that was currently being purchased from someone else and then they wanted to wait till my salesperson showed up to tell me? Huge waste of time for me AND my wife who was travelling in from an hour away to see it as well. I then asked to speak to the manager (I wish I had grabbed his name) who acted like they wanted to do ANYTHING but listen/help me. He cut me off several times, looked at his watch repeatedly, and pretty much dismissed my concerns entirely. To be fair, he eventually apologized, but that was only after I didn't back down. PLEASE go elsewhere for your purchase. These people made it clear that they DO NOT care about serving their customer. They care about 1 thing and 1 thing only - closing a deal. It doesn't matter if you had previous arrangements made, it doesn't matter if you were first in line, it doesn't matter! I'd imagine they give decent service if you are indeed the one purchasing, but if someone comes in underneath you to purchase your vehicle, good luck receiving any service whatsoever. We were even considering purchasing the van without the test drive on Saturday just to make sure we held it, all to be told to hold off because they wanted us to test drive the finished product! We were literally just following the directions that they gave us! Terrible experience, they DO NOT deserve your business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

5/3/23 Service

Since 1985, I have purchased 3 cars from Honda Carland and when it's time will buy there again. Have always had them serviced there as well because of their excellent customer service.

5.0

5/3/23 Service

Since 1985, I have purchased 3 cars from Honda Carland and when it's time will buy there again. Have always had them serviced there as well because of their excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Satisfied Customer! We're so happy we were able to help you out!

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1.0

Beware of finance office.

Shady finance office. Not responsive I have had to call over 50 times to get anything done which they assured they would do. I had a much better experience at Honda nalley. They did what they said they would and that was it.

1.0

Beware of finance office.

Shady finance office. Not responsive I have had to call over 50 times to get anything done which they assured they would do. I had a much better experience at Honda nalley. They did what they said they would and that was it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thomas, we're disappointed to hear of the negative experience you had at our location.

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1.0

Do not purchase here

Purchased a car online and no respond from the dealer. Had to call 2 days later to see why they haven’t called me since my thank you for your purchase said someone will be in contact with me for the next step. Ran my credit witch took a hit for them to tell me they sold the car and they don’t do buy online??? And tell me that the car I bought was being sold for $10,000 over msrp? Wouldn’t even consider purchasing from here.

1.0

Do not purchase here

Purchased a car online and no respond from the dealer. Had to call 2 days later to see why they haven’t called me since my thank you for your purchase said someone will be in contact with me for the next step. Ran my credit witch took a hit for them to tell me they sold the car and they don’t do buy online??? And tell me that the car I bought was being sold for $10,000 over msrp? Wouldn’t even consider purchasing from here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi there, I would like to get some more details about your experience with us. Jorge Morales, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

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1.0

I really tried to like their overall service and customer

I really tried to like their overall service and customer care but at the end of the day they are a business who does not have customers best interest at heart. Honda Carland refused to pay for a repair I had to get on my vehicle at another repair shop that they were clearly at fault for causing. I tried working with the general manager (Mr Pierce) to find a fair resolution over a course of several months but the resolution was I'm out a few hundred dollars in repairs and to deal with it. I felt I was not being valued or heard as a loyal customer who loves their car and treats it well. I would not trust them with your car or trust doing business with them in general.

1.0

I really tried to like their overall service and customer

I really tried to like their overall service and customer care but at the end of the day they are a business who does not have customers best interest at heart. Honda Carland refused to pay for a repair I had to get on my vehicle at another repair shop that they were clearly at fault for causing. I tried working with the general manager (Mr Pierce) to find a fair resolution over a course of several months but the resolution was I'm out a few hundred dollars in repairs and to deal with it. I felt I was not being valued or heard as a loyal customer who loves their car and treats it well. I would not trust them with your car or trust doing business with them in general.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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4.0

Bill Manigault did his best to help me get the deal I was...

Bill Manigault did his best to help me get the deal I was asking for and he was a pleasure to work with.

4.0

Bill Manigault did his best to help me get the deal I was...

Bill Manigault did his best to help me get the deal I was asking for and he was a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

I contacted this dealership in search of a Honda Accord...

I contacted this dealership in search of a Honda Accord Sport 1.5 which is in high demand. A salesman who was a fast-talker and young (less than 40 years of age) assisted me. I cannot remember his name, but my experience of Honda Carland will forever be remembered. After I inquired about the car, he told me that it was available for the $28,945 that was listed on cars.com. I inquired about tax, tag, and dealer fees which are typically about a 1k. He said “if that’s what you think you are going to get in 2021 you are crazy. I just sold a Honda Accord Sport 1.5 for 35k yesterday and won’t be selling one today for less”. He got rude on the phone and told me that will never happen because we are up selling our cars by $2500 plus the traditional fees. I just wanted to know the difference in the traditional dealer fees and what he was telling me that Carland was offering. I have never been talked to so rudely by a car salesman. I was just asking a question never once did I say that I wanted him to change his price for me. I have brought many cars, but he told me that is how they sell them in the city. So, I will stay in the country and buy from a dealership that values effective communication, respect, and customer service. Unfortunately, for him to talk to me like he did, he has done this before because he was too comfortable speaking that way.

1.0

I contacted this dealership in search of a Honda Accord...

I contacted this dealership in search of a Honda Accord Sport 1.5 which is in high demand. A salesman who was a fast-talker and young (less than 40 years of age) assisted me. I cannot remember his name, but my experience of Honda Carland will forever be remembered. After I inquired about the car, he told me that it was available for the $28,945 that was listed on cars.com. I inquired about tax, tag, and dealer fees which are typically about a 1k. He said “if that’s what you think you are going to get in 2021 you are crazy. I just sold a Honda Accord Sport 1.5 for 35k yesterday and won’t be selling one today for less”. He got rude on the phone and told me that will never happen because we are up selling our cars by $2500 plus the traditional fees. I just wanted to know the difference in the traditional dealer fees and what he was telling me that Carland was offering. I have never been talked to so rudely by a car salesman. I was just asking a question never once did I say that I wanted him to change his price for me. I have brought many cars, but he told me that is how they sell them in the city. So, I will stay in the country and buy from a dealership that values effective communication, respect, and customer service. Unfortunately, for him to talk to me like he did, he has done this before because he was too comfortable speaking that way.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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