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Helms Bros., Inc.

(2,312 reviews)
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Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Audley Bullock was our salesman, he walked us thru...

Audley Bullock was our salesman, he walked us thru picking the best vehicle for our needs. He took his time explaining every aspect of the vehicle and address and honor our concerns when we decided on a cpo. Audley is a asset to your company. I can honestly say that we would recommend Helms Bros and Audley when looking to purchase a MB. Audley and the rest of your staff made us feel like part of the MB family, Thank you to all that were involved in our purchase of our MB.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dealing with Mike Altamura was outstanding. Mike was...

Dealing with Mike Altamura was outstanding. Mike was upfront and honest. He returned all calls and emails. Anytime I needed to chat he was there. On delivery date he was prompt and even my kids thought he was cool. Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I first arrived at Helms Bros because it was the closest...

I first arrived at Helms Bros because it was the closest Mercedes dealer in my area. Honestly I didn’t expect much at first but Helms Bros exceeded my expectations because of my salesman Wilhelm. He’s the one you want when you come here. Wilhelm provided me with outstanding, professional service and I was satisfied by the great service. I definitely look forward to another Mercedes deal with Wilhelm at Helms Bros in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that your experience at Helms Brothers exceeded your expectations. We look forward to serving you again in the future.

My over all experience is excellent. I will recommend my...

My over all experience is excellent. I will recommend my friends and relatives to visit this dealer before any final selection. But if the after sales service is satisfactory, it will be excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We will certainly continue to work on all aspects of our dealership to continue to meet and exceed customers expectations.

Andrea made a dream come true with knowledge,...

Andrea made a dream come true with knowledge, professionalism , and real caring by putting me in an E350! Never have I had such a wonderful experience buying a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We are thrilled to hear Andrea helped to put you in your dream car.

I found Evelyn Chin to be extremely professional and very...

I found Evelyn Chin to be extremely professional and very well organized. She made the lease of a new Mercedes GL 450 effortless. The paperwork was done perfectly and the service was flawless. This was my first time at Helm Bros and I found Evelyn to be a fantastic resource who knew every detail about the car I was leasing. Definitely will return for the next one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that Evelyn was able to help you find your dream car. We look forward to continuing to exceed your expectations.

Audley just helped my family and I lease the CLA 250. It...

Audley just helped my family and I lease the CLA 250. It took a long time for us to finally decide on a vehicle and Audley was more than patient and kind to us (even when we were probably annoying). I dont think I have ever had a salesman that attended to me so precisely and attentively as Audley did. He was a pleasure to work with, and made me appreciate my new car even more! Thanks again Audley, you rock!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review. We are so happy to hear about your great experience at Helms Bros. We will certainly pass your praises on to Audley. We look forward to serving you again in the future.

i saw the advt online previous night and called them...

i saw the advt online previous night and called them first thing in the morning and i went there during my lunch time and dealt with Peter Fearon and the deal was closed in matter for an hour. end of the deal we are really happy about the purchase and enjoy the Audi Q7 we bought thru him. he was very professional and we never felt we are pushed in to making any quick decision. it was a really a very pleasurable buying experience. in future if i get a opportunity i will surely use them. Kudos to there sales headed by John Kunz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

We are so happy to hear you had a great experience at Helms Bros. We will pass your praises on to Peter. Thank you for taking the time to review us and we hope to continue to exceed your expectations!

It was great, this is my second car and I came back...

It was great, this is my second car and I came back because of the great service, Mr. Martin showed he is knowledgeable and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. We really do enjoy finding our customers the right vehicle! We look forward to seeing you soon.

The care leasing experience at helms Bros was a pleasant...

The care leasing experience at helms Bros was a pleasant experience all around.Wilhelm Frank was enthusiastic about the product but not overly pushy.he did his best to try and work with my budget.The car so far is great and at the end of lease I will return to Helms Bros for my next car Tim Flanagan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and we are happy you are enjoying your new car. Wilhem is a great part of our team, and we are lucky to have him. We look forward to seeing you again in the future.