AutoNation Ford Katy

New 866-879-2075 Dealer Website
Used 866-868-7017 Email Dealer
Service 866-983-1228

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Reviews

Average Ratings

4.5
464 lifetime reviews.
  • Purchase experience with Autonation Ford Katy

    Lon Pedersen and the team at Autonation Ford Katy were great! They found the truck I wanted at the agreed upon price. The process was quick and ...


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    Lon Pedersen and the team at Autonation Ford Katy were great! They found the truck I wanted at the agreed upon price. The process was quick and easy. In and out in about hour! Go see these guys when you're in the market for a new Ford.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Easy buying

    Autonation made it easy to buy a vehicle with their no haggle pricing. As a customer you want to feel like you aren't getting ripped off.


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    Autonation made it easy to buy a vehicle with their no haggle pricing. As a customer you want to feel like you aren't getting ripped off.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Car Purchase

    Purchased a new Ford Fusion at AutoNation Ford (Katy) this week. The customer service provided by our sales rep., Victor Valadares, was excellent...


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    Purchased a new Ford Fusion at AutoNation Ford (Katy) this week. The customer service provided by our sales rep., Victor Valadares, was excellent. We described what we wanted and he found the vehicle as described in a matter of 10-15 minutes at another dealer. He arranged for a dealer transfer and the vehicle that we wanted was delivered the next day at the price that we wanted. Could not have been happier with the whole experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • F150 Lariat

    Best buying experience, everyone was very helpful and always following up. Thank you John Knight for all your help and patience...


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    Best buying experience, everyone was very helpful and always following up. Thank you John Knight for all your help and patience...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good Experience, Friendly Staff

    Buying experience began on the phone, and after a down payment the car was waiting for me. Imad, John, and Anthony were very helpful!


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    Buying experience began on the phone, and after a down payment the car was waiting for me. Imad, John, and Anthony were very helpful!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome customer service across the board!

    Everyone made me feel very welcome and made purchasing a vehicle extremely simple. Definitely recommending Autonation Katy to everyone I know. Two...

    Dealer Response

    We are glad you chose our dealership, Steven. Feel free to stop by if you ever need any more help.


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    Everyone made me feel very welcome and made purchasing a vehicle extremely simple. Definitely recommending Autonation Katy to everyone I know. Two thumbs way up!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you chose our dealership, Steven. Feel free to stop by if you ever need any more help.


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  • Worst service department and costumer service

    After a great buying experience our service has been horrific. An airbag light came on our 2017 F150 2 days after purchase. That was 2 weeks ago. ...

    Dealer Response

    Hi Candy, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We care about all our c...


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    After a great buying experience our service has been horrific. An airbag light came on our 2017 F150 2 days after purchase. That was 2 weeks ago. We were told to bring it in anytime. The problem is they are already too busy to look at it when we do bring it in. The service manager has no empathy and doesn't want to go out of his way. He would rather have us keep coming back until he has time to look at it. The floor manager was threatening and arrogant.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Candy, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8949 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.


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  • Awesome

    Excellent sales and finance people. They did a great job.


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    Excellent sales and finance people. They did a great job.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Why bother making an appointment?

    Everything at this dealership is up to par, however the service side is absolutely lagging. Both my husband and I make appointments to get our veh...

    Dealer Response

    Hi Morgan, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Please call our Genera...


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    Everything at this dealership is up to par, however the service side is absolutely lagging. Both my husband and I make appointments to get our vehicle serviced and every single time we are stuck waiting at the dealership for 2+ hours. I simply don't understand why they bother having the appointment system if the wait is going to be excessive every time. I love AutoNation's warranty, but due to the service I can say with certainty that my next car will not be from any AutoNation Store, especially Ford Katy.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Morgan, we appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. Please call our General Manager at (281) 305-8949 for ways we can work towards resolving these issues. We look forward to hearing from you soon.


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  • Nelson

    Our salesman was very nice and courteous, he answered all our questions. My wife and I were very satisfied with way we where treated.


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    Our salesman was very nice and courteous, he answered all our questions. My wife and I were very satisfied with way we where treated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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