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Reviews

Average Ratings

4.5
112 lifetime reviews.
  • Thanks John and Dennis for working with me on MKX

    Was looking for a great deal and found one here, staff was great to work with, I drove 4 hours to trade with these folks and glad I did. Traded fo...


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    Was looking for a great deal and found one here, staff was great to work with, I drove 4 hours to trade with these folks and glad I did. Traded for the 2011 MKX at my price $. John was great to take care of us along with the rest of the staff at Rick Hedrick

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Trade-in and new GMC Canyon

    I worked with Ron and he was very helpful in every aspect of the process. He and the Rick Hendrick staff helped me get a great deal on my trade-in...


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    I worked with Ron and he was very helpful in every aspect of the process. He and the Rick Hendrick staff helped me get a great deal on my trade-in, which led to the purchase of a brand new Canyon. They even found exactly what I was looking for me, from another one of their dealerships in the state. I highly recommend Rick Hendrick Buick GMC.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bought a 2017 GMC Acadia

    Bought a new 2017 GMC Acadia has been in the shop 3 times for same repair. Last time had it for 10 days. Only has 4000 miles when the...


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    Bought a new 2017 GMC Acadia has been in the shop 3 times for same repair. Last time had it for 10 days. Only has 4000 miles when they were done brought it back filthy Didn't even wash it driver said it was because they don't get paid much.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Thanks Ron! You made a tough choice much easier!

    I came in to Rick Hendricks Buick GMC Duluth this week after having a really bad experience at another Buick GMC dealership. Ron listened to my v...


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    I came in to Rick Hendricks Buick GMC Duluth this week after having a really bad experience at another Buick GMC dealership. Ron listened to my very complex situation and quickly went to work to find me a solution. I left that day without a car but with a really positive impression of Ron and Rick Hendricks. After visiting 3 more dealerships, I was frustrated and ready to just give up. But today, Ron called me at just the right time. I returned to Rick Hendricks and sold them 2 cars and bought a safe new reliable car only because of Ron. He is polite, sincere, hard working and professional. I left there tonight feeling really great about my experience. And I credit Ron for that.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 4 Hours and they wanted to pick the car out for me

    I was there for 4 hours and they came out and picked one car out of the thousands of cars they had for me and said this is what my choice was. Nee...


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    I was there for 4 hours and they came out and picked one car out of the thousands of cars they had for me and said this is what my choice was. Needless to say I walked out after I drove almost three hours to this deakership

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Yet another disappointment.

    I understand that when you buy a used car you buy as is but the reason for going to big dealerships is to have faith that you are buying a car tha...


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    I understand that when you buy a used car you buy as is but the reason for going to big dealerships is to have faith that you are buying a car that is worth it without worrying about problems. This is my second car at this GMC dealership. My first truck I bought 3 years ago didn't pass emissions. I was so furious that I left a bad review and then got it fixed after that. This time I saw the carfax and I thought I was getting my money's worth but I was wrong. I was promised repairs on buttons on the dash board and it's been 3 weeks. I called and didn't get a call back. The heat isn't working properly and it's winter. I don't know what took me back to Rick Hendrick Buick GMC. I guess it's my loyalty to them. I am big on customer service and loyal customers so when I don't get what I want and deserve, it becomes a problem. I'm not pleased at how I'm being dealt with. I'm about to go there to see what can be done.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service!

    My husband and I purchased two vehicles from here earlier this month. HUGE thank you to Michael Gallardo and Scott for helping us out. They weren'...


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    My husband and I purchased two vehicles from here earlier this month. HUGE thank you to Michael Gallardo and Scott for helping us out. They weren't pushy in any way and as indecisive as we were throughout the process, Michael calmly helped us every step of the way. We went in originally planning to trade one of our cars in and leave with one car, well, with the help of Michael, Scott and the Rick Hendrick team we traded in both of our cars and left with two. Thank you Michael for showing us car after car and even walking through the rain for us to help find the perfect vehicle for us! Thank you to the team for working with us to give us the best deal possible and we will be definitely be recommending Rick Hendrick Buick GMC and Michael Gallardo to everyone we can!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New car buying

    Our sales consultant, Donny Robertson, courteously provided the answers to our many questions and located the new 2017 Buick Encore Premium that w...


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    Our sales consultant, Donny Robertson, courteously provided the answers to our many questions and located the new 2017 Buick Encore Premium that we requested. The professional buying experience was greatly appreciated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Rick Hendrick Buick GMC

    Kyle Mack was the gentleman who assisted me with some of the troubles I was having with my car. He went above and beyond during the entire process...


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    Kyle Mack was the gentleman who assisted me with some of the troubles I was having with my car. He went above and beyond during the entire process, as far as to texting me or calling me with every update that was coming through, when it came through. I have been into the service department 4 or 5 times in the last year and always seem to have a wonderful experience, especially with Kyle, if you have any service that needs to be done, I would strongly recommend to go see Kyle, very knowledgeable and truly cares about his clients. Thanks for the great service and keep it up!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great help with first time new car

    James Beebe was a great salesman to help me get the right car and the team helped my to afford it.


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    James Beebe was a great salesman to help me get the right car and the team helped my to afford it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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