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Reviews

Average Ratings

4.9
Average based on 222 reviews.
  • Recommend Cal Tobias... Excellent sales man!!!

    I went to West Herr Jeep and my sales person was Cal. He was amazing, worked with me, stayed within my budget, helped me with any service issues I...

    Dealer Response

    Stephanie - Thank you so much for sharing your positive experience! We truly appreciate your business. We're glad to hear that your love your veh...


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    I went to West Herr Jeep and my sales person was Cal. He was amazing, worked with me, stayed within my budget, helped me with any service issues I had. As a women going in to buy a car by myself, I didn't feel like he was taking advantage of me. He was wonderful and very easy to talk to and work with. When it was time to pick up my vehicle he had everything ready to go, no complications. It was just a wonderful and easy process and I've been to MANY dealerships and felt like I was being taking advantage off. Cal explained everything to me so many times and was so patient. I recommend him to anyone. The whole finance staff was amazing too. Service department worked with my schedule, addressed all my concerns. Wonderful experience! Thank you so much Cal! Sorry for all the calls and my indecisiveness. Thank you for being so patient with me and working with me!!!! You are an amazing sales person! Recommended you to everyone I know... I LOVE my jeep Cherokee...

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Stephanie - Thank you so much for sharing your positive experience! We truly appreciate your business. We're glad to hear that your love your vehicle!


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  • Leased a 2016 Jeep Compass from Dalonte Wallace.

    This was the best experience I have ever had at a car dealership. I leased a 2016 Jeep Compass from Dalonte Wallace at West Herr Jeep. He really w...


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    This was the best experience I have ever had at a car dealership. I leased a 2016 Jeep Compass from Dalonte Wallace at West Herr Jeep. He really went to bat for me to get the best price possible. I would ask for him when you go there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review for west her jeep

    Great dealership, very professional highly recommend!


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    Great dealership, very professional highly recommend!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Thanks Cal Tobias!

    Five stars for West Herr Jeep & my salesman Cal Tobias! My experience all started about a month ago when Cal helped me lease a 2015 Jeep Renegade,...


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    Five stars for West Herr Jeep & my salesman Cal Tobias! My experience all started about a month ago when Cal helped me lease a 2015 Jeep Renegade, which I absolutely loved. Fast forward to last week Tuesday when I was involved in a terrible car accident, where a semi totaled my brand new vehicle. Now today, Cal helped me again by getting me into another Renegade. My new car could be my last car's twin and has every amenity I had before. I cannot thank him enough, and truly hope he will be recognized for the exceptional service he provided me with. Thanks again Cal!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible Service Department

    I have taken my Jeep Wrangler to West Herr Jeep on Southwestern Blvd THREE times in one month for the same issue. They have the nerve to charge me...


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    I have taken my Jeep Wrangler to West Herr Jeep on Southwestern Blvd THREE times in one month for the same issue. They have the nerve to charge me for a visit each time! If they had any clue what they are doing I would not have to continue to come back here. Also, this dealerships inability to properly diagnose my radiator issue I would still have my 2006 Wrangler. This place sucks!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great People, Great Experience!!

    I just purchased a brand new 2015 Jeep Cherokee Latitude from Craig. He was great to work with and made the buying process easy and completely str...


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    I just purchased a brand new 2015 Jeep Cherokee Latitude from Craig. He was great to work with and made the buying process easy and completely stress free! Thanks again Craig!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service

    I told them how much I wanted to pay monthly what I was looking for and they helped me get into my new SUV!! My salesman went above and beyond to ...


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    I told them how much I wanted to pay monthly what I was looking for and they helped me get into my new SUV!! My salesman went above and beyond to accommodate me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2012 Chrysler Town & Country Joe Dee at West Herr

    I had just walked in of the street and was greeted by joe dee and felt very comfortable from the start with buying my first car from west herr Chr...


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    I had just walked in of the street and was greeted by joe dee and felt very comfortable from the start with buying my first car from west herr Chrysler. I will recommend any one to stop in and visit joe dee. He will not hasel or push anything on you and make your car buying experience a great and pleasant one. Thank you again joe and looking forward to working with you again.. sincerely dan p

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic buying experience - straightforward

    I had originally gone into another West Herr dealership to purchase a vehicle and had a very bad experience - they lowballed my trade, wouldn't gi...


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    I had originally gone into another West Herr dealership to purchase a vehicle and had a very bad experience - they lowballed my trade, wouldn't give me a straight answer about the interest rate, and I walked out vowing never to do business with West Herr again. Paul at the West Herr Jeep Chrysler got wind of my experience and did everything possible to make it right, including locating the exact vehicle I was interested in, and the financing process was straightforward, no tricks and charts and attempts to confuse me. I highly recommend West Herr Chrysler Jeep - not all dealerships are created equal but this location is first class and I ended up driving away very happy.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jeep Compass

    We recently purchased a new Jeep Compass from West Herr Jeep in Orchard Park. The thing I appreciated most about our salesman Paul Follett is that...


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    We recently purchased a new Jeep Compass from West Herr Jeep in Orchard Park. The thing I appreciated most about our salesman Paul Follett is that he didn't play the typical salesman games. We had done our homework so we were ready for the usual song and dance, but Paul got straight to the bottom line. He was honest and fair about the pricing and our trade-in value. We actually were only looking and not really planning on buying right away, but that day we sealed the deal! Paul was very professional and friendly. I guess when you really know and believe in your product you don't have to play the games. We have dealt with West Herr Jeep in the past and were very pleased with the customer service. We also have dealt with the Service Department, our other jeep had a recall on a certain part, and they were very easy to work with as well. I highly recommend West Herr Jeep!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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