Palmer Dodge Chrysler Jeep RAM

Great service and attention from start to finish! Everyone went above and beyond to get us into the car we wanted!

We are over the moon HAPPY with our new vehicle purchase. The dealership is top notch. This was the BEST car buying experience we have ever had. The whole TEAM did a fabulous job. Purchased the car I wanted over the phone after speaking with the salesman JAY. They gave me a very fair price for my trade in, and stayed open later for me since my drive was about 6 hours from their location. They had the car all cleaned, gas tank was FULL, and the paperwork was already for signatures. WE will most definitely buy from them again.

The far worse buying experience that I've experience. 3 weeks after signing the sale, and about to make my first payment, I still have a non working vehicle sitting in my garage. Many promises to call me back never happen, and I keep receiving conflicting information from different individuals. Bowen our salesperson did such a great job helping us, but he got the rest of the team ruin all his efforts. Worst service overall.

I called to make an appointment to bring my Jeep Grand Cherokee for service, Sarah Jaramililo answered my call and said I could bring it Thursday morning and it would looked at by Friday. I arrived at 8:00 am Thursday and spoke with Sarah again. She is very friendly. I received a text within the hour stating my car had already gone through diagnosis, stated the problem and cost to fix. I approved the work I wanted done via text and my car was ready by 11:30. It was seamless and a great experience. I highly recommend Sarah and the team.

This was, by far, the most pleasant car buying experience I have ever had. A simple, very straightforward process

Austin made it a great and smooth experience with his professionalism and knowledge. He is the kind of salesman everyone would like to deal with when buying a car!

I purchased a brand new Jeep Cherokee , had not had the jeep 2 weeks and a light came on that said service shifter , took it in to the them to look at and was told they would have to order the part to fix it . I was given my car back to drive it while waiting for the part to come in but noticed where they took the dash apart at , they left screws loose and the sport button was jammed , which this was not like this before it went to service . I immediately notified service and one of the owners ( Jody Cruce). They got my jeep back in to fix it , while dropping it off to service , the service advisor name Kimberly was very rude , her co worker name Ritchie noticed how she was being rude and intervened to assist me . They fixed it within a few hrs ( supposedly) ! Well two days after getting it back I kept complaining to them that the jeep seems not to be shifting gears correctly and struggling to drive no matter how much I push the gas. The owner ( Jody Cruce & Nick Barron the GSM ) ignored my complaint and act as if I was aggravating them . The next day my jeep came to a complete stop on 75 north in the middle of traffic , it would not even crank back up .Almost caused a crash on 75 north . I had to call the hero truck and then have it towed . I will never use Palmer Dodge for any service repair , nor will I ever buy a car from them again .The owner tried to pretend like he was interested in making sure the jeep was fixed but clearly was not . I had been calling his phone for the last 2 weeks now only for him to be sending me to voicemail . I will be reporting this to Lemon law / State / Jeep/ Stellantis . Worse experience I’ve ever encountered with a brand new vehicle . NEVER GO TO PALMER DODGE located at 11460 Alpharetta Hwy !

Love my car, but terrible purchase experience. We bought from them before but this most recent time was awful. There was lot damage that they tried to band aid over.

I have had several jeeps and they all have been serviced by Palmer over the years . Staff is super nice and helpful

We love working with this dealership. They are always so helpful and friendly and go out of their way to make our business a wonderful experience.