Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
648 lifetime reviews. Includes reviews of Universal City Nissan from DealerRater.com
  • Great service

    Everything was fast and easy. Very attentive. Great customer service! Problems were fixed right away. Definitely would recommend to everyone I know.

    Dealer Response

    Thank you for your feedback and recommendation, Maricela! We are glad we could get your car all fixed up and back on the road in no time. If there...


    Show Full Review

    Everything was fast and easy. Very attentive. Great customer service! Problems were fixed right away. Definitely would recommend to everyone I know.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback and recommendation, Maricela! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Wonderful experience

    Wonderful experiences at UCN. Fast, honest and friendly. Everything a car buying experience should be. Thanks Fati, Jacob and Laso.

    Dealer Response

    Johanna, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I...


    Show Full Review

    Wonderful experiences at UCN. Fast, honest and friendly. Everything a car buying experience should be. Thanks Fati, Jacob and Laso.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Johanna, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. I'll be sure to pass your thanks on to Fati, Jacob and Laso and I look forward to seeing you at our dealership in the future. Warm regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • GREAT SERVICE

    Julio Rosales we great at providing information based on the maintenance my car needed. i received great customer service! I have recommended Univ...

    Dealer Response

    Thank you for your great feedback and recommendation, Valery. I am so happy to hear that Julio was able to give you customer service that you dese...


    Show Full Review

    Julio Rosales we great at providing information based on the maintenance my car needed. i received great customer service! I have recommended Universal Nissan to my friends and will continue to do so!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great feedback and recommendation, Valery. I am so happy to hear that Julio was able to give you customer service that you deserve and the information that you needed. Thank you again and I hope to see you again soon! Warm regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Service at Universal Nissan

    It was quick the price was very reasonable. I waited and got my choice of Coffee, Tea, Hot Chocolate, Popcorn & fresh baked cookies. "FREE"

    Dealer Response

    Janet, thank you for visiting our service department and for leaving the kind words. I'm glad to hear you had a pleasant and quick service experie...


    Show Full Review

    It was quick the price was very reasonable. I waited and got my choice of Coffee, Tea, Hot Chocolate, Popcorn & fresh baked cookies. "FREE"

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janet, thank you for visiting our service department and for leaving the kind words. I'm glad to hear you had a pleasant and quick service experience with us. I look forward to your next visit! Best regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Great service

    Had great service but the only thing that I didn't like was how long they take. Other than that it was a great experience

    Dealer Response

    Maria, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will...


    Show Full Review

    Had great service but the only thing that I didn't like was how long they take. Other than that it was a great experience

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maria, thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call me if you'd like to discuss them in greater detail. Sincerely, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Great service

    Great customer service all the employees were very polite and curtious, very knowledgeable in the products. Will definitely come back and refer fr...

    Dealer Response

    Thank you so much for the wonderful compliments, Maria!! We couldn't be more pleased to hear ourselves described as polite, courteous and knowledg...


    Show Full Review

    Great customer service all the employees were very polite and curtious, very knowledgeable in the products. Will definitely come back and refer friends to come Buy form this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the wonderful compliments, Maria!! We couldn't be more pleased to hear ourselves described as polite, courteous and knowledgeable. I hope you enjoy your car and I look forward to seeing you again whether for routine service or another purchase. Thanks again!! Sincerely, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Great job

    They are doing good job with good Customers service ,the salesman has explained enough about the specifications of the car in a si...

    Dealer Response

    Thank you so much for this wonderful feedback, Martha. It's great to hear that our team was thorough in explaining the specifications of the car. ...


    Show Full Review

    They are doing good job with good Customers service ,the salesman has explained enough about the specifications of the car in a simple and easy way

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this wonderful feedback, Martha. It's great to hear that our team was thorough in explaining the specifications of the car. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Oil chage and general check up.

    This time, and only this time, the service was done in one hour; it had always taken 2 to 2 1/2 hours.

    Dealer Response

    Thank you for leaving us this feedback, Samuel. I'm glad to hear our service team provided you with fast service! If you have concerns that you wo...


    Show Full Review

    This time, and only this time, the service was done in one hour; it had always taken 2 to 2 1/2 hours.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this feedback, Samuel. I'm glad to hear our service team provided you with fast service! If you have concerns that you would like to be addressed, feel free to visit us anytime. Warm regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Great staff

    Very helpful staff, very friendly, they made sure I had the car I needed, big selection of cars, clean facility.

    Dealer Response

    Thanks for your outstanding review, Julio! I'm glad to hear that our team was friendly and helpful! We strive to provide excellent customer servic...


    Show Full Review

    Very helpful staff, very friendly, they made sure I had the car I needed, big selection of cars, clean facility.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your outstanding review, Julio! I'm glad to hear that our team was friendly and helpful! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Best regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review
  • Much longer than it had to be.

    Flew from the East coast to the West coast to help my son buy his 1st car. This was our 3rd stop. While exhausting, I have to say it was better ...

    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be rev...


    Show Full Review

    Flew from the East coast to the West coast to help my son buy his 1st car. This was our 3rd stop. While exhausting, I have to say it was better than everyone else. I'm not a fan of hiding information so I say the experience could have been better if all possible options were on the table. Next car will be with an individual and private financing. 4 Hours to get to a better deal for a 1st time buyer is not good. Showing me cars I can't afford is not good unless it's quick. We were so tired, when we found the car we liked we didn't even want to drive it. Just hoped it drove as nice. It does so we are happy with the purchase. But the hoops and time we spent negotiating was horrible. Yet still better than the others in the area. Although, if I had to choose a dealership this would be the one.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call me if you'd like to discuss them in greater detail. Regards, Tom Awada, General Manager, awada70@hotmail.com


    Hide Full Review