Ciocca Volkswagen of Allentown

Service center has become horrible to deal with. I had an issue with my washer fluid not coming out. I was given several excuses why it wasn't a mechanical problem until I pushed the issue and they found a line that had been pinched off. I also paid $100 for them to grease a squeaky brake pedal, which still squeaks. I have been waiting since December of 2023 for the door handle recall to be fixed. For over a year I was told that the parts were on back order and your technician can only do 1 car a week so I was on a wait-list. I was finally scheduled to have it fixed for today. I was contacted a couple weeks ago stating that parts were back ordered and I was again wait-listed but they would be able to do the software recall and I would be provided a loaner. When I arrived this morning I was informed that a loaner is not available and I should have been contacted Friday, which I was not. I did, however, receive a text message yesterday confirming my appointment for today. I cannot wait for my lease to be up, I will not be returning to Ciocca VW.

Service is horrible on a car they sold us that has had one issue after another

Outstanding people, outstanding service. Honest and great to deal with. Fast transaction as well. It was painless!

This place is honestly criminal. I brought my Passat here for a power steering rack install. Brought my own because VW no longer makes them. It was the wrong rack. No problem. But it took about 15 phone calls to be able to speak to anyone and it was a nightmare to coordinate or find anything out. I decided I’ll just pick the car up and take it elsewhere - they clearly aren’t interested in doing the job. No problem. I pick my car up and the bumper is TORN off of my car and my marker lights hanging out. I tell the service advisor. He has the absolute audacity to tell me it was from when I opened the hood in the parking lot which is just absolutely insane and impossible. The manager, Mark, was probably the rudest person I’ve ever had the privilege of talking to, can’t honestly believe he’s in service considering the entire time I was explaining the issue I was called a liar, corrected several times on my knowledge of vehicles (been in the industry for 10+ years) and was told that while I had photographic evidence I dropped my car off without damage. Mark informs me they take photos as well however unfortunately the girl who takes those photos just isn’t in today. Fine, whatever. He calls me the next day to confirm what I said that the CCTV footage shows me dropping the car off undamaged and me picking it up damaged. Then Mark follows that with saying that EVEN THOUGH I DROPPED IT OFF UNDAMAGED AND PICKED IT UP FROM THEIR LOT DAMAGED THAT IT DID NOT HAPPEN THERE. I was getting gaslit by a service manager at a dealership. Insane. I was told that it’s not their problem and it actually led to me having my boss intervene (we’ve been dealing with ciocca for 25 years) and making them aware they caused more than $1000 of damage to my car. They gave me $200 for a used bumper after lying to my face, destroying my car, not returning my calls and treating me with 0 respect. Mindblowing this place is still in business. Forgot to mention mark also stated he had CCTV footage of my car going in and out unscathed but when I asked for this footage I was told they don’t have it and the other camera footage is confidential. So. Don’t come here and if you do, take photos of all 4 corners of your car in their parking lot and your odometer. Or be smarter and go somewhere where customer service is actually customer service.

Nick was wonderful to work with. He was patient with our many questions and was very transparent. He made us feel that he cared that we were making the right decision for our family and not just making a sale. I will definitely be recommending Nick! We also worked with Pete in Finance and he was also amazing. Overall, tThis was the best car buying experience both my husband and I have ever had, we might be Ciocca VW customers for life. Thank you Nick & Pete!

We drove 70 miles to this dealership to find the vehicle we wanted. Great communication and no pressure sales. We were cordially greeted and had a great test drive. Sale was very smooth and finance manager did a great job in explaining everything. It was worth the trip!!

I spoke with a sales manager on Friday at 5:15pm about a specific vehicle for sale. I was told it was available and that the dealership closes at 7pm. I told the sales manager I would be at the dealership when they opened on Saturday at 9am. I drove 90mins to the dealership and arrived just at they opened. The sales manager sent an associate over to tell me that the car had been sold the night before. No consolation for my time that morning and it felt like they wanted me in the dealership hoping to get my business on vehicles that I made very clear I was not interested in when I called thd day before. Poor communication, horrible customer service, and I will never choice a Ciocca dealership for my business.

Highly recommend Ciocca VW of Allentown! I've always wanted a VW. My sister purchased her car here months ago, I visited several times until I was sure I wanted to purchase a car here. Nick was wonderful in making sure we felt comfortable and all questions were answered and we were happy with our decisions. One of the best car buying experiences ever. Finance and paperwork were also great to work with. Very satisfied and will recommend!

The experience I had with this dealership was awesome they really went out of their way into getting the vehicle that I wanted, thanks again ciocca Volkswagen

I was assisted by Santiago, he is our star seller for my family and all the friends I have recommended, since he gives a simple and complete explanation of all the benefits when deciding to purchase a car