Ace Imports & Financial

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
48 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    December 18, 2019

    Do not buy here. Flat out misrepresent vehicles and lie to your face. Very dishonest. Buyer beware!!!!!!!! They sell damaged vehicles. DO NOT BUY here!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 25, 2019

    My first car came from here back in July 2018. This dealership was amazing from the second I walked in. They were very straight forward, didn't try to... hide and include unnecessary prices with the car; they were very honest. Will definitaly return; love my '07 Lexus ES still doing me great!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • December 25, 2018

    Let me start by saying my credit is not the best, few years ago it was even worse when I hesitantly walked into Ace Imports to maybe qualify for a car,... to my surprise , I was received and treated with outmost respect, other dealers had treated me like a second hand citizen but not there. Kenny and Melissa worked with me, Got the financing done and I enjoyed driving a luxury car. This year I was ready to trade , needless to say, I went back to Ace Imports, both Kenny and Melissa were still there! second time around was easier and took less time, but the amazing thing was since I was out of town, Kenny offered to open the store on Christmas day so my fiancé can pickup the new car. these guys go way beyond of call of duty to serve their customers. Thank you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Crystal, It has been a pleasure working with you, at Ace Imports we understand the importance of respecting our customers as "people" not just numbers..., we are glad to learn about your happiness and we look forward to serve you again.

  • 5.0 out of 5
    May 21, 2019

    I have been looking to trade my 2004 Lexus RX330 for about 6 month , I knew roughly what my car was worth but being a single woman , every dealership I... visited gave me confusing numbers to the point I could never understand how much I was paying for their car and what did they offer for mine. Most dealers talked down about my car and one even asked me " move that clunker from our front lot". I called Ace Imports , from the first minute I had a pleasant , straight forward conversation , we visited later on that day, the Nissan Pathfinder was cleaner than I expected, I was treated with respect, Kenny appraised and gave me a very reasonable trade valuation and Melissa made the transaction very easy. I am so happy I found Ace Imports and I will be customer for life.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Melanie, thank you for your kind words, hope your twins enjoy the extra space in your new truck, hope to see you again for future automotive need...s.

  • 5.0 out of 5
    April 18, 2019

    I had been looking for an specific vehicle over 6 month, the ones that I found in different states had all kind of undisclosed issues and I made several... unpleasant trips to find out the dealer had not been truthful! I found this vehicle on Ace Imports web site, when I called, Kenny answered the phone and after I told him my story , he spent over 30 min describing every bit of information about the vehicle, he took the time to do a complete facetime view of vehicle and without asking for a deposit he promised to hold it for me until I go to Dallas the weekend after. When I got there the vehicle was by far better than my expectations, no surprises, a short test drive and I was on my way back to NM. Thanks Kenny and Melissa for such a pleasant experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Beccky, I am so glad we could be of such service to you, looking forward to a long lasting relationship.

  • 5.0 out of 5
    December 24, 2018

    My son desperately needed a new car, his first car was an old handy down from his grandfather. I was thinking of getting him a car for a last minute gift.... So a good friend of mine told me about Ace Imports and told me to check them out. Boy what a great surprise for me that they were open today, but the Bigger surprise is gonna be for my son for tomorrow for Christmas, when he gets the Honda Civic I picked up today. Kenny made it so fast and easy for me. The car still looks brand new and low miles. I told Kenny I would be back to buy a car for myself later, and I would recommend him to everyone. My sincere thanks & Merry Christmas. John

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear John, It was very nice to meet you , I do appreciate your kind comments and hope your son was pleasantly surprised. Please keep us in mind for yo...ur future automotive needs.

  • 5.0 out of 5
    September 6, 2018

    Looking for a BMW for my wife I found this company, price was very reasonable and it was exact color combination she wanted. We had been to several small... and large dealerships most of which had disappointed us one way or the other, they had cars advertised that did not exist or hidden damages, cars that were not prepared to be sold or rude sales people! We were greeted with smile and taken straight to the car we'd gone to see, test drive was pleasant and we were told very politely about no haggle sales process. We decided to shop some more but at the end of the day, they had the best product at best price. Kenny and Melissa are a great team, they worked relentlessly to get it all done in our limited time frame and we left their place with a smile in our faces. Thank you from both of us to both of you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jo, It was a pleasure working with you, we try to offer maximum transparency to our customers, we are glad you had a good experience and look forward ...to serve you again in future.

  • 5.0 out of 5
    April 23, 2018

    This is my 3rd purchase from Ace Imports! very satisfied with all of them, the first car I purchased was about 6 years ago and my son is still driving... it. The set up at this dealership is designed to be buyers friendly, there is NO SALES PERSON! you deal with the owner himself or his very lovely business manager Melissa! Cars are always super clean and ready , their no haggle approach along with very compatible prices make it very easy to purchase a vehicle, they always stand behind their vehicles and we have never had an issue that was not resolved to our satisfaction, Thanks Kenny And Melissa, we will come back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Alan, Thank you so very much for your kind remarks, we are glad to be able to fulfill your automotive needs and it has been a great pleasure doing tha...t. Look forward to see you soon.

  • 5.0 out of 5
    December 15, 2017

    I didn’t have a lot of time to look for a new car after my old car got totalled. So I shopped online and contacted several dealers. Believe it or not Kenny... from Ace Imports was the only one that responded to my inquiries. After several emails and text messages I finally got a minute to go test drive and buy the Lexus I always wanted. The car was so clean that is still smelled brand new. Melissa had my paperwork ready and I was in & out in 5 minutes. Ace Imports is a awesome place to get a car you always wanted!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Cristina, it was a pleasure meeting you and serving your automobile purchase needs, we try to excel in what we do and do our best to offer best c...ustomer service . We appreciate your business and look forward to see you in future.

  • 5.0 out of 5
    May 2, 2017

    Our credit situation went south after some severe medical issues, we were stuck with pile of bills, an old car that was on it's last leg and not the ability... to obtain credit. An old friend who had purchased several cars from Ace Imports suggested we talk to them, what a pleasure it was from first moment we walked in, we were greeted by the owner -Kenny- who treated us with utmost respect, he explained special financing process to us very openly but respectfully, we had been treated like dirt in several other places without any positive outcome. We purchased a late model import still under factory warranty, our cash down payment was nominal and our monthly payment is very affordable. Finance process was handle by Melissa, a very knowledgeable, sincere and helpful person, we even got to meet her little girls Lexi and Daisy ! We are pleased and will be going back for life, thanks Kenny and Melissa.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    It was a pleasure serving you and we are very happy to meet your car buying needs. We look forward to seeing you both again in the future. Lexi & Da...isy said to come by anytime to visit.

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