AutoNation Chevrolet West Austin

We had a great car buying experience at AutoNation Chevolet West Austin. Our salesman, Patrick, was patient and easy going. He kept us in the loop until we agreed on our car"s deal. But, Patrick wasn't the only star today. Mr. Sanchez fought to get us what we needed to sign on the dotted line! Not one time were we ever pressured into buying from them. We would highly recommend them.

Friendly service. Everybody worked hard to make sure we got put in the perfect vehicle. I will use them again in the future..

The environment was laid back and the vibe was great, good people and great personalities

Very friendly great to deal with didn't hassle or force me into a deal that I wasn't comfortable with got me right into something that worked for me really appreciate not being sold on a vehicle but worked with.

This is the second vehicle we’ve purchased from Auto Nation and we’ll continue to use them for any future purchases.

Great experience, bought a car in 90 minutes!!! Great sales person, knowledgeable and didn’t waste my time. 5 stars. Patrick L. was great!

Patrick and his team did a great job! Buying our new car was a smooth process. He made sure all of our questions were answered. Definitely recommend him and his team!

My purchasing experience was a little odd, due to the fact that AutoNation could not get the government tax credit figured out. Capitol Chevy and Henna had it figured out 24-48 hours earlier. I had to visit the dealership 2 additional times to complete the purchase. The sales person was fine, and did a good job ushering me through the beginning of the purchase, the problems started when I hit the finance department. They were a little confused, understandably, as to how to process the purchase of the Bolt EUV. I had to correct them on my educator reward (left it off), then I declined all up sale packages , then they sent/handed me off to another finance person. Unfortunately for me, the confusion on the tax credit, the confusion on the educator reward, the elongated purchasing window took my eye off two spread out line items they snuck in for $1400 dollars worth of dent protection and appearance protection. When I had a chance to look over the final contract, and noticed these two unrequested items, I called the dealership, and was sent on a loop of answering machines, with no response. I finally tracked down via my sales rep, the Gen. Manager, and discussed why these were on the contract, and could I have them refunded. He said they are standard on every sale. So I asked, you mean that you have to have these on every vehicle that rolls out the door, and they are not declinable? After a roundabout discussion, he admitted they were not mandatory, and he would talk to his finance people that very day to sort it out. Two days passed with no update, so emailed back as to the status, he said he was sorry, but would look into it again with finance, and have them call me back. Several more days passed, and again I emailed to the status. That afternoon a finance person called and left a brief message for me to call them and see if they could help me. I called them back, left a message with all information and contact info, and referenced the Gen Mgr. asking for an understanding of what I needed to do to get the refund ball rolling. No response, called back the next day, left message, no response, this happened for 4 days in a row. I then wrote the only person that was getting back to me, the Gen Mgr. and asked for the email address of the finance person, this was given, so I emailed all pertinent information, and with no response for several days, I researched myself and went to Chevy Corporate website, based on the limited data given me on these two protection plans (literally no brochure, or discussion), they were very helpful, but stated that this dealership does not use them, and it was probably a proprietary company(ies) for AutonNation. I finally tracked down two numbers to call, one I was able to cancel, the other was attached to the car for life, no refund. This took the better part of a month, of at least 30minutes to an hour a day to figure out, and in the end, I had to sleuth it out on my own time, when the dealer's finance guy, with just a simple email, or phone call, could have addressed this in five minutes. So, bottom line: Pros: Love my new Chevy EUV Bolt Cons: I have never experience such poor customer service, and ability to contact a real person (in 37 years of car buying. I know the fine print is where the devil lies, but the confusing closing on my car, and all the oddities of getting their computer to reflect the rebates and me out the door, muddied the waters. This said, just the fact that they slipped the two up sale items in after I verbally stated I did not want any such things, is at the lease disingenuous on the dealer's side (if not just a business practice that is crappy), but the fact that I couldn't get any support after the sale, at all, was downright galling. For $1400 bucks, they have lost a future sale from me ever, and anyone I talk to, will be told to go to Capitol or Henna (both who contacted me during, and after the sale with updates, etc. more then AutoNation did).

Jeremy did an awesome job! Very attentive no pressure sales very nice person

Well established dealership. Great selection of vehicles. The Sales rep connected us with the vehicle we wanted with no haggle price.