Mercedes-Benz of Fresno

2.5 out of 5 2.5
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 4:00 PM

Mercedes-Benz of Fresno Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

8:00 AM - 5:30 PM

Tuesday

8:00 AM - 5:30 PM

Wednesday

8:00 PM - 5:30 PM

Thursday

8:00 AM - 5:30 PM

Friday

8:00 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2019

Mercedes-Benz of Fresno has proudly served the Central California market for nearly 40 years. In May of 2011, we became a privately owned and operated authorized full-service Mercedes-Benz dealership which specializes in New, Certified Pre-Owned, service, parts and accessories for new and used vehicles. We also specialize in Mercedes AMG products. Our store also offers a boutique and full service coffee bar and lounge.

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Please call Internet Manager at 1-866-918-4541

"Your Premier Luxury Dealer"

Service

Wheel Balance

$69.95

Tire Rotation

$49.95

Oil, Filter Change

$129.95 and up*

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

2.5 out of 5 2.5
491 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 2, 2019

    A)Took my car for a recall fix(Air bag), scheduled with the service department on friday, i was told it will be ready by monday...i went there on monday... and i was told "We do not have the parts" and the service department told me to re-schedule. They provided me no loaner car.... B)Two or three weeks later, scheduled for a repair service for 7:00 am dropped the car on time and went back to check, no one looked at the car till midday. Then i received a call at 5:00 pm that day and they said" we have to get the parts from Germany, come back in two weeks". I went there two weeks later, and as usual, "WE DO NOT HAVE THE PARTS YET".....Come back after 5 days....and NO APOLOGIES WHATSOEVER..." I DO NOT UNDERSTAND WHY THIS DEALERSHIP IS STILL OPEN WITH SUCH SUB STANDARD LEVEL OF SERVICE...... I HOPE THIS WILL BE MY LAST VISIT TO THIS DEALERSHIP...TERRIBLE SERVICE

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    At Mercedes-Benz of Fresno we strive to give the best service to every customer and sincerely apologize for the lack of quality service that you recei...ved. Kevin Ryan, our Service Manager, has been alerted of this issue and will look into a more exact ETA for you to get this recall accommodated and would like to touch bases, is there a contact number that works best?

  • 4.0 out of 5
    October 20, 2018

    i am a new addition to the merecedez family. Initially is was unhappy with the service. Thank you, James Looney for putting a smile back on my face.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 17, 2014

    My mother and I had a great experience at Mercedes Benz. We found the car we wanted right away thanks to Jose and the buying process was quick and to the... point.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and we look forward to helping you in the future.

  • 5.0 out of 5
    June 30, 2018

    This is a fine gentleman, a very seasoned person with expertise in Mercedes Benz. He does not twist your arm he presents good information and is extremely... helpful in deciding which specific vehicle you want. We have had three transactions in our family and we recommend David to anyone he???s such a superior quality individual.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 1, 2018

    First time Mercedes owner! Tried programming my garage door to open with the car, unfortunately I was unsuccessful. Cecilia N. Product Specialist was my... saver. Walked me through the process and got it done in no time. Very patient with someone like myself that isn???t yet familiar with my vehicle. Very satisfied with her service.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 29, 2018

    I love my car and I love the orientation I received and I am very happy. I???ve known Scott for a long time and will be a customer forever. Etin is very... good at what he does. He is not pushy and very prompt. Cecilia was very through with my orientation and very professional and very attractive as well.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 26, 2018

    Sincerely, impressed with the quality of business each of you possess. I am grateful for my new CLA250 & you???ve provided me with happiness that I cannot... begin to describe. I save lives each day, but you saved me from driving my old car. Thank you, Vic, Harout, Eric, Tony, Cecelia, and Mercedes Finance Dept. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 24, 2018

    Outstanding customer service, knowledge, and attention to detail. Sales, service and customer satisfaction representatives are all impressive. Highly recommended,... without reservation. 5 Stars all around.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 19, 2018

    Never will recommend this dealership. Horrible experience in the service department, no calls, kept my car overnight without a loaner car (or even offer... for one). It cost $250 to just look at it...!?! And, after saying it will be an additional $1,200 to fix, I went elsewhere. Be warned, I only needed a couple hundred dollar repair and was taken care if in a few hours. This dealerships service department should be closed down, investigated and held accountable for the theft of their customers...!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear AutoExpert, When we see reviews like this, it really catches our attention as we are committed to providing exceptional service experiences for o...ur customers. If we have failed in providing that experience, we would love a chance to sit down with you and discuss your situation, and see what we could do to make things right. Please contact us at your earliest convenience, and we can schedule a time for our management to meet with you personally.

  • 5.0 out of 5
    January 18, 2018

    Cecilia is very polite and helpful. She came to my house and programmed my garage to my GLS450. She was right on time and also went over the features... of the car with me. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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