AutoNation Nissan Katy

Reviews

4.6 out of 5 4.6
291 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 14, 2018

    Have oil change, break fluid change (on the signed paper it is $29,then the sales David over charged for another $100 finally)and wheel alignment... for $129. I would not do service with this dealer, full of upsales. And on their web site, there is no more features of build the service package by your own so that you can know the price.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 15, 2018

    This is one of the best service departments I have had the opertunity to deal with. The service group and the mechanics are excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • January 6, 2016

    I couldn't have asked for a better experience. Mark Farrow is now my go to guy and is extremely knowledgable in any question I had for him. I highly recommend... everyone ask for him when they stop by at AutoNation Nissasn Katy. Paperwork was quick and easy and the best part was there was no pressure put on me. Mark made me feel very comfortable in making my purchase of my 2016 Nissan Rogue.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Lupita, congratulations on your purchase of the Rogue, and thank you for your recommendation of Mark! Thanks again for the positive feedback!

  • 5.0 out of 5
    August 29, 2018

    Simple and quick service even if it wasn't pre-scheduled

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    August 28, 2018

    Honest and ethical. Sold me a good used car and made sure I new exactly what I was buying.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 27, 2018

    Great experience and the service was amazing. They kept me updated on the service time as well as what should be happening to my vehicle based on the number... of miles it has.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us, Luke! Drive safe, and we'll see you on the road.

  • 5.0 out of 5
    August 14, 2018

    It was good the guy up front got me in quickly kept me up to date with his calls and even gave me a ride to work and then back to pick up the car.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    August 14, 2018

    I brought my car in to have the airbags replaced. It took about 3 hours, but Michael, the service rep, was very courteous, checking on the progress and... informing me of it. Great experience!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4.0 out of 5
    August 9, 2018

    Very good service department had our Versa repaired guickly in less time then we thought it would take.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the positive feedback about our service department! Please don't hesitate to reach out to us if there's anything more we can do!

  • 3.0 out of 5
    August 7, 2018

    My service advisor was very nice. When I picked up my car I noticed two things. One that my panel that has the radio seemed to have reverted back to... an original form when I got the car. The service person came out and checked it and when I turned the car on again everything worked. However this has never happened before and this was my first time for any real kind of service. Second my tires were low on pressure. They were not low when I dropped the car off. The service person said that the maintenance tech filled them with air. He asked if I got my tires from the dealer and I said no I got them from Discount Tire which I have shopped with over 30 years. He said I should have them check them out. These are new tires within the last couple of months. The tech obviously does not know how to put air in tires as I went to one of the automatic machines put in money and filled the tires. This morning all was fine as well. This kind of service makes me wonder what kind of dealer you guys are. It is my first real experience but I have dealt with poor mechanics in the past and have learned lessons at my age. They should have put air in the tires at the dealer.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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