Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.0
97 lifetime reviews. Includes reviews of Silver Star A.G. LTD from DealerRater.com
  • Bullies
    March 23, 2017

    ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehic...


    Show Full Review

    ? ?I purchased a 2010 C300 in April of 2012. At this point, Silver Star A.G., LTD (Mercedes-Benz Thousand Oaks) have replaced the vehicle battery four times, note the replacement intervals of 6 months after original vehicle purchase, 20 months, 14 months, and 18 month intervals. On March 3, 2017 I was engaged in a conversation with Mr. Wesley Crown (service manager) with regards to remedying the yet unresolved battery issue, which has plagued our vehicle since we purchased it. As the conversation was progressing towards a possible remedy, Mr. Ben Criscuolo (service director) forcibly approached us as we were seated at Mr. Crown???s desk. Mr. Criscuolo encroached menacingly over me and stated, ???we will give you nothing, you have wasted everyone???s time, Daniel???s time, everyone???s time. I don???t want you to come back here, there are plenty of other Mercedes Dealerships you can go to.??? I attempted to further negotiate resolving the issue, however Mr. Criscuolo refused to deescalate his threatening demeanor. At this point, I realized he had not identified himself and I asked for a business card. He stormed away and returned with a card. He additionally stated that I was not to return to this Mercedes Dealership for any reason. At this time, I would like to reiterate four replacement batteries in a vehicle 7 years old is unacceptable. My attempt to discuss this fact with Mr. Criscuolo was met with an unprofessional response at best, with no suggestions as to a reasonable conclusion. A Mercedes Benz battery in southern CA can reasonably be expected to give 60 months of service, therefore if the aforementioned battery installed this month does not provide 48 months of service, I would like Silver Star Mercedes to take ownership of the problem, as they have for the last four battery replacements. Sincerely, Timothy J. Hamson

    Does not recommend this dealer
    Came in for service or repair

    Hide Full Review
  • Outstanding Experiencce
    September 10, 2016

    I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectati...


    Show Full Review

    I had an outstanding client experience at Silver Star AG Mercedes Benz. The staff, Hubert, Ginger and Scott (GM) went over and beyond my expectations. They took their time to show me all the options and features on many models. They treated me like family. The whole experience was awesome and now they have a client for life

    Does recommend this dealer

    Hide Full Review
  • Excellent Service

    Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me som...


    Show Full Review

    Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • An Amazing Experience
    January 6, 2016

    Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with ...


    Show Full Review

    Marian Dailey made my car buying experience very satisfying. She had a car ready for me to test drive and went out of her way to provide me with a special car buying experience. I would highly recommend both Marian and Silver Star Mercedes Benz.

    Does recommend this dealer

    Hide Full Review
  • Pleasurable experience
    March 29, 2015

    I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most hones...


    Show Full Review

    I have dealt with Marian Dailey on several leases and will work with no other! Marian goes above and beyond her call of duty and is the most honest person I have ever met! My experience working with Marian on a deal is a pleasurable experience to say the least. Lease or purchase a Mercedes with no other and I promise you will be very happy that you did! Marian Dailey can be reached @ 805-371-5458. Tell her Tamara sent you:)

    Does recommend this dealer

    Hide Full Review
  • Worst Sales Rep at dealership
    January 22, 2015

    I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the d...


    Show Full Review

    I went to buy GL450 and came across 1 sales person ( Mr Courtland) who suddenly because very touchy and started yelling as I was not closing the deal in 30-45 minutes I am sure he was an exception and others might be good there...the GM is an amazing guy ! Shame on this dealership to have such people still working for them.

    Does not recommend this dealer

    Hide Full Review
  • No care after the deal is signed and commission is paid
    December 31, 2014

    I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with ...


    Show Full Review

    I was sold what was to be a CPO Mercedes that they never certified prior to my purchase. I only found out because I had an immediate problem with the car and the service department at Mercedes Encino made me aware of it. Not even 1 year later this car is back in the shop with major work ( power steering pump and reservoirs) getting done and I'm bracing for what's next. I give this dealer 2 thumbs down!

    Does not recommend this dealer

    Hide Full Review
  • Great experience!

    Had an amazing experience with Silver Star. I dealt with Ryan Huffman, first through the internet and then in person. Throughout the whole process...


    Show Full Review

    Had an amazing experience with Silver Star. I dealt with Ryan Huffman, first through the internet and then in person. Throughout the whole process he was friendly and informative but never pushy. He let me take my time with the decision and was the total opposite of what I expected a car salesman to be like! The rest of the staff was super friendly, and while I was walking around several salesmen approached to see if I needed help. Financing and paperwork was easy to get through ... overall got through the test drive and paperwork in about 3 hours. Much easier and simpler than I expected it to be! Highly highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • I read about Marian Dailey on Dealer-Rater, sent her an...
    February 21, 2014

    I read about Marian Dailey on Dealer-Rater, sent her an email at marian.dailey@silverstarauto.com, and we took it from there. Marian is personabl...


    Show Full Review

    I read about Marian Dailey on Dealer-Rater, sent her an email at marian.dailey@silverstarauto.com, and we took it from there. Marian is personable, professional, honest, and a really nice person. I went into the dealership, met with Marian, and we ordered the car that I wanted. It was smooth, easy, and pleasant. I will buy another car from Marian.

    Does recommend this dealer

    Hide Full Review
  • I was originally shopping for a (then) newly released...
    January 16, 2014

    I was originally shopping for a (then) newly released Ford Fusion Titanium but couldn't get a dealership to sell me one a few hundred bucks above ...


    Show Full Review

    I was originally shopping for a (then) newly released Ford Fusion Titanium but couldn't get a dealership to sell me one a few hundred bucks above invoice. I've bought plenty of Fords below invoice so it must have been because this precious gem was new. Or something. I considered another similar car, Japanese. About two years ago, I had sold my dream car, 1972 Mercedes. I think all of my family and relatives are Mercedes people, and in this way (and maybe one or two more) I was always the black sheep, driving plain people cars! So I shopped around a few dealerships, both online and in person. I was unsuccessful either way. As a last ditch effort, I threw one in left field to Thousand Oaks MB and got an e-response from Marian. From start to finish, she was excellent with email and phone-tag. She gave me a great price, information, and a no-nonsense attitude I love yet is so rare. I've referred a few people her way and she has earned other peoples business as well. Now, in regards to...the car I got...or maybe even the dealership...I got a lemon. I did a lot of the work myself on the 72 280SEL I mentioned earlier and I have plenty of pay hours under my belt turning wrenches for a living (and then some). I like the specific car I bought for many reasons but it's had some serious warranty issues. And none of the dealerships have to this day fixed a thing. It's truly mind boggling but since I never came to this dealership for any of the problems (too far from where I live) and I have been in contact with MB Corporate, I will not hold it against the dealership. I don't know where or when the damage occurred but I am convinced the two warranty issues are related, especially based on the technical information provided (its not even repairable? They should buy the car back then!) Again, I'm not sure if something happened in the factory, or at the dealership before the sale, or in between, but since I don't know this review and my rating is for my sales experience only.

    Does recommend this dealer

    Hide Full Review