Crown Nissan of Greenville

Crown Nissan of Greenville avoiding warranty obligations in lieu of profit - I bought my 2023 Nissan Rouge in for an oil change, key programming, and to address an ongoing issue where the media console shuts off every two to three minutes while driving. When I picked up the vehicle on December 21, the console shut off again before I even left the parking lot, so I immediately returned it to the service department for further diagnosis since it is under warranty. When I came back on December 23 to pickup my car, I was told by Dustin, the service manager, that the technicians could not duplicate the issue and that nothing further could be done. I was also told that Nissan will not replace parts unless the issue can be verified while the vehicle is physically with a technician. During this interaction, Dustin was dismissive and offered no guidance on next steps if the issue continued. The conversation focused on Nissan being a for-profit business and therefore unwilling to pursue additional diagnostics. He also attempted to attribute the issue to my phone, which is not credible, as the same problem occurred with my previous iPhone 14, continues with my new iPhone 17, and happens with my husband’s phone as well. The interaction ended with no resolution or plan beyond being handed paperwork. While Gary in the service department was kind and professional, he does not have the authority to approve further diagnostics and pointed me back to Dustin. I have a video from December 26 showing the console shutting off four times in eleven minutes. This issue is real, repeatable, and unsafe. The media console controls navigation and hands-free calling, and when it shuts off, GPS and active calls disconnect. This is especially concerning when I am driving with my young children. I cannot understand how this is an acceptable standard or service for a car barely two years old, still under warranty. It is now clear to me, and very much implied by Dustin, that Nissan doesn’t care about their customers and instead avoids their warranty obligations in lieu of profit for their business. I urge you to buy an Audi or Mazda where the service is superior to this!

Matt sold me a car that he knew was a lemon. Beware of their fraudulent activity. I voluntarily gave the car back, it was bought in Oct 2024, the transmission went out in Dec 2024, and I gave it back. Now the amount is sitting on my credit report, though they haven’t sent me anything regarding the auction & final sale. Illegal activities all around. Steer clear!

If you enjoy playing “guess what happened to my car” after a simple oil change, Crown Nissan of Greenville is the place for you. Dropped my 2018 Rogue off for an oil change, got the usual “it’s ready” text, paid, grabbed my keys, and left. Nobody bothered to mention they had hit my car. Classic. Since it was raining when I picked it up, I didn’t notice until later that the back fender and bumper were dented and missing paint. Called them—silence. Only after leaving a review did Ryan, the service manager, finally reach out. His explanation? “We don’t know we did it… but yeah, it wasn’t like that when you dropped it off… but it was there on our cameras during service.” Uh-huh, sounds legit. They scheduled repairs three weeks out, kept my car for a month, and at least gave me a rental. When I finally got the “it’s ready” text, the paint was orange peeling. So they kept it another week. When I officially got it back? Surprise! Food trash inside (thanks for the bonus snack, guys), body shop dust all over the interior, and the cherry on top: “We don’t clean vehicles because the owner takes more pride in making it perfect than we will.” Inspirational motto, really. I asked for documentation of the repairs (because I keep detailed receipts). On July 30th at 9:58 a.m. I was promised I’d get it “as soon as the body shop gives it to me.” Still waiting, Ryan. Overall? Communication: 0/10. Reliability: 0/10. Trustworthiness: negative if that’s possible. This was my first—and absolutely last—time dealing with Crown Nissan. If you’re looking for a dealership that damages your car, ghosts you until you complain publicly, and then returns it dirtier than when you dropped it off, congratulations—you’ve found your dream team.

Super unhappy with this dealer. Sold me a "certified" car which probably wasn't. A sticker on the inside of the car door means nothing, anyone could've put that there. The car was in an accident before I got it, had multiple things wrong with it and still does! I've brought it back for service to find out what the chirping noise is and they "can't duplicate the issue". Strange. I hear it EVERY DAY. The blower motor needed to be fixed, the brakes were fixed TWICE and they still feel weak. They also wouldn't give me a good interest rate unless I bought their stupid warranty which by the way is USELESS. No one wants to deal with it not even the service guys at this place. This dealership needs to be shut down. I turned in a mint leased car and got handed a piece of crap. These people do nothing but lie. The manager is nothing but a liar and a thief.

advertising 25 Versa for 16,698 ,called to make sure they have it and if the price is right. Salesperson told me if he found the car at that price he would've bought it himself. When I asked why they advertise it then on cars.com he said I didn't put it there. THEY HAD 4 LISTINGS FOR THE SAME CAR AND NO CAR FOR SALE.Wish there was an option for 0 star

Hello my name is Gail Beagle,on Aug 13,24 I took my car in for a simple tune up(maintenance only)I was told the price would be $600 and 2 hrs. Wait. I decided to wait for my vehicle.While looking thru the shop window, I saw 5 different tech looking and my car and scrathing their heads.Then 5 hrs later I was a approached by a service worker,Austin Berryhill and was told that "there was a miscommunication with the tech." He should had told us that he needed more time to work on your car."The tech had broken one of the head gasket bolts and now the whole valve gasket cover will need to be replace at a price of $2600. He them ask me "what do you think is a fair price that "you should pay for our "xxxx up." I told them not a dam thing. Then then offered me a ONE of their credit card to help to pay for the bill.They then supposedly put me in one their renter car for 2 weeks. I called several time and left messages to speak to someone about my car, no response!!! I went into the office and talked to the Nissan manger Ryan Baughman "who is nothing but a BIG BULLY ". As soon as I went into his office I placed the renter car keys next to me. He snatched the keys and then call Ryan Berryhill to come an get the keys immediately and call the third party renter car to come and get the car.He then lied and said that the bolt broke because it had rusty on the surface of the vehicle and this cause this stainless steel bolt to breakable the way thru. I was never approached and informed the risk involved if they tried to remove it( prior to sittin and waiting on my car for 6 hrs).Ryan told me that I would have to pay for this repair in order to get my car back and he also wanted me to pay for the renter car because I should never have been placed in this car because it was not their car!! I did not request this car , they gave it to me!!This multimillion dollar company prey on women and on ones who is limited to car repair knowledge. I would never recommend this service department to anyone. I will be rewriting this review over and over again until someone in the corporate office see this and change the staffs who are running this office are investigated their corrupt practice. My $600 maintenence job turned into $2145(xxxx up on their watch)payout. I have a prn job "not by choice but due to corporate changes. I had to use 6 different credit cards to pay off this bill in order to get my car (that was being held on hostage)back to be able to look for jobs. I know there is a "God in Heaven and I hope carmen knock on their door"!!! They do not care for their customer satisfaction just their OWN.

If I had written a review the afternoon of my service I would have rated this higher. I had a coolant system flush and a brake fluid exchange in mid May 2024. Everything went well until I popped the hood 2 months later due to another unrelated issue. I noticed the ornamental engine cover was missing. I returned to the dealership service department and was told if the could order another they would "make it right". The service rep called the parts department and I was told that they could not order a replacement. Curiosity lead me to check with Nissan parts myself and call another dealership. Of course they had the $148 replacement available to order. No worries I found a replacement on my own. Now in September I encountered my first cold morning. The heat would only work when I was driving and not while idling. Doing some research the problem is tied to the coolant system that was worked on in May. Now I need to work that problem out also. Just disappointed that the $310 service is costing more money to fix.

They never got back to me. I guess they don’t like money, kind strange

WORST EXPERIENCE EVER!!! Traded a perfectly good BMW X5 for a Nissan Murano, biggest mistake in my life!!!

Nissan of Greenville was the worst experience of my life. After driving 2 hours from Georgia to purchase a van. I drove off the lot and 15 minutes later the check engine light came on. They said it was nothing, just to drive back 2 hours to Greenville the next day and get it checked. On my way home I stopped at Auto Zone and they ran the codes and it said the torque converter in the transmission needed to be replaced. After going back and forth with this van 3 times ( they sent drivers to pick it up and drop it off and each time they drove my car back to Greenville.) It took 3 times for them to tell me the torque converter needed to be replaced. They brought it back to me the first time and said nothing was wrong, the driver even said the check engine light didn't come on. I walked to the car and crank the car and of course the light was on. They eventually replace the torque converter and bring it back to me once more. At this point it had been over 3 weeks since I purchased the car and nothing has been done about it. The check engine light was off when the driver arrived. So I let the car rest and the next day I go to leave and drive my van since I haven't got to drive it at all since I got it and it's almost been a month. & guess what I'm less than a mile from my house and the check engine light comes on AGAIN! I call Abigail the lady who sold me the car and told her once again what was happening. I went to Auto Zone the next day and guess what now the catalytic converter went out on it. I haven't even driven the car! Now I get a call this evening & Abigail tells me there is nothing they can do about it, it's my responsibility to fix it. It's not covered under the warranty I got.. THE WARRANTY. The car has been messed up since I drove off the lot. Now I'm supposed to pay for a car that doesn't run correctly and I can't even drive. Because yall have a fraudulent dealership that has crap cars and you're resetting the lights on them. I will be calling the manager tomorrow and speaking with them and contacting a lawyer. I have never heard of this happening. I am honestly in disbelief after driving so far to a dealership to get a car to not even be able to drive it after a month. Yall were quick to take my down payment.. but yet want fix my car that yall sold messed up. I trusted the lady who worked with me and now I am over it. I think the entire dealership is on it and they all know the cars don't work. Abigail told me the dealership would get in trouble if they were selling bad cars and resetting lights.. but yet what else would be the reason behind all this? Yall clearly didn't do an inspection like you said.. or if you did.. then yall knew the car was messed up and you reset the lights so you could sale the car. DO NOT GO TO THIS DEALERSHIP. THEY ARE FRAUDULENT AND DO NOT SALE GOOD CARS. THEY DON'T CARE ABOUT THEIR CUSTOMERS AND THEY WILL SALE YOU A BROKEN CAR AFTER PUTTING 2000$ DOWN AND TELL YOU ITS YOUR RESPONSIBILITY TO FIX IT EVEN THOUGH YOU HAVENT EVEN GOT TO DRIVE IT SINCE YOU PURCHASED IT.