Reviews
Buyer
Made the purchase on Friday and was told they would hold the paper work until Tuesday. Returned on Monday to make some changes and was told the paper work was already sent in to corporate. Pointed out that the power tailgate lift did not work and was told we would have to make an appointment to have the vehicle looked at. Finance manager was adamant that we purchase the vehicle protection plan.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Carol, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 309-0028, we hope to hear from you soon.
Patrick was great and provided great communication
Patrick was great and provided great communication throughout the entire process, I would definitely recommend coming by to see him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Chevrolet West Austin and we hope to be of service again in the future.
Good experience
Casey was an outstanding salesman. Set everything up beforehand and was very patient with my phone issues during the buying process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Casey was an outstanding salesman.
Casey was an outstanding salesman. Set everything up beforehand and was very patient with my phone issues during the buying process.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The best vehicle purchase experience I have ever had.
The best vehicle purchase experience I have ever had. Everyone was friendly and very helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
everything's perfect, staffs are always nice and
everything's perfect, staffs are always nice and processing fast. Really enjoy the visiting and experience here
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Over the past year my truck has set at the dealership for
Over the past year my truck has set at the dealership for a 4 months. I’ve dropped it off for the same reason 3 separate times just for the problem not to be solved. My vehicle has set for months without being serviced and I’ve spent thousands on services just for nothing to be fixed. This is completely unacceptable and is not going to be accepted. Tim Scott and the rest of the service team at chevy west Austin are the most unprofessional group of people I’ve ever had to deal with. They have zero accountability and zero pride for what they do.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Best Service Review
Thought I wasn?t going to be able to finance due to my credit, but ended up with an awesome deal. Great experience, fast service, and overall satisfied customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Patrick Schulte was amazing and very helpful!
Patrick Schulte was amazing and very helpful! He went the extra mile with us and made us feel very comfortable. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Patrick
Outstanding customer service and professionalism. Patrick and the Team at Auto Nation knocked it out of the park.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Larry, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!