the guys at kb auto did a fabulous job. got me the car i wanted and made my payments less than origionally told. gary helped me in every aspect of my... car buying experience. i have bought cars from them in the past and will buy in the future.
DEFINITELY DEFINITELY THE MOST HONEST DEALERSHIP AROUND.
Stopped in there to look at a van, took it for a test drive and came back, agreed on a price, there were some stuff that needed to be done on it Signed... the paper nothing formal and a hand shake (which is refreshing) the dealer had to do some work to it, no biggie and 10 days later got the call it was ready. It was the easiest deal we have done in many years, and the least stressful in as many. Why can't more dealer be like this.
Promised the new manager I would add a review for these guys as the have been all terrible. These Guys are really under new management and I think based... on what I experienced the new guy is all about business. They have nice inventory and was willing to work with me on pricing I even got a free extended warranty for 90 days to seal my deal. Stop by give these guys a shot over on route 3.
I want to start by saying the only reason I purchased a car from them is I absolutely needed a car that day and did not have time to go anywhere else.... I saw they had a good selection of the type of car I was looking at. After asking to see what kind of financing I could get (knowing they had to do a credit check), they kept me waiting around for 1.5 hours without telling me why it was taking so long. Just kept saying "it'll be ready any minute now". They even had the audacity to yell at me because I complained about the wait and asked what was taking so long. the reason being they already printed out the contract without discussing any of the details of purchase. After saying I only wanted to get a financing quote and didn't want to look at a contract, he got all ruffled up. I was in a huge time pinch and needed the car that day. Driving off the lot I needed to fill up the tank (he said their policy is to only fill it with $20), needed an oil change, and get the tire pressure gauge fixed. Overall, do not go here. Most used car experiences are bad, but this was VERY POOR
The good: -Fair value given for my trade in -They found me a better rate than was on the blank check I had The bad: Worst customer service I ever experienced... from a dealership! I can't stress that enough. They agreed to fix a part on the car that was malfunctioning and did so with an aftermarket part. I found this out a day after the "repair" was completed and my car wouldn't go over 15 MPH. I had the car towed to a local repair shop and after diagnosis it was found that the part KB put into my car was a cheap aftermarket piece. This cost me an additional $500+ out of pocket. Overall I believe I got the vehicle I wanted for the price that I wanted. I wouldn't roll the dice with this place again
They changed a signed contract and then had the audacity to put a fake Maryland temporary tag on the car. I am reporting them to MD MVA, the Better Business... Bureau, the Federal Trade Commission, and the Maryland States' Attorneys Office.
This customer did report us to MVA and BBB. Both the MVA and the BBB sided on half of KB Auto. We are sorry our customer feels they were not treated c...orrectly however we believe in our cars and service. As do the BBB and MVA!
Purchased car with several things needing to be done. Was informed that the "shop" guy was busy that day and unable to perform the work. Asked to bring... it back. Took the car back twice and again, the "shop" guy was busy. Salesman quit and had to take car to owner with concerns. Left car there with a list per instructed. Went to pick car up 10 hours later. Car had a few clips put in and a wash. That was it. Had to leave car there again following day and as I am being told...again...nothing done. The following is the list provided when dropping off. Missing antenna ***Not repaired** Scratches not buffed out ***Not repaired*** Rear brakes and rotors (inspection issue) ***Not repaired and they jerked me around until their warranty was up*** Bubble on sidewall of tire (may contribute to blow out) ***Not repaired. Told me to go to tire dealer for warranty*** No battery strap down (inspection issue) ***Repaired by drilling a bolt somewhere that the bolt doesnt go*** Cloth on top of door panels loose and jamming window going up and down. ***Not repaired as given no excuse***. Had car less than a month and going to the DMV Inspection station tomorrow.
I purchase a truck in this dealer before I deal with sales rep and the owner and they give me the run around when I told them was something wrong with... my truck I will never purchase anything from this dealer and I won't recommend this no nobody worse dealer I deal with thanks
Great purchase! Great service! I bought a used car recently from KB Emporium, and not only did I get an excellent deal on he vehicle, but I also receive... great customer service. They worked pretty comfortably around my schedule, and was even willing to let me keep the car I drove in, on the lot so that I can drive the new purchase home. Great service; I'd definitely buy from them, and recommend them to anyone.