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Reviews

Average Ratings

4.9
63 lifetime reviews.
  • Great car buying experience

    I purchased a 2016 VW Beetle Dune. Initially I was contacted by John Hershey, since I went through USAA's Car Buying Service. Upon arriving at t...

    Dealer Response

    Thank you for your business and for taking the time to write this review.


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    I purchased a 2016 VW Beetle Dune. Initially I was contacted by John Hershey, since I went through USAA's Car Buying Service. Upon arriving at the dealership I was greeted promptly by a friendly salesperson, who let John know I was at the dealership. It turned out that John had this salesman, Dan Berry, actually assist me with the vehicle test drive and finalizing the numbers, and getting my trade in appraised. The entire process was excellent. Dan was very knowledgeable, and helpful, and took genuine interest in me. The entire sales team, from John, and Dan to the sales manager, Jason, and the Business Manager, Jeromy, were not only professional, but they were courteous, friendly and sincere in making my buying experience the very best. I was also introduced to service and Dan went so far as to set up my first service appointment for my new Dune. Great job, guys. And so far, I'm very impressed with the 2016 Beetle Dune! I does all I hoped for and more.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and for taking the time to write this review.


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  • Love my Passat

    Concluded with the VW buy-back of my 2014 Diesel Passat Tuesday 3/28/17. Came in on Thursday, spent only a few hours and completed a lease progra...


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    Concluded with the VW buy-back of my 2014 Diesel Passat Tuesday 3/28/17. Came in on Thursday, spent only a few hours and completed a lease program. Drove off with a 2017 Pure White Gas VW Passat. Everyone could not have been nicer (that's the main reason I chose to come back) Kudos to Della, Tina, and Tyler. But a special thank you is reserved for Dan Berry, a true non-pressure salesman.(not sure if you knew he also tends bar part-time?) He was courteous, well mannered, kind and above all Professional. To me, he inadvertently served as a link to my first experience at Ciocca with then salesman Trevor Kirschner back on NY Eve 2013. Good job in staffing for4 Ciocca. My only disappointment was that I couldn't have lunch with Mr. Ciocca !!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Recall notice - gas clip would not close properly

    I checked my GTI for a recall notice (suction Pump). When I picked up the car after the work was completed, there was a problem with a cap clip th...


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    I checked my GTI for a recall notice (suction Pump). When I picked up the car after the work was completed, there was a problem with a cap clip that kept coming loose and fuel was leaking. I reported this to the staff and they addressed the issue immediately and a replacement part had to be ordered. The mechanic explained the issue and the fact it could not be fixed without a replacement part. I was immediately provided with a rental car and the part was replaced the following morning, the car was detailed to remove any residual fumes and they even filled my tank! Problems occur but it is how the issue is managed that matters to me and the team clearly showed they valued me as a customer and provided a first rate response to my issue.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Purchased 2017 Golf GTI - Wow, what a car!

    Purchasing Loyalty has three components: 1. Excellent Products - VW cars are the best in their class, I have not been able to find a better made...


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    Purchasing Loyalty has three components: 1. Excellent Products - VW cars are the best in their class, I have not been able to find a better made vehicle. Quality in design, engineering, and comfort. 2. Excellent Service - Lehigh Valley Ciocca Volkswagen is THE best VW dealer in the region. Scheduling is always a pleasure, mechanics know the product, service managers are professional straight forward. 3. Staff - The sales, service, management,parts, receptionist, and checkout staff all nice people and very professional. It's easy to be loyal to a dealership that is loyal to the customer, and true to their word.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Disappointing Customer Service

    We saw an online ad and called in the morning to confirm the availability. After speaking with a sales person, we scheduled an appointment to see ...


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    We saw an online ad and called in the morning to confirm the availability. After speaking with a sales person, we scheduled an appointment to see the car. When we were five minutes away, after driving 1 1/2 hours to the dealership, we received a call that they had just sold the car minutes before. While I understand that dealerships do not hold cars, they had an appointment to see the car a few minutes later. They should have mentioned that the car was scheduled to be seen and called us to confirm our arrival. We just lost 3 hours of our day with three kids in the car.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Good Service Department

    I brought the car in for routine service. The service department identified a tire problem which I am glad they caught. I have always had good exp...


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    I brought the car in for routine service. The service department identified a tire problem which I am glad they caught. I have always had good experiences with the service department. Making an appointment is easy and they are always ready for me when I arrive. The car has always been fixed / serviced right the first time in the amount of time they said it would take.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • purchase of new VW beetle

    The overall experience was excellent. The salesman, Alex, is the best ever. The finance man was also very helpful. These gentlemen excel in th...

    Dealer Response

    Carolyn, We appreciate your business and kind review.


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    The overall experience was excellent. The salesman, Alex, is the best ever. The finance man was also very helpful. These gentlemen excel in their jobs. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Carolyn, We appreciate your business and kind review.


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  • Thanks Frank

    My wife and I went back and forth with Frank on a new 2016 Jetta. Frank eventually convinced us to buy. Tyler in finance was also very helpful in ...

    Dealer Response

    Thank you for your business and your kind review.


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    My wife and I went back and forth with Frank on a new 2016 Jetta. Frank eventually convinced us to buy. Tyler in finance was also very helpful in getting us a good rate on our loan. Frank even rode back to our home to pick up the title for our trade even though he was off the clock. Thanks Frank!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and your kind review.


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  • Bought a used Ford Focus at Ciocca Volkswagen.

    Brian was my salesperson.He's very courteous ,knowledgable and patient.The loan application process took some time and was a little complicated bu...

    Dealer Response

    Thank you for your business and the review!


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    Brian was my salesperson.He's very courteous ,knowledgable and patient.The loan application process took some time and was a little complicated but he walked me through it and we had a satisfactory outcome.When I look for my next vehicle I'll be sure to stop at Ciocca.Chris from Allentown.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your business and the review!


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  • Bought Volkswagen Jetta

    Bought a car from Brian. Really helpful and explain every thing. Thanks to him. Thanks to also Scot for helping with finance. Hope to buy next car...

    Dealer Response

    Thank you for your business and review!


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    Bought a car from Brian. Really helpful and explain every thing. Thanks to him. Thanks to also Scot for helping with finance. Hope to buy next car also from here.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your business and review!


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