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AutoNation Toyota Thornton Road

4.4
(2,091 reviews)
Visit AutoNation Toyota Thornton Road
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–6:00pm
New (877) 803-9561 (877) 803-9561
Used (888) 449-6904 (888) 449-6904
Service (888) 761-2174 (888) 761-2174

Inventory

See all 318 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2005.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.4
(2,091 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

I purchased my car here without issue.

I purchased my car here without issue. However the service department is poor at best.

2.0

I purchased my car here without issue.

I purchased my car here without issue. However the service department is poor at best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Jason, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (770) 674-6082 to discuss what we can do to help.

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2.0

My wife and I paid cash for a brand-new Toyota Prius LE.

My wife and I paid cash for a brand-new Toyota Prius LE. The car is terrific and drives like a $65,000 Italian sports car. John Christmas was my salesman & he was terrific. I expected the service to be at a high level as Thornton Rd. Toyota has taken care of my Toyota Sienna and my wife's Toyota Prius for years. I actually drive 10 miles to get to Thornton Rd. Toyota when there's a Toyota dealer a mile away. I was shocked when I came in for my free service trip because the tech left the car in "program mode" He forgot to push the button that sort of looks like the alphabet letter "U" on its side. That meant my car gave me crazy display readings like "Hybrid Mode Off" when I started it up. When I called for help, John answered but the service department guys, Richard, DeAndre, & Juan, didn't. I did what anyone else would do: I referred to the manual & pushed buttons until my display worked. Stinky service reduced a five star review to two stars.

2.0

My wife and I paid cash for a brand-new Toyota Prius LE.

My wife and I paid cash for a brand-new Toyota Prius LE. The car is terrific and drives like a $65,000 Italian sports car. John Christmas was my salesman & he was terrific. I expected the service to be at a high level as Thornton Rd. Toyota has taken care of my Toyota Sienna and my wife's Toyota Prius for years. I actually drive 10 miles to get to Thornton Rd. Toyota when there's a Toyota dealer a mile away. I was shocked when I came in for my free service trip because the tech left the car in "program mode" He forgot to push the button that sort of looks like the alphabet letter "U" on its side. That meant my car gave me crazy display readings like "Hybrid Mode Off" when I started it up. When I called for help, John answered but the service department guys, Richard, DeAndre, & Juan, didn't. I did what anyone else would do: I referred to the manual & pushed buttons until my display worked. Stinky service reduced a five star review to two stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. If you'd like, please contact our General Manager at (770) 674-6082. We'd appreciate the chance to make your experience a positive one.

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4.0

They are welcoming.

They are welcoming. My service advisor on finding out why I came in took care of me.

4.0

They are welcoming.

They are welcoming. My service advisor on finding out why I came in took care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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5.0

2024 Toyota Highlander

We recently purchased a 2024 Toyota Highlander Limited AWD at AutoNation Toyota Thornton Road in Lithia Springs and worked with Andre who provided excellent service. We had been shopping for a new vehicle for 6 months and were very happy with the experience provided by their sales team. Definitely recommended!

5.0

2024 Toyota Highlander

We recently purchased a 2024 Toyota Highlander Limited AWD at AutoNation Toyota Thornton Road in Lithia Springs and worked with Andre who provided excellent service. We had been shopping for a new vehicle for 6 months and were very happy with the experience provided by their sales team. Definitely recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi William, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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5.0

The sales team and the buying experience was great.

The sales team and the buying experience was great. I got a very good deal and I appreciate the honest car buying experience.

5.0

The sales team and the buying experience was great.

The sales team and the buying experience was great. I got a very good deal and I appreciate the honest car buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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4.0

Extremely helpful with my learning curve.

Extremely helpful with my learning curve. My first car bought from a deal ship at 65 years old. Thank you.

4.0

Extremely helpful with my learning curve.

Extremely helpful with my learning curve. My first car bought from a deal ship at 65 years old. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Pam, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

I had a good experience no miss no fuss in and out in a

I had a good experience no miss no fuss in and out in a couple of hours was great for me and they delivered my car to my home which was a nice touch

5.0

I had a good experience no miss no fuss in and out in a

I had a good experience no miss no fuss in and out in a couple of hours was great for me and they delivered my car to my home which was a nice touch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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5.0

Car purchase

This was a long process (mainly on our part), and Ornela hung in there with us throughout the entire process, with a positive attitude.

5.0

Car purchase

This was a long process (mainly on our part), and Ornela hung in there with us throughout the entire process, with a positive attitude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Sheila, we're happy you found Ornela to be so supportive during your experience here at AutoNation Toyota Thornton Road. If you ever need help, just give us a call. Happy motoring!

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5.0

I had a great experience buying a Tundra SR5 2023 from

I had a great experience buying a Tundra SR5 2023 from Christian today. They made going through the process easy and I appreciate all of his help!

5.0

I had a great experience buying a Tundra SR5 2023 from

I had a great experience buying a Tundra SR5 2023 from Christian today. They made going through the process easy and I appreciate all of his help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kyle, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

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1.0

Buyers beware of bait-and-switch.

Buyers beware of bait-and-switch. After two weeks of negotiating a final out-the-door price with a sales person at AutoNation Toyota in Thornton Rd, his Internet manager, and the new car sales manager for a specific car on their lot, we reached an agreement and agreed to come in and buy the car. But when we came to trade-in our car and buy the new one, the sales person and his manager claimed the car on the lot was more expensive than the one they quoted us for our deal. Frustrated by this bait-and-switch tactic, we walked out. We bought a car the next day from Atlanta Toyota on Pleasant Hill Rd.

1.0

Buyers beware of bait-and-switch.

Buyers beware of bait-and-switch. After two weeks of negotiating a final out-the-door price with a sales person at AutoNation Toyota in Thornton Rd, his Internet manager, and the new car sales manager for a specific car on their lot, we reached an agreement and agreed to come in and buy the car. But when we came to trade-in our car and buy the new one, the sales person and his manager claimed the car on the lot was more expensive than the one they quoted us for our deal. Frustrated by this bait-and-switch tactic, we walked out. We bought a car the next day from Atlanta Toyota on Pleasant Hill Rd.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Toyota Thornton Road. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (770) 674-6082. We hope to hear from you.

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