If you are in the market, go see Gregg Potts. Nicest guy you will ever meet, no pressure, goes the extra mile, makes it easy and fast. Highly recommen...ded!
Hello Pete, thank you for your kind words for Gregg!
Very impressed with everyone that works in the service department very helpful in explaing my many ? Owned many new vechicals in my adult life never s...een such a organized place with a crew of respectful workers try them u will leave happy
Purchased the Edge here in October and have been very pleased. Service/Maintenance experience was exceptional! Very friendly staff and the pricing ble...w me away. After years of Mercedes service, these folks were terrific at a fraction of the price!
Thank you Mark for the kind words! We thank you for your business and look forward to your next visit!
I was hoping to get a good used car to replace my old Astro van(‘99)but Matt Morgan went through all the options and it became obvious a new Transit C...onnect would serve my needs for not much more than something used
Thank you Julie for the kind words! We thank you for your business and look forward to your next visit!
Thank you Brandon for the homework that you did locating my new truck. It was one of the easiest and informative buying experiences thst i have had pu...rchasing a vehicle. You realy took the time to make sure i had the truck that was exactly what I was looking for!
Thank you Anthony for the kind words! We thank you for your business and look forward to your next visit!
Worst ford dealership around hands down. The lack of communication from your service advisor Joe is unbelievable. You guys replaced my transmission mo...nth long process (not all on you guys for the length of time). I also was told the radio was fix definitely not the case. Hey at least someone got paid for “fixing it” Also, when I received my car it was filthy. Definitely terrible experience all the way around. I will say the G.M. Jeremy a nice guy that’s the only good thing I can say about this place.
Louie, Thanks for the shout out. Yours was a unique circumstance and we can definitely do better in the future. The communication was not what we s...trive for. I was unaware of your radio issue. Please contact me at 678-784-1235 so that I can assist. Jeremy Smith General Manager
This service visit was a bitter disappointment, it took two weeks to get my car fixed and I had to survive during that time with a bicycle and borrowi...ng my wife's car and leaving her stranded. After my initial evaluation I was told it would take two to three days to receive the parts to repair my car, and that I should not drive it during that time, when I called on day 4 to see where my parts were, no one returned my multiple phone calls for at least a day or so, and then when they did call they told me that the parts were not going to come until the following Monday, which also turned out to be a lie because they didn't even order my parts until Saturday, 6 days after my initial visit. So when I called on that Monday to see if my parts were in I was told they wouldn't be in until Wednesday or Thursday again, so I called on Thursday afternoon and was told that the parts were finally in but that it would be until the following Monday before they could work on the car. Today I finally got the work done, and picked up the car and was pleased that it ran quietly again, and on the way out I bumped into the service manager and told him about the multitude of problems and to his credit he offered me a free oil change Works package. I don't know if I'm going to go back, but had been a long-time customer of 10 years, I even bought the car from their showroom. They really need someone there to greet customers when they walk in, the normal thing is there are two or three guys behind the counter, working on the computers, and they don't greet you or tell you that they will be with you in a minute or anything else, you pretty much just get ignored and I feel that not returning phone calls and not being able to get a car fixed for 2 weeks is inexcusable. I don't have a memory of the service being stellar, but I also have never seen it this bad before either The one person who went out of their way to help me in there was a woman named Candice, and then at my departure the service manager Pat offered the free works package
I apologize that your experience was anything but satisfactory and that the repairs took longer than expected. I want to make things right, but unfort...unately I cannot pull up your Cars.com username in our system. I want to try to do something to fix it. Please contact me at jsmith3@Group1Auto.com. Jeremy Smith General Manager
Write process was quick, time to completion was great. Technician checked the entire system and pinned down the repair, part was in stock.. Waited for... the truck and was out of the store in short order.. Very Happy
Hi William, thank you for your kind words for our service department!
This was my 3rd time shopping for a new vehicle. My plan was to explore F150, Chevy Silverado, and Tundra. My first and only stop was Ford because I... was approached by this guy named Marcus. He approached me in this calm, friendly way and greeted me warmly. As we chatted I felt as if I knew this guy from my childhood days. He was confident, honest, and informative and made no attempt to decry other makes of vehicles when I told him that my intent was to shop for a F150, Silverado, or Tundra. My experience was very hassle-free, comfortable, and pleasant. It was the first time I walked away with a new car and did not feel pressured and exhausted. The finance guy was also extremely easy and plea tdeal with. Both of these guys- Marcus and the finance guy - Justin made me feel like A winner as I drove away with my brand new F150.
Thank you for being our customer, we appreciate your review of Marcus and Justin! We know you will love your F150 for years to come!
Purchased a 2013 F150 King Ranch today @ Jim Tidwell Ford. Marcus Freeman, Sales Rep was a excellent choice to deal with.
Thank you for the kind words! We thank you for your business and look forward to your next visit!