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Reviews
This dealership is professional it give you the time seek
This dealership is professional it give you the time seek your wants and needs in a vehicle.
This dealership is professional it give you the time seek
This dealership is professional it give you the time seek your wants and needs in a vehicle.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very professional and eager to meet our needs.
Very professional and eager to meet our needs. Dali the sales manager was very helpful in putting our deal together.
Very professional and eager to meet our needs.
Very professional and eager to meet our needs. Dali the sales manager was very helpful in putting our deal together.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
North Houston location Carlos is the BEST !
North Houston location Carlos is the BEST !! Would recommend him highly Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada
North Houston location Carlos is the BEST !
North Houston location Carlos is the BEST !! Would recommend him highly Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada Yada
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Thanks again for the recommendation, and have an amazing day!
Forrest,Sunny and Ace they are been so helpfull.
Forrest,Sunny and Ace they are been so helpfull. They provide me an excellent customer service.
Forrest,Sunny and Ace they are been so helpfull.
Forrest,Sunny and Ace they are been so helpfull. They provide me an excellent customer service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston North. Feel free to reach out to us if you need anything. Have a wonderful day.
Ben was fabulous.
Ben was fabulous. Was just looking. Ben got the car for nothing down and the vehicle is in great condition. Rides like a new csr
Ben was fabulous.
Ben was fabulous. Was just looking. Ben got the car for nothing down and the vehicle is in great condition. Rides like a new csr
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Bruce, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please don't hesitate to reach out if there's anything additional we can do for you.
I took my EV in for a recall which the letter said the
I took my EV in for a recall which the letter said the vehicle could catch fire while driving or parked! When I called and set the appt with Jason Fleet I was told I could get a loaner car if it took over an hour. Upon arrival I waited 15 minutes, the service advisor, Iziah,approached chewing on food. I asked did I interrupt his lunch and he said no he was on a break. Very unprofessional! When I was told they did not know how long it would take they had a loaner but I need to pay $150. This was not discussed with Jason. I requested to use two credit cards and was told they could not accept two cards and I asked for the manager but never saw him who happened to be Jason. MB North allowed me to leave in a car that was deemed very dangerous. I've purchased/leased 4 Mercedes from MB North and never will I ever go back to this dealership. I called up another MB dealership, took my car in and in 20 minutes the recall item had been repaired. Over the years I've witnessed Mercedes Benz North change from being a great dealership to one of unprofessionalism, constant change in employees, and management. Mercedes Benz North needs to do better.
I took my EV in for a recall which the letter said the
I took my EV in for a recall which the letter said the vehicle could catch fire while driving or parked! When I called and set the appt with Jason Fleet I was told I could get a loaner car if it took over an hour. Upon arrival I waited 15 minutes, the service advisor, Iziah,approached chewing on food. I asked did I interrupt his lunch and he said no he was on a break. Very unprofessional! When I was told they did not know how long it would take they had a loaner but I need to pay $150. This was not discussed with Jason. I requested to use two credit cards and was told they could not accept two cards and I asked for the manager but never saw him who happened to be Jason. MB North allowed me to leave in a car that was deemed very dangerous. I've purchased/leased 4 Mercedes from MB North and never will I ever go back to this dealership. I called up another MB dealership, took my car in and in 20 minutes the recall item had been repaired. Over the years I've witnessed Mercedes Benz North change from being a great dealership to one of unprofessionalism, constant change in employees, and management. Mercedes Benz North needs to do better.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (281) 305-8970 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Michelle was my service advisor she was great.
Michelle was my service advisor she was great. She always keeping you updated let you know what?s going on about the car and explain about the details.
Michelle was my service advisor she was great.
Michelle was my service advisor she was great. She always keeping you updated let you know what?s going on about the car and explain about the details.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Yun, thank you for your kind review; we are happy to pass along your comments to Michelle here at Mercedes-Benz of Houston North! We do hope we can be of assistance in the future. Take care!
Very pleased with my experience buying used from
Very pleased with my experience buying used from Mercedes-Benz of Houston North. Love their One Price pricing, no additional add-ons of things other dealers love to tack on (i.e., CalTex coating, 1-year GPS tracker that does not lower insurance rate). No games in purchasing. Shayan was my sales representative and incredibly pleasant to work with - appreciate you, Shayan! Thanks for your excellence!
Very pleased with my experience buying used from
Very pleased with my experience buying used from Mercedes-Benz of Houston North. Love their One Price pricing, no additional add-ons of things other dealers love to tack on (i.e., CalTex coating, 1-year GPS tracker that does not lower insurance rate). No games in purchasing. Shayan was my sales representative and incredibly pleasant to work with - appreciate you, Shayan! Thanks for your excellence!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Rachael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
First Class Treatment as soon as you pull up.
First Class Treatment as soon as you pull up. Nestor was awesome with the customer service and communication. Great business to get your car services..
First Class Treatment as soon as you pull up.
First Class Treatment as soon as you pull up. Nestor was awesome with the customer service and communication. Great business to get your car services..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Itbwas great.
Itbwas great.am alwsys treated well and my advisor is thorougj.i just lovw her.i love my Mercz B...and their service...lioking forward to mv next 1..Debra G
Itbwas great.
Itbwas great.am alwsys treated well and my advisor is thorougj.i just lovw her.i love my Mercz B...and their service...lioking forward to mv next 1..Debra G
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Debra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!