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Reviews

Average Ratings

4.3
82 lifetime reviews.
  • Customer Service second to none!

    I went to speak with Mike Colangelo about possibly trading in my vehicle that still had some time left on the lease. Mike explained everything to ...


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    I went to speak with Mike Colangelo about possibly trading in my vehicle that still had some time left on the lease. Mike explained everything to me in detail so I had a full understanding of the process. Mike not only got me approved quickly, but he had my brand new Jeep ready to go for us as soon as we finalized the paperwork! We were in and out in less than two hours and driving our gorgeous Jeep home. Mike was such a pleasure to work with! To top it off, the General Manager Ross Alan gave us gift cards to pay for our dinner down the road and Mike made sure we had a full tank of gas! What more could you ask for? I will be referring West Herr Dodge from here on.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    This is my fourth purchase from West Herr - 3 rd in a row. For me, the buying process is way more streamlined than other dealers.


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    This is my fourth purchase from West Herr - 3 rd in a row. For me, the buying process is way more streamlined than other dealers.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Fantastic Experience

    I just went in to talk about financing for a new car after a car accident. The guys James, and Barry were great! They worked fast to help me with ...

    Dealer Response

    Thank you, Destiny! We hope you are enjoying your new ride!


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    I just went in to talk about financing for a new car after a car accident. The guys James, and Barry were great! They worked fast to help me with everything I need. They were super friendly and accommodating. Before I knew it they were telling me I was going home with a car today! Completely unexpected. They gave me the best deal possible so that I could save. I was very happy and excited to be leaving with a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Destiny! We hope you are enjoying your new ride!


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  • Used car sales

    although I did look at and test drive a few Caravans.....we couldn't come to an agreement on $$$ down, and had 3800.00 cash to put down,( this was...


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    although I did look at and test drive a few Caravans.....we couldn't come to an agreement on $$$ down, and had 3800.00 cash to put down,( this was in June of this year) then fiance the remainder, so I went else where. Just didn't want to get into a 60 month payment....was looking for a 38 month payment....said they couldn't do it...and I..went else where, don't have a Caravan- my first choice, but opted for a 2010 Buick Rendezvous with 82,000 miles, and have payments I can live with at 145. month vs 210.00 at West Herr on the 2006 caravan with mileage of 120,000. So all in all I got a better deal in Attica, NY This dealer just wasn't for me this time....BUT in 2001- I did buy a Grand Caravan with 31,000 miles on it, from the store on Millersport Hgwy.and Campbell- and that van died in 2014 with 450,000 miles on it. Had I not been rear ended that van still would have been on the road....she owed me nothing....Its all about maintenance/and oil changes. Was a Great Van for me.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • bad experience

    Would never go to this dealer again sales department is awful and rude....


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    Would never go to this dealer again sales department is awful and rude....

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Kimberly's Mazda

    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to t...


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    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kimberly's Mazda

    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to t...


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    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kimberly's Mazda

    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to t...


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    Keith is a great guy! I bought a car from him before and had a good experience. I specifically called Keith to find Kim's car. He is an asset to this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience buying my new Jeep!!!

    I'd like to start off saying this is my first time ever purchasing any type of vehicle through a dealership and i would HIGHLY recommend West Herr...


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    I'd like to start off saying this is my first time ever purchasing any type of vehicle through a dealership and i would HIGHLY recommend West Herr Dodge. The sales associate that helped me through the end, answered all my questions, and explained everything thoroughly was Keith Roberts. He is someone you should ask to see! I will say everyone there is very helpful and friendly as well. Overall it was a great experience and I'm very happy I chose that dealership !!:)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • SCOTT'S NEW RIDE

    KEITH WAS AWESOME! HE GOT US WHAT WE NEEDED AND AT A PRICE WE COULD AFFORD. i'LL BE SURE TO TELL PEOPLE TO GO AND SEE HIM AT WEST HERR DODGE.


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    KEITH WAS AWESOME! HE GOT US WHAT WE NEEDED AND AT A PRICE WE COULD AFFORD. i'LL BE SURE TO TELL PEOPLE TO GO AND SEE HIM AT WEST HERR DODGE.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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