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Nissan of Downtown L.A.

Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

Nissan of Downtown L.A. Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

8:30 AM - 9:00 PM

Sunday

9:30 AM - 8:30 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2018

Downtown Nissan proudly serves Carson, Pasadena, Glendale, Santa Monica and Hollywood and offers many automotive product

...

s and services to our Los Angeles area customers. From quality new Nissan vehicles to used cars, we know anyone looking for a vehicle in Los Angeles will likely find what they want at our dealership. We carry a comprehensive line of Nissan vehicles, including the Altima, Versa, Murano, Sentra, Cube, GT-R and 370Z, making us a good choice as your Los Angeles Nissan car dealer.

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
65 lifetime reviews. Includes reviews of Nissan of Downtown L.A. from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 26, 2018

    I took my vehicle in for Maintenance, I was so amazed at how veryone was so polite and extremely Friendly And helpful. As soon as I pulled into the service... area someone came out to check my tires. I knew I was due for tires the price I was given phenomenal And couldn't pass up. Thanks to Ernie my entire experience was amazing.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ernesto Flores

    Service

    NOT RATED

  • 5.0 out of 5
    September 15, 2018

    David Mares provided me with exceptional customer service. He gave me the best rate ever for my yearly car service maintenance. I look forward to working... with David again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    September 14, 2018

    Andrea was great when she sold me my car. My problems started 3 weeks after I purchased a 2018 Rogue Sport. My check engine light came on I took it to... the service department and was told the car was okay. A month after that the car started turning off. I took the car back to the dealer and was told it was fixed .Two days later the car started turning off again. I took the car back they kept my car for 3weeks and had no answers as to why a brand new car was doing this I can honestly say I regret purchasing this car.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    2.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Zaragoza

    Service

    (4.6) 11 reviews

  • 5.0 out of 5
    August 21, 2018

    I made an appointment to do a oil change on my vehicle and was very impressed on how fast my oil change was done. I was in and out of there very fast.... Dennis was very friendly and helpful. He pointed out things I will need in the future. I will be taking my vehicle back again in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Zaragoza

    Service

    (4.6) 11 reviews

  • 1.2 out of 5
    August 21, 2018

    On June 29th, we came in with some noises that we heard when backing up. There appeared to be some scraping with the wheel so we decided we should take... it in to make sure we were ok. Nissan of Downtown did an entire diagnostic and determined that there was no issue. The diagnostic they took at that time showed a completely green-lit battery. On August 17th, we had car troubles again. This time, the car was not turning over properly when starting the ignition-- it was clicking. I've had another car do this before, it usually indicates something is wrong with the fuel injection. We towed it to Nissan Downtown with the windows up and the battery working. They're initial estimate said it would be $120 and require a fuel injection filter cleaning. Later, Dennis of Nissan Toyata called and said there's a few more things wrong-- when my girlfriend took the call he used words like transmission and suspension--intentionally using buzzwords to scare into paying more money. None of those words are what is wrong with the car. Dennis claimes they needed to do some more work and the battery was "bad". Dennis claimed the diagnostic readout was showing it wouldn't take a charge. I thought that was especially curious he was now claiming two things had coincidentally gone wrong with the car at the same time. The estimate now moved up to $700. I called in to complain that we didn't need a new battery and we did not want a replacement. This was noted in our invoice. Upon coming to pick up the car the invoice was now $509. Dennis had added a "discount 50k mile workup" for an additional $169. The only thing they did for this was flush the brake fluid. We didn't want that-- our brake fluid had just been flushed a few months prior. This is the first bait and switch scam. It seems like Dennis is willing to overcharge people if he thinks he can get away with it. $169 for a brake fluid flush is also higher than any other mechanic. Some discount. We also came and saw the windows were completely down and the doors were unlocked. Dennis claims that the battery was bad and we brought it in with the windows down. I have timestamped photos that show this isn't true. Dennis said since the battery was bad they left it in the lot with the windows down and unlocked for the entire day and night Sunday. It's OK to do that he says because their lot is locked up at night and they have cameras. Now comes the second scam. Dennis said he could jump the car and send us on our way, but he couldn't guarantee that the battery would take a charge. It's a clear way to intimidate us into replacing the battery. The cost to change the battery was roughly $200. This is over twice what we would pay anywhere else. We said no since he didn't provide us with the diagnostic read out and blatantly lied about us coming in with the windows down--power out. We drove it off the lot. Restarted was a non-issue. None of the indicators of a low battery present-- no corrosion on the posts, no dimming of the lights during idling, no weakening of the windows. If possible, I'd avoid this place at all costs. The toughest part for us is that we have to choose a Nissan certified repair place. Your powertrain warranty becomes void if you get parts replaced elsewhere. The next closest Nissan repair place is 45 mins away. I'm still waiting to hear back from Nissan corporate and Consumer Protection Services to see if we have any legal recourse.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dennis Zaragoza

    Service

    (4.6) 11 reviews

  • 5.0 out of 5
    August 18, 2018

    David is an amazing advisor and is always very helpful in your car needs and keeps you updated on your car and is very attentive.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2018

    Sales person and service department very professional people, I would like to say thank you for treating me with professionalism, I???ll come again to... buy and recommend my family and friends

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Edson Velasco

    Sales

    NOT RATED

  • 1.0 out of 5
    July 30, 2018

    My experience with the Finance team at Nissan of DTLA has been absolutely atrocious! My lease buyout has dragged out for months due to inadequate communication... and a team of people who do not know how to produce the proper documents for me to purchase the car with my own financing. Now, I'm up against another deadline before needed to extent the lease, I cannot reach anyone on the phone, and the Finance team is not returning voicemails. This experience has been absolutely awful and I will gladly travel further to a different dealership for all future service and buying needs.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2018

    Paola and Celso your sales personal were very help full in finding the right car for me and my budget very patient and knowledgeable Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Celso Zambrano

    Sales

    NOT RATED

  • 4.2 out of 5
    July 27, 2018

    Good but need more space for customers But no park and need more tables for customers and try for number work we the customers that sits

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    J Moran

    Sales

    NOT RATED

    Norma Alvarez

    BDC Manager

    NOT RATED

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