Rick Case Hyundai of Duluth

They said they open at 9am, so I made an appointment at 9am, showed up at 9am, discussed options for buying the car, then in the middle they say someone else "got their first" and has "first dibs" on the car and I have to wait to buy the car if they don't. This is a sleazy tactic and shows their utter disdain for people that they can lie to my face to try to drive up the price of the car. I will not ever buy a car from this dealer and I recommend you do not, either.

Service rep was very courteous explained everything my car required in detail, I've owned Hyundai vehicles since the early 1990's. The service has always been exceptional

I've been coming here for about 8 years. I very much appreciate the service associates for always taking good care of my cars needs. I'd like to thank Victoria for great service today!

I’m not sure why there are so many negative reviews, but my experience was quite enjoyable. I went in on a Friday after working hoping to leave with a car, but expecting to do so. I just wanted to see what their CPO inventory would be so that I could do some comparison in person rather than continue to look at photos online. I often find the photos purposefully deceptive, and it just doesn’t give an accurate representation of how things will feel. I originally went in hoping to see the Tuscon or cars that they had in a similar size. The salesman, Antonio, was able to pull up their inventory of certified pre owned cars, and unfortunately they did not have a ton of Tucsons in stock. So he opened the search outside of Hyundai stock and the remaining options just had too much mileage for my liking. When we redefined the search parameters again beyond just the Tuscon, a 2022 Santa Fe SEL came up and it had pretty low mileage for a 1.5 year old car. The test drive was very smooth and Antonio answered all my questions about the safety features that were all new to me (I had a 2013 Elantra.) Antonio made the purchase/trade in process very smooth and seamless. Charles in the finance department was very respectful and explained things very clearly and efficiently. I had a very nice experience.

I always say if you want to know how you are going to be treated after you buy a new or used car view the Service Department. I went to Rick Case in Duluth Ga., to get my husband oil changed. Rick Case you’re one of the WORST. I went on a Monday 7/24/2023, and yes I was told it was going to be 2 hours to wait, but I waited a total of 3 hours. You don’t have any appointments that can be booked or set to make it easier or better. RICK CASE! Do you care about repeat business? I now had to get an oil change on my Toyota. First I was asked if I had an appointment? YES! I was properly taken care of, less wait time it was wonderful wait time experience. I do love the Hyundai cars and yes I use to own a 2013 Sonata. The service department that serviced my Hyundai was in Lilburn Ga., and yes they were by far BETTER THAN RICK CASE. Rick Case Dealerships PLEASE GET YOUR ACT TOGETHER YOU SHOULD WANT REPEAT BUSINESS FOR YOUR CUSTOMERS. I am in the market for a new car and I do want another Hyundai. I would NOT WANT TO PURCHASE IT FROM RICK CASE. Customer Service and Service Department is NO GOOD.

Fantastic dealership to work with. Would come back again. Come see Roberto! He is awesome!

Today I had the worst experience since I arrived in this country! I went to the dealer to change the oil in my car as always! the person offers me a package of three options to be financed for three months for the oil change. I tell him no! I just want an oil and filter change and he insists on the options package I say no! I just want an oil change and an air filter change! He does the paperwork and asks me, are you going to wait here or are you going to call you when it’s ready? and I ask him how long does it take? He told me that two and a half hours, because I went without an appointment, I left! Given that they did not call me, I returned to the dealer and to my surprise, the person who attended me gave me one of the three options that at first I told him I did not want! Well, he took me to the manager's office because I told him I wasn't going to pay and the manager was very rude and dismissive, she kept my car keys in her pocket and told me that the truck couldn't leave there until I paid. ! I explained to her many times that she didn’t select that package and she told me to get out of her office! The treatment towards me was very racist! The manager's attitude was never to help me, only to make me pay, knowing that it was a mistake by that person! I had to pay the $500 dollars because I couldn't get my car out, the manager lowered the debt since the amount was $789. I'm not going back to that place because it was a hard time what they put me through and they made me feel as if I I would have stolen! the manager's racism was very evident!

I was looking to purchase a brand new 2023 Santa Fe Limited. I was early on in my shopping journey but I knew this was the car for me. When it came to talking prices, Steve Fricks, the sales manager, was nothing but rude and insulting. The quoted price provided was a few thousand dollars above my expectations and I voiced my concerns. Instead of educating me on the dealership's landed cost on the vehicle and nicely explaining why he couldn't meet me any lower than what he quoted, he grabbed the paper with the original quote and walked away. It's unfortunate because I ended up getting quotes from several other metro-Atlanta Hyundai dealerships the next day with very similar quotes and ended up purchasing from the Jim Ellis Hyundai of Kennesaw for the exact same price, but with much better customer service. Treat your customers with a little respect and calmly educate them when you disagree on the numbers and you might earn more sales. Avoid this Hyundai dealership at all costs.

On March 13, 2023 I took my car for a Safety Service Recall. I had emailed several times the customer representative to make sure the part and everything was fine for the service. Why? because they had made me waste my time the first time I took my car to this same dealer on January 17th 2023. I had made an appointment a week in advance or so and I had asked for this safety recall and others that did not apply to my vehicle. I bought this car for my 17th year old daughter and checking on this was and it is CRITICAL for my family piece of mind. Our daughter is driving this car and the word SAFETY is very delicate and important, specially along with the word ABS. So we are insisting on getting this done ASAP. Well they called me today to say the part is not available again. This is BEYOND my understanding, patience, and my self being. They do not care about the customer's time and efforts and SAFETY seems like it. I would avoid this dealer in going forward.

I took my car today (again) to get a SAFETY RECALL done and again they made me waste my time. I emailed the service rep to make sure the parts were there and not waste my time again. He confirmed it was OK to bring the car today and now he called to say the part is not there. TOTALLY ABSURD AND UNPROFESSIONAL TO MAKE ME WASTE MY TIME AND KEEP HAVING MY DAUGHTER DRIVING THE CAR WITHOUT THE SAFETY RECALL DONE -- NOT OTHER FEASIBLE ALTERNATIVE