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Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 10:00 AM - 7:00 PM
Sun 11:00 AM - 6:00 PM
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.0
97 lifetime reviews. Includes reviews of Silver Star A.G. LTD from DealerRater.com
  • Bullies
    March 23, 2017

    ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehic...


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    ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle battery four times, note the replacement intervals of 6 months after original vehicle purchase, 20 months, 14 months, and 18 month intervals. On March 3, 2017 I was engaged in a conversation with Mr. Wesley Crown (service manager) with regards to remedying the yet unresolved battery issue, which has plagued our vehicle since we purchased it. As the conversation was progressing towards a possible remedy, Mr. Ben Criscuolo (service director) forcibly approached us as we were seated at Mr. Crown???s desk. Mr. Criscuolo encroached menacingly over me and stated, ???we will give you nothing, you have wasted everyone???s time, Daniel???s time, everyone???s time. I don???t want you to come back here, there are plenty of other Mercedes Dealerships you can go to.??? I attempted to further negotiate resolving the issue, however Mr. Criscuolo refused to deescalate his threatening demeanor. At this point, I realized he had not identified himself and I asked for a business card. He stormed away and returned with a card. He additionally stated that I was not to return to this Mercedes Dealership for any reason. At this time, I would like to reiterate four replacement batteries in a vehicle 7 years old is unacceptable. My attempt to discuss this fact with Mr. Criscuolo was met with an unprofessional response at best, with no suggestions as to a reasonable conclusion. A Mercedes Benz battery in southern CA can reasonably be expected to give 60 months of service, therefore if the aforementioned battery installed this month does not provide 48 months of service, I would like Silver Star Mercedes to take ownership of the problem, as they have for the last four battery replacements. Sincerely, Timothy J. Hamson

    Does not recommend this dealer
    Came in for service or repair

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  • Outstanding Experiencce
    September 10, 2016

    I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectati...


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    I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. They took their time to show me all the options and features on many models. They treated me like family. The whole experience was awesome and now they have a client for life

    Does recommend this dealer

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  • Excellent Service

    Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me som...


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    Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since June 2010

At Silver Star A.G., we strive to deliver an unparalleled customer service, truly competitive prices, and amazing selection. We work hard to ensure your experience here stands out as one of the truly notable business relationships you've ever encountered!

Sincerely,
Scott Stanley, VP/General Manager

"You'll always remember where it all began!"